Samsung WA47CG3500AW Common Problems and Troubleshooting
Are you facing issues with your Samsung WA47CG3500AW washing machine? In this article, we’ll address common problems and provide troubleshooting solutions specific to this model. Keep reading to keep your washing machine running smoothly.
Samsung WA47CG3500AW Overview
The Samsung WA47CG3500AW is a top-load washing machine designed to make your laundry experience efficient and convenient. Here’s a brief overview of its key features:
| Product Details | Features |
|---|---|
| Washer and Dryer: Wi-Fi Connectivity with SmartThings | Large 4.7 cu. ft. Capacity |
| Active WaterJet | 10 Preset Washing Cycles |
| Vibration Reduction Technology+ | Soft-Close Lid |
| Extra-High Water Level | Self Clean |
| Smart Care** | Diamond Drum Interior |
| 700 RPM Maximum Spin Speed | AC Motor |
| 7 Washing Options | 5 Temperature Settings |
Warranty
The Samsung WA47CG3500AW comes with the following warranty coverage:
- One (1) Year Parts and Labor
- Three (3) Years Stainless Steel Tub (Part Only)
- Twenty (20) Years; Washing DIT (Digital Inverter Motor) Motor Part (Part Only)
- Five (5) Years Washing Motor Part (Part Only)
Product Dimensions & Weight
Here are the dimensions and weight of the washing machine:
- Dimensions: 27″ x 45 1/16″ x 29 5/16″
- Weight: 127.9 lbs.
Shipping Dimensions & Weight
If you need to know the shipping details, here they are:
- Dimensions: 29 9/16″ x 47 3/4″ x 31″
- Weight: 134.5 lbs.
Additional Washer Details
- Washer Capacity: 4.7 cu. ft.
- Washer Dimensions: 27 in. x 29.31 in. x 45.06 in.
- Washer Features: Child Lock, Self-Cleaning
- Washer Load Type: Top Load
- Washer Size: Large (4.6 – 5.2 cu. ft.)
- Washer Weight: 127.9 lb.
- Washer Width: 27 Inch
Causes of Common Problems with the Samsung WA47CG3500AW
Before we delve into troubleshooting, let’s explore the common problems you might encounter with your Samsung WA47CG3500AW washing machine and how to address them.
Common Problems with the Samsung WA47CG3500AW
1. Washer Not Starting
Description of the Problem: Your Samsung WA47CG3500AW washing machine does not start when you press the power button.
Cause of the Problem: This issue may occur due to power supply problems, a faulty power cord, or issues with the control panel.
Troubleshooting Steps:
- Check if the power cord is properly plugged into the electrical outlet.
- Ensure the power outlet is functioning by testing it with another device.
- Inspect the control panel for any error codes or malfunction indicators.
- If the control panel shows an error code, refer to the user manual for guidance on resolving it.
- If the issue persists, contact Samsung customer support for further assistance.
2. Washer Not Draining
Description of the Problem: Your Samsung WA47CG3500AW washing machine fails to drain water properly after a wash cycle.
Cause of the Problem: This issue may be caused by a clogged drain hose, a malfunctioning drain pump, or an obstruction in the drain filter.
Troubleshooting Steps:
- Unplug the washing machine and manually drain any remaining water from the drum.
- Check the drain hose for kinks or clogs and remove any obstructions.
- Inspect the drain pump for damage or debris; clean or replace it if necessary.
- Clean the drain filter to ensure it’s not blocked, restricting water flow.
- Run a test cycle to confirm if the issue is resolved. If not, consider seeking professional repair services.
3. Washer Not Spinning
Description of the Problem: Your Samsung WA47CG3500AW washing machine fails to spin or agitate during a wash cycle.
Cause of the Problem: This issue may be due to a malfunctioning motor, a damaged drive belt, or issues with the lid switch.
Troubleshooting Steps:
- Check if the lid of the washing machine is securely closed during operation.
- Inspect the drive belt for wear and tear; replace it if it’s damaged.
- Test the lid switch for continuity using a multimeter; replace it if it’s faulty.
- If none of the above solutions work, contact Samsung’s customer service for professional assistance.
4. Washer Not Dispensing Detergent
Description of the Problem: The detergent dispenser in your Samsung WA47CG3500AW washing machine is not releasing detergent as it should.
Cause of the Problem: This issue may occur due to a clogged detergent drawer, a malfunctioning detergent dispenser, or improper detergent usage.
Troubleshooting Steps:
- Remove the detergent drawer and clean it thoroughly to ensure there are no blockages.
- Check if you’re using the correct type and amount of detergent as per the manufacturer’s guidelines.
