LG WM9500HKA Common Problems and Troubleshooting

Elegant yet simple, the LG WM9500HKA washing machine is a top-of-the-line model designed to provide an intuitive, responsive, and functional laundry experience. With its stylish design and advanced features, this washer is perfect for handling large loads efficiently. In this article, we will address common problems that may arise with the LG WM9500HKA washing machine and provide troubleshooting solutions to help you resolve them.

LG WM9500HKA Overview

Built with LG TurboWash technology, the LG WM9500HKA powers through mega-sized loads up to 30 minutes faster, allowing you to save time and get your laundry done in no time. This 5.8 cu. ft. Mega Capacity washer is part of the LG TWINWash system, which enables you to clean small or special-care loads simultaneously with the unique LG Sidekick pedestal washer.

Product Details and Features

Product Details	Features
Elegant yet simple design 5.8 cu. ft. Mega Capacity LG TurboWash technology LG TWINWash system Front-loading design NeveRust Stainless Steel Drum Optional pedestal WDP5K (not included) Requires fill hose (not included)	LG ThinQ Technology Wi-Fi Connectivity ThinQ Care Smart Diagnosis Smart Grid Ready 14 wash cycles 5 temperature settings Steam Technology Deep-clean sanitize cycle TrueBalance Anti-Vibration System

Causes of Common Problems with the LG WM9500HKA

In the following subsections, we will address possible problems and provide troubleshooting solutions for the LG WM9500HKA washing machine.

1. Error Code: LE

Description of the problem: The display shows error code LE, indicating a motor overload issue.

Cause of the problem: This problem can occur due to excessive load or a malfunctioning motor.

Troubleshooting:

1. Pause the cycle and redistribute the load to ensure it is balanced.
2. If the problem persists, turn off the washer and unplug it from the power source.
3. Wait for a few minutes, then plug it back in and restart the cycle.

2. No Water Inlet

Description of the problem: The washer fails to fill with water.

Cause of the problem: This issue can occur due to a kinked water supply hose or a problem with the water inlet valve.

Troubleshooting:

1. Check the water supply hose for any kinks or obstructions.
2. Ensure that the water supply is turned on.
3. If the hose is fine and the water supply is functioning correctly, inspect the water inlet valve for any clogs or defects.
4. If necessary, clean or replace the water inlet valve.

3. Excessive Noise or Vibration

Description of the problem: The washer produces excessive noise or vibration during operation.

Cause of the problem: This issue can be caused by an unbalanced load or an issue with the machine’s leveling.

Troubleshooting:

1. Pause the cycle and redistribute the load evenly in the drum.
2. Ensure that the washer is placed on a flat and stable surface.
3. Adjust the leveling feet of the washer to ensure it is balanced.

4. Foul Odors

Description of the problem: The washer emits unpleasant odors.

Cause of the problem: Foul odors can occur due to the buildup of mold, mildew, or bacteria in the drum or detergent dispenser.

Troubleshooting:

1. Run a cleaning cycle using a washing machine cleaner recommended by LG.
2. Regularly wipe the drum and door gasket with a damp cloth to remove any residue.
3. Leave the door open after each use to allow the interior to dry and prevent moisture buildup.

5. Error Code: OE

Description of the problem: The display shows error code OE, indicating a drain issue.

Cause of the problem: This problem can occur due to a clogged drain filter or a malfunctioning drain pump.

Troubleshooting:

1. Turn off the washer and unplug it from the power source.
2. Remove any large debris or foreign objects from the drain pump filter located at the bottom front of the machine.
3. Clean the filter and ensure it is securely tightened.
4. If the problem persists, check the drain hose for any obstructions or kinks.
5. If necessary, clean or replace the drain pump.

6. Error Code: UE

Description of the problem: The display shows error code UE, indicating an unbalanced load.

Cause of the problem: This issue can occur when the load is not distributed evenly in the drum or if the washer is overloaded.

Troubleshooting:

1. Pause the cycle and redistribute the load to ensure it is balanced.
2. If the load is too heavy, remove some items and restart the cycle.

7. Water Leaking

Description of the problem: Water is leaking from the washer.