- Inspect the detergent dispenser mechanism for any visible damage or obstructions.
- Run a test cycle with an empty drum to see if the detergent is now dispensed correctly.
- If the problem persists, consider reaching out to Samsung’s customer support for assistance.
5. Excessive Vibration During Spin Cycle
Description of the Problem: Your Samsung WA47CG3500AW washing machine experiences excessive vibration and movement during the spin cycle.
Cause of the Problem: This issue may be caused by an unbalanced load, uneven flooring, or issues with the leveling legs.
Troubleshooting Steps:
- Ensure that the laundry load inside the drum is evenly distributed to prevent imbalance.
- Check if the washing machine is placed on a level surface; adjust the leveling legs if necessary.
- Inspect the flooring beneath the washing machine for any irregularities that might contribute to vibrations.
- Use the Vibration Reduction Technology+ feature if available to minimize vibrations.
- If vibrations persist, consult the user manual or contact Samsung support for further assistance.
6. Water Leaking from the Washer
Description of the Problem: You notice water leaking from your Samsung WA47CG3500AW washing machine during or after a wash cycle.
Cause of the Problem: Water leakage can occur due to damaged hoses, loose connections, or a malfunctioning water inlet valve.
Troubleshooting Steps:
- Inspect the hoses and connections for any visible damage or loose fittings; tighten or replace them as needed.
- Check if the water inlet valve is functioning correctly and not stuck open; replace it if necessary.
- Ensure the washer is level to prevent water from pooling in one area, potentially causing leaks.
- If the issue persists, consult the user manual or contact Samsung support for further guidance.
7. Unusual Noises During Operation
Description of the Problem: Your Samsung WA47CG3500AW washing machine is making unusual or loud noises while running a cycle.
Cause of the Problem: Noises can result from foreign objects trapped in the drum, worn-out bearings, or loose components.
Troubleshooting Steps:
- Check for any foreign objects like coins, buttons, or debris that may be causing the noise; remove them.
- Inspect the bearings for wear and tear; if they are damaged, consider replacing them.
- Tighten any loose components such as screws or bolts that may be causing vibrations.
- Run a cycle with an empty drum to see if the unusual noises persist.
- If the problem continues, seek professional repair assistance.
8. Washer Not Filling with Water
Description of the Problem: Your Samsung WA47CG3500AW washing machine is not filling with water as it should at the beginning of a wash cycle.
Cause of the Problem: This issue may be due to a kinked water supply hose, a clogged inlet valve screen, or water pressure problems.
Troubleshooting Steps:
- Check if the water supply hose is kinked or twisted; straighten it to ensure a smooth water flow.
- Inspect the inlet valve screen for any debris; clean or replace it if necessary.
- Verify that the water pressure in your home is sufficient for the washer to fill adequately.
- Ensure the water inlet valves are fully open and functioning correctly.
- If the problem persists, consider consulting a professional technician for further diagnosis.
9. Error Codes on the Display
Description of the Problem: Your Samsung WA47CG3500AW washing machine displays error codes on the control panel.
Cause of the Problem: Error codes indicate specific issues with the washer, such as unbalanced loads, sensor malfunctions, or water supply problems.
Troubleshooting Steps:
- Refer to the user manual to identify the meaning of the displayed error code.
- Follow the recommended troubleshooting steps provided in the manual for the specific error code.
- Check for any visible issues related to the error code, such as unbalanced loads or blocked hoses.
- If the issue remains unresolved, contact Samsung customer support or a qualified technician for assistance.
10. Washer Not Agitating Properly
Description of the Problem: Your Samsung WA47CG3500AW washing machine is not agitating the laundry effectively during a wash cycle.
Cause of the Problem: This issue may occur due to a malfunctioning agitator, worn-out agitator dogs, or an unbalanced load.
Troubleshooting Steps:
- Inspect the agitator for any visible damage or obstructions; replace it if needed.
- Check the agitator dogs for wear and tear; replace them if they are worn out.
- Ensure that the laundry load is evenly distributed in the drum to prevent imbalance.
- Run a test cycle to see if the agitating problem is resolved.
- If the issue persists, consider seeking professional repair services.
11. Washer Shaking Violently During Spin Cycle
Description of the Problem: Your Samsung WA47CG3500AW washing machine shakes excessively and moves across the floor during the spin cycle.
Cause of the Problem: This issue can be caused by an unbalanced load, uneven flooring, or issues with the leveling legs.
Troubleshooting Steps:
- Ensure that the laundry load is evenly distributed inside the drum to prevent imbalance.
- Check if the washing machine is placed on a level surface; adjust the leveling legs if necessary.