Cause of the problem: This issue can be caused by a damaged water inlet valve, a loose connection, or a faulty door seal.

Troubleshooting:

1. Check all water connections to ensure they are securely tightened.
2. Inspect the door seal for any visible damage or gaps and replace if necessary.
3. If the problem persists, the water inlet valve may need to be replaced.

8. Spin Cycle Issues

Description of the problem: The spin cycle is not working properly or is producing unsatisfactory results.

Cause of the problem: This issue can occur due to an unbalanced load, a worn-out drive belt, or a malfunctioning motor.

Troubleshooting:

1. Pause the cycle and redistribute the load to ensure it is balanced.
2. Inspect the drive belt for any signs of damage or wear and replace if necessary.
3. If the problem persists, the motor may need to be examined and repaired by a professional technician.

9. Dispenser Drawer Issues

Description of the problem: The detergent or fabric softener is not dispensing properly from the drawer.

Cause of the problem: This issue can occur due to a clogged dispenser drawer or a malfunctioning dispenser mechanism.

Troubleshooting:

1. Remove the dispenser drawer and clean it thoroughly to remove any residue or blockages.
2. Inspect the dispenser mechanism for any visible defects or obstructions and clean or replace it if necessary.

10. No Power or Display

Description of the problem: The washer does not turn on, and there is no power or display.

Cause of the problem: This issue can occur due to a tripped circuit breaker, a faulty power cord, or a malfunctioning control board.

Troubleshooting:

1. Check the circuit breaker and reset it if necessary.
2. Ensure that the power cord is securely plugged into a functioning outlet.
3. If the problem persists, the control board may need to be inspected and replaced by a professional technician.

11. Error Code: DE

Description of the problem: The display shows error code DE, indicating a problem with the door lock.

Cause of the problem: This issue can occur due to a faulty door lock mechanism or a misaligned door.

Troubleshooting:

1. Check if the door is fully closed and properly aligned.
2. Inspect the door lock mechanism for any visible defects and replace it if necessary.

12. Excessive Foam

Description of the problem: Excessive foam is generated during the wash cycle.

Cause of the problem: This issue can occur due to using too much detergent or using the wrong type of detergent.

Troubleshooting:

1. Use the recommended amount of detergent according to the manufacturer’s instructions.
2. Ensure that you are using a high-efficiency (HE) detergent designed for front-loading washers.
3. Run an additional rinse cycle to remove excess foam if necessary.

13. Drum Not Spinning

Description of the problem: The drum of the washer is not spinning during the cycle.

Cause of the problem: This issue can occur due to a broken drive belt, a malfunctioning motor, or a problem with the drum pulley.

Troubleshooting:

1. Check the drive belt for any signs of damage or wear and replace it if necessary.
2. If the drive belt is intact, but the drum is not spinning, the motor or drum pulley may need to be inspected and repaired by a professional technician.

14. Error Code: OE

Description of the problem: The display shows error code OE, indicating a drain issue.

Cause of the problem: This problem can occur due to a clogged drain filter or a malfunctioning drain pump.

Troubleshooting:

1. Turn off the washer and unplug it from the power source.
2. Remove any large debris or foreign objects from the drain pump filter located at the bottom front of the machine.
3. Clean the filter and ensure it is securely tightened.
4. If the problem persists, check the drain hose for any obstructions or kinks.
5. If necessary, clean or replace the drain pump.

15. Excessive Water Usage

Description of the problem: The washer consumes excessive water during the wash cycle.

Cause of the problem: This issue can occur due to a malfunctioning water inlet valve or a problem with the water level sensor.

Troubleshooting:

1. Inspect the water inlet valve for any leaks or defects and replace it if necessary.
2. Check the water level sensor for proper functioning and calibration.
3. If the problem persists, consult a professional technician to diagnose and repair the issue.

16. Error Code: PE

Description of the problem: The display shows error code PE, indicating a water pressure issue.

Cause of the problem: This issue can occur due to low water pressure or a problem with the water inlet valve.

Troubleshooting:

1. Check the water supply and ensure that the water pressure is sufficient.
2. If the water pressure is low, contact a plumber to address the issue.
3. Inspect the water inlet valve for any clogs or defects and clean or replace it if necessary.

17. Noisy Drain Pump

Description of the problem: The drain pump produces loud or unusual noises during operation.

Cause of the problem: This issue can occur due to a clogged drain pump or a malfunctioning pump motor.

Troubleshooting:

1. Turn off the washer and unplug it from the power source.
2. Check the drain pump for any debris or blockages and remove them.
3. If the noises persist, the drain pump motor may need to be inspected and repaired by a professional technician.

18. Error Code: tE1

Description of the problem: The display shows error code tE1, indicating a problem with the thermistor.

Cause of the problem: This issue can occur due to a faulty thermistor or a wiring problem.

Troubleshooting:

1. Turn off the washer and unplug it from the power source.
2. Inspect the thermistor for any visible damage or defects and replace it if necessary.
3. Check the wiring connections to the thermistor and ensure they are secure and properly connected.

19. Unresponsive Controls

Description of the problem: The controls on the washer are unresponsive or do not function correctly.

Cause of the problem: This issue can occur due to a malfunctioning control panel or a problem with the control board.

Troubleshooting:

1. Turn off the washer and unplug it from the power source.
2. Clean the control panel with a soft, dry cloth to remove any dirt or debris that may be interfering with the controls.
3. If the controls remain unresponsive, the control panel or control board may need to be inspected and repaired by a professional technician.

20. Error Code: dE1

Description of the problem: The display shows error code dE1, indicating a problem with the door lock switch.

Cause of the problem: This issue can occur due to a faulty door lock switch or a wiring issue.

Troubleshooting:

1. Check if the door is fully closed and properly aligned.
2. Inspect the door lock switch for any visible damage or defects and replace it if necessary.
3. Ensure that the wiring connections to the door lock switch are secure and properly connected.

21. Error Code: FE

Description of the problem: The display shows error code FE, indicating a water overflow issue.

Cause of the problem: This issue can occur due to a faulty water level sensor or a problem with the water inlet valve.

Troubleshooting:

1. Turn off the washer and unplug it from the power source.
2. Check the water level sensor for any visible defects or debris and clean or replace it if necessary.
3. Inspect the water inlet valve for any leaks or clogs and clean or replace it if necessary.

22. Slow or No Drainage

Description of the problem: The washer drains slowly or does not drain at all.

Cause of the problem: This issue can occur due to a clogged drain hose, a blocked drain filter, or a malfunctioning drain pump.

Troubleshooting:

1. Turn off the washer and unplug it from the power source.
2. Check the drain hose for any kinks or blockages and remove them.
3. Clean the drain filter located at the bottom front of the machine.
4. If the problem persists, inspect the drain pump for any clogs or defects and clean or replace it if necessary.

23. Error Code: IE

Description of the problem: The display shows error code IE, indicating a water inlet issue.

Cause of the problem: This issue can occur due to a problem with the water inlet valve or low water pressure.

Troubleshooting:

1. Check the water supply and ensure that the water pressure is sufficient.
2. Inspect the water inlet valve for any clogs, leaks, or defects and clean or replace it if necessary.

24. Drum Not Spinning Smoothly

Description of the problem: The drum of the washer does not spin smoothly or rotates unevenly.

Cause of the problem: This issue can occur due to a worn-out drum belt, a loose drum pulley, or a malfunctioning motor.

Troubleshooting:

1. Turn off the washer and unplug it from the power source.
2. Inspect the drum belt for signs of wear or damage and replace it if necessary.
3. Check the drum pulley for any looseness and tighten it if needed.
4. If the problem persists, the motor or other mechanical components may need to be examined and repaired by a professional technician.

25. Excessive Dispenser Residue

Description of the problem: The dispenser drawer leaves behind excessive residue or detergent buildup.

Cause of the problem: This issue can occur due to a clogged or improperly cleaned dispenser drawer or a problem with the dispenser mechanism.

Troubleshooting:

1. Remove the dispenser drawer and clean it thoroughly, ensuring that all compartments are free from residue or blockages.
2. Inspect the dispenser mechanism for any visible defects or obstructions and clean or replace it if necessary.