- Inspect the flooring beneath the washing machine for any irregularities that might contribute to excessive shaking.
- If available, use the Vibration Reduction Technology+ feature to minimize vibrations.
- If the problem persists, consult the user manual or contact Samsung support for further assistance.
12. Washer Not Dispensing Fabric Softener
Description of the Problem: The fabric softener is not being dispensed properly from the detergent drawer of your Samsung WA47CG3500AW washing machine.
Cause of the Problem: This issue may occur due to a clogged fabric softener compartment, improper detergent usage, or a malfunctioning dispenser mechanism.
Troubleshooting Steps:
- Remove the detergent drawer and thoroughly clean the fabric softener compartment to remove any blockages.
- Ensure that you’re using the correct type and amount of fabric softener as recommended by the manufacturer.
- Inspect the dispenser mechanism for visible damage or obstructions; clean or replace it if necessary.
- Run a test cycle with an empty drum to see if the fabric softener is dispensed correctly.
- If the problem persists, consider reaching out to Samsung’s customer support for assistance.
13. Washer Produces Unpleasant Odors
Description of the Problem: Your Samsung WA47CG3500AW washing machine emits unpleasant odors, affecting the freshness of your laundry.
Cause of the Problem: Odors can develop due to mold or mildew growth inside the drum, detergent residue, or leaving the door closed when not in use.
Troubleshooting Steps:
- Run a hot water cycle with vinegar or a washing machine cleaner to eliminate any mold or mildew buildup inside the drum.
- Regularly clean the detergent drawer and the rubber gasket to remove detergent residue and prevent odor development.
- Leave the washing machine door open between washes to allow proper ventilation and prevent moisture buildup.
- Consider using a washer deodorizer to keep your machine smelling fresh.
- If the odor persists, consult the user manual or contact Samsung support for further guidance.
14. Washer Display Shows Error Code 4E
Description of the Problem: Your Samsung WA47CG3500AW washing machine displays error code 4E on the control panel.
Cause of the Problem: Error code 4E typically indicates a water supply issue, such as low water pressure or a kinked inlet hose.
Troubleshooting Steps:
- Check the water inlet hose for any kinks or obstructions; straighten it to ensure proper water flow.
- Verify that the water pressure in your home is sufficient for the washer to operate correctly.
- Inspect the water inlet valves to ensure they are functioning properly and not clogged.
- Restart the washing machine to see if the error code clears; if not, refer to the user manual for additional instructions.
- If the issue remains unresolved, consider consulting a professional technician for further diagnosis.
15. Washer Door Won’t Open After a Cycle
Description of the Problem: The door of your Samsung WA47CG3500AW washing machine remains locked and won’t open after completing a cycle.
Cause of the Problem: This issue may occur due to a safety lock mechanism, a malfunctioning door latch, or an uncompleted cycle.
Troubleshooting Steps:
- Wait for a few minutes to allow the safety lock mechanism to release; this is a normal post-cycle process.
- If the door remains locked, check for any error codes on the display and follow the corresponding troubleshooting steps provided in the user manual.
- If there are no error codes, unplug the washer for a few minutes and then plug it back in to reset the control panel.
- If none of the above solutions work, contact Samsung’s customer service or a qualified technician for assistance.
16. Washer Not Draining Completely
Description of the Problem: Your Samsung WA47CG3500AW washing machine leaves water in the drum after completing a wash cycle.
Cause of the Problem: Incomplete draining can occur due to clogged drain hoses, a faulty drain pump, or a blocked drain filter.
Troubleshooting Steps:
- Unplug the washing machine and manually drain any remaining water from the drum.
- Inspect the drain hose for kinks or clogs and remove any obstructions.
- Check the drain pump for damage or debris; clean or replace it if necessary.
- Clean the drain filter to ensure it’s not blocked, hindering water flow.
- Run a test cycle to confirm if the issue is resolved. If not, consider seeking professional repair services.
17. Washer Agitating Too Roughly
Description of the Problem: Your Samsung WA47CG3500AW washing machine agitates with excessive force, potentially causing damage to clothes.
Cause of the Problem: Rough agitation can be caused by an unbalanced load, damaged agitator components, or an issue with the control board.
Troubleshooting Steps:
- Ensure that the laundry load is evenly distributed in the drum to prevent excessive agitation.
- Inspect the agitator and agitator dogs for wear and tear; replace them if necessary.
- Check for error codes on the control panel and follow the corresponding troubleshooting steps provided in the user manual.
- If the problem persists, contact Samsung’s customer support or a qualified technician for further diagnosis.
18. Washer Display Shows Error Code 5E
Description of the Problem: Your Samsung WA47CG3500AW washing machine displays error code 5E on the control panel.
Cause of the Problem: Error code 5E typically indicates a drainage issue, such as a clogged drain hose or a malfunctioning drain pump.
Troubleshooting Steps:
- Inspect the drain hose for any kinks, clogs, or obstructions; straighten or remove them to ensure proper water flow.
- Check the drain pump for damage or debris; clean or replace it if necessary.
- Restart the washing machine to see if the error code clears; if not, refer to the user manual for additional instructions.
- If the issue remains unresolved, consider consulting a professional technician for further diagnosis.
19. Washer Door Seal Is Moldy
Description of the Problem: The door seal or gasket of your Samsung WA47CG3500AW washing machine has developed mold or mildew growth.
Cause of the Problem: Mold or mildew growth can occur due to moisture retention in the seal, detergent residue, or leaving the door closed when not in use.
Troubleshooting Steps:
- Regularly wipe down the door seal with a mildew-resistant cleaner to remove mold or mildew.
- Ensure that the door is left ajar between washes to allow proper ventilation and prevent moisture buildup.
- Clean the seal thoroughly, including the folds and crevices, to eliminate any residue that may contribute to mold growth.
- Consider using a mold and mildew prevention product designed for washing machines.
- If the issue persists or is severe, consult the user manual or contact Samsung support for further guidance.
20. Washer Making Grinding Noises
Description of the Problem: Your Samsung WA47CG3500AW washing machine emits grinding noises during operation.
Cause of the Problem: Grinding noises can result from foreign objects caught in the drum, worn-out bearings, or issues with the motor.
Troubleshooting Steps:
- Check for any foreign objects like coins, buttons, or debris trapped in the drum; remove them.
- Inspect the bearings for wear and tear; if they are damaged, consider replacing them.
- Run a test cycle with an empty drum to see if the grinding noises persist.
- If the problem continues, consult the user manual or contact Samsung support for further assistance.
21. Washer Not Dispensing Detergent Properly
Description of the Problem: The detergent is not dispensed effectively from the detergent drawer of your Samsung WA47CG3500AW washing machine.
Cause of the Problem: This issue may occur due to a clogged detergent compartment, incorrect detergent usage, or a malfunctioning dispenser mechanism.
Troubleshooting Steps:
- Remove the detergent drawer and thoroughly clean the detergent compartment to remove any blockages.
- Ensure that you’re using the recommended type and amount of detergent according to the manufacturer’s guidelines.
- Inspect the dispenser mechanism for visible damage or obstructions; clean or replace it if necessary.
- Run a test cycle with an empty drum to check if the detergent is now dispensed correctly.
- If the problem persists, consider reaching out to Samsung’s customer support for assistance.
22. Washer Door Won’t Stay Closed
Description of the Problem: The door of your Samsung WA47CG3500AW washing machine does not stay closed during operation, causing interruptions in the cycle.
Cause of the Problem: This issue may be due to a damaged door latch, a misaligned door, or problems with the door strike.
Troubleshooting Steps:
- Inspect the door latch for visible damage or wear and replace it if necessary.
- Check if the door is properly aligned with the washer; make any necessary adjustments to ensure a secure fit.
- Examine the door strike for any issues and ensure it properly engages with the door latch.
- If the problem persists, consult the user manual or contact Samsung support for further guidance.
23. Washer Display Shows Error Code UE
Description of the Problem: Your Samsung WA47CG3500AW washing machine displays error code UE on the control panel.
Cause of the Problem: Error code UE typically indicates an unbalanced load, where the laundry is not distributed evenly inside the drum.
Troubleshooting Steps:
- Pause the cycle and redistribute the laundry load inside the drum to ensure it’s evenly balanced.
- Restart the washing machine and allow it to resume the cycle to see if the error code clears.
- If the issue persists, consider adjusting the load or choosing a different cycle that can handle unbalanced loads.
- If the problem continues, consult the user manual or contact Samsung support for further assistance.
24. Washer Produces Strange Smells During Operation
Description of the Problem: Your Samsung WA47CG3500AW washing machine emits unusual or unpleasant odors while running a cycle.
Cause of the Problem: Strange smells can develop due to mold or mildew growth inside the drum, detergent residue, or infrequent cleaning.
Troubleshooting Steps:
- Run a hot water cycle with vinegar or a washing machine cleaner to eliminate any mold or mildew buildup inside the drum.
- Regularly clean the detergent drawer and the rubber gasket to remove detergent residue and prevent odor development.
- Leave the washing machine door ajar between washes to promote proper ventilation and prevent moisture buildup.