LG WM9500HKA Washing Machine User Reviews

Here is a section dedicated to user reviews of the LG WM9500HKA washing machine. These reviews are sourced from the website Walmart.com. Please note that all information about user reviews is taken from this site.

Positive Reviews from LG WM9500HKA Washing Machine Users

While analyzing user reviews of the LG WM9500HKA washing machine, we found that some users were satisfied with the following parameters associated with their positive experiences:

• Efficient cleaning performance and high-quality results
• Large capacity for washing bulky items such as bedding
• Wide range of cycle options for versatile laundry needs
• Ability to handle large loads of laundry effectively
• Modern and stylish appearance

Based on these positive feedback, it can be concluded that the majority of customers who reviewed the LG WM9500HKA washing machine had a positive experience with its performance and features.

Negative User Reviews of the LG WM9500HKA Washing Machine

However, there were also users who expressed dissatisfaction with certain aspects of the LG WM9500HKA washing machine. The negative experiences reported included the following problems:

• Loud noises during operation, especially during the spin cycle
• Leaking issues that occurred after a few months of use
• Difficulty in dealing with LG customer support for troubleshooting and repairs
• Long drain times and the need to manually drain excess water to prevent moldy odors
• Concerns about the longevity and durability of the washer

These negative feedback highlights some common problems faced by certain users of the LG WM9500HKA washing machine.

Please note that the reviews mentioned above are a summary of the general feedback available on Walmart.com and are not direct quotes from individual users.

Overall, it can be concluded that while the LG WM9500HKA washing machine received positive reviews from the majority of users, there were some negative experiences reported as well. It is important for potential buyers to consider these reviews and evaluate their specific needs and priorities before making a purchase decision.

LG WM9500HKA Common Problems and Troubleshooting
LG WT7400CW Common Problems and Troubleshooting
LG WKEX300HBA Common Problems and Troubleshooting

LG WM9500HKA Washing Machine Manual

To access the operating instructions for the LG WM9500HKA washing machine, please visit the manufacturer’s website. The manual can be found in the support or product section of the website. Refer to the manual for detailed information on installation, operation, maintenance, and troubleshooting of the LG WM9500HKA washing machine.

Frequently Asked Questions

1. How do I clean the drum of the LG WM9500HKA washing machine?

To clean the drum of the LG WM9500HKA washing machine, follow these steps:

1. Make sure the washer is empty and not in use.
2. Prepare a cleaning solution by mixing equal parts of water and vinegar.
3. Pour the cleaning solution into the detergent dispenser or directly into the drum.
4. Select a cleaning cycle or a normal cycle with hot water.
5. Start the cycle and let it complete.
6. Once the cycle is finished, wipe the drum and door seal with a soft cloth.

2. How can I resolve the issue of excessive vibration during the spin cycle?

If your LG WM9500HKA washing machine vibrates excessively during the spin cycle, try the following troubleshooting steps:

1. Ensure that the washer is level on the floor. Adjust the leveling feet if necessary.
2. Make sure the load is balanced and evenly distributed in the drum.
3. Check for any objects, such as coins or small items, that may be causing imbalance and remove them.
4. Reduce the load size if it exceeds the recommended capacity.
5. Ensure that the transit bolts, if installed during delivery, have been removed.

3. Why is my LG WM9500HKA washing machine not draining?

If your LG WM9500HKA washing machine is not draining, try the following troubleshooting steps:

1. Check if the drain hose is properly connected and not kinked or clogged.
2. Clean the drain pump filter, located at the bottom front of the machine, from any debris or blockages.
3. Ensure that the drain hose is not positioned too low or too high, as it may affect proper drainage.
4. Inspect the drain pump for any visible defects or obstructions and clean or replace it if necessary.

Conclusion

In conclusion, it is always recommended to refer to the manual, contact customer service, or reach out to an authorized service center whenever you encounter a problem with your LG WM9500HKA washing machine. These resources can provide accurate and specific solutions tailored to your situation and ensure the best possible assistance for resolving any issues.