- Consider using a washer deodorizer to maintain a fresh-smelling machine.
- If the odor persists or worsens, consult the user manual or contact Samsung support for further guidance.
25. Washer Produces Excessive Foam
Description of the Problem: Your Samsung WA47CG3500AW washing machine generates excessive foam during a wash cycle, leading to overflows.
Cause of the Problem: This issue may occur due to using too much detergent, using the wrong type of detergent, or issues with the water quality.
Troubleshooting Steps:
- Reduce the amount of detergent used per the manufacturer’s guidelines; avoid using more than recommended.
- Ensure that you’re using the correct type of detergent suitable for high-efficiency washers.
- If you have hard water, consider using a water softener or using less detergent to prevent excessive foam.
- Run additional rinse cycles if necessary to remove excess foam from the laundry.
- If the problem persists, consult the user manual or contact Samsung support for further assistance.
Samsung WA47CG3500AW Washing Machine User Reviews
Positive Reviews from Samsung WA47CG3500AW Washing Machine Users
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Some users were satisfied with the following parameters associated with their Samsung WA47CG3500AW washing machine:
- Efficient cleaning performance, leaving clothes fresh and spotless.
- Large drum capacity, allowing for washing of bulky items like comforters and blankets.
- Convenient features like Wi-Fi connectivity and SmartThings integration for remote monitoring and control.
- Active WaterJet technology, providing thorough cleaning even for heavily soiled clothes.
- Positive experiences with the Vibration Reduction Technology+ for quieter operation.
Based on these reviews, it’s evident that many users found the Samsung WA47CG3500AW to be a reliable and efficient washing machine for their laundry needs.
Negative User Reviews of the Samsung WA47CG3500AW Washing Machine
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Some users were not satisfied with the following problems associated with their Samsung WA47CG3500AW washing machine:
- Issues with the washer’s installation and delivery process, including unfulfilled promises and delays.
- Customer service-related problems, such as difficulty in reaching support and prolonged wait times.
- Complaints about the washing machine’s noise level, describing it as excessively loud or disruptive.
- Reports of technical problems, such as malfunctioning control panels and loud squeaking noises.
- Negative experiences with warranty coverage, including disputes over defective parts and limited coverage duration.
These negative reviews highlight various challenges and concerns that some users faced with their Samsung WA47CG3500AW washing machines, ranging from installation issues to technical malfunctions.
All information about user reviews is taken from the site Walmart.com.
Based on the overall sentiment from user reviews, the majority of users were satisfied with the Samsung WA47CG3500AW Washing Machine, with positive feedback highlighting its cleaning performance, capacity, and convenient features. However, there were also negative experiences related to delivery, customer service, noise levels, and technical problems. It’s essential for potential buyers to consider both positive and negative aspects before making a purchase decision.
Samsung WA47CG3500AW Washing Machine Manual
The operating instructions and user manual for the Samsung WA47CG3500AW washing machine can be found on the manufacturer’s website. For detailed guidance on installation, usage, maintenance, and troubleshooting, please visit the official Samsung website and access the manual specific to your model.
Manufacturer’s Website: Samsung Official Website
Samsung WA47CG3500AW Frequently Asked Questions
1. How do I clean the drum and remove odors from my Samsung WA47CG3500AW washing machine?
To clean the drum and eliminate odors, you can run a maintenance cycle with a washing machine cleaner or a mixture of vinegar and baking soda. Make sure to also regularly clean the detergent drawer and rubber gasket. Leaving the washer door ajar between washes can help prevent moisture buildup and odors.
2. What should I do if my Samsung WA47CG3500AW displays an error code?
If your washing machine displays an error code, refer to the user manual for a list of error codes and their meanings. Typically, error codes indicate specific issues with the machine’s operation. Follow the troubleshooting steps provided in the manual for the corresponding error code to resolve the problem.
3. How can I prevent my Samsung WA47CG3500AW from vibrating excessively during the spin cycle?
To minimize excessive vibrations, ensure that the laundry load is evenly distributed inside the drum. Check if the washing machine is placed on a level surface and adjust the leveling legs if needed. If available, use the Vibration Reduction Technology+ feature to reduce vibrations. If the issue persists, consult the user manual or contact Samsung support for further assistance.
Conclusion
For any issues or problems with your Samsung WA47CG3500AW washing machine, it is advisable to always refer to the user manual for guidance on troubleshooting and maintenance. Additionally, if you encounter difficulties, don’t hesitate to reach out to Samsung’s customer service or contact a certified service center for professional assistance. They can provide specific solutions and support tailored to your appliance.
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