LG WT7100CW Common Problems and Troubleshooting

Always been a fan of top load washers? LG brings great wash performance, time-saving, and energy-saving innovations to the classic top load washer design. This New 6Motion Technology simulates the agitator effect of traditional top load washers, without the wear and tear on your clothes that comes with it. Thanks to the LG Direct Drive Motor rotating independently from the tub mechanism, they can spin in different directions and create a powerful water flow. That means an enhanced but gentler clean with more room to do laundry in fewer loads.

LG WT7100CW Overview

Product Description: The LG WT7100CW is a high-efficiency top-load washer with TurboDrum Technology. It offers a spacious capacity of 4.5 cubic feet, allowing you to do more laundry in fewer loads. The washer is ENERGY STAR qualified, which means it saves both money and energy by using less water and energy than federal standards require.

The TrueBalance Anti-Vibration System reduces noise and vibration during operation, ensuring a quiet laundry experience. With 6Motion Technology, the washer uses six different wash motions to provide a revolutionary cleaning experience. The Direct Drive Motor comes with a 10-year limited warranty, offering reliability and durability. T

roubleshooting is made easy with the SmartDiagnosis feature. The NeveRust Stainless Steel Tub prevents fabric snags, while the ColdWash Technology provides cold water savings with warm water performance.

The washer also features the TubClean Cycle to keep the wash tub fresh, SmartRinse Jet Spray System for effective rinsing, SlamProof Glass Lid for convenient viewing, SpeedWash Cycle for quick cleaning, EasyDispense for simultaneous detergent dispensing, SenseClean System for automatic water level and wash time adjustment, and an Electronic Control Panel with Dual LED Display for easy operation.

Product Details

Specification	Value
Product Height	44 1/2 inches
Product Width	27 inches
Product Depth	28 3/8 inches
Height With Door Open	57 1/4 inches
Capacity	4.5 cubic feet
High-Efficiency	Yes
Steam Function	No
Washing Mechanism	Impeller
Washer Load Type	Top load
Matching Dryer Model Number	DLE7100W, DLG7101W
App-Controlled	No
Color Finish	White

Features

• Ultra-Large 4.5 cu.ft. Capacity: Do more laundry in fewer loads.
• ENERGY STAR Qualified: Save money and energy with a washer that exceeds federal standards.
• TrueBalance Anti-Vibration System: Reduces noise and vibration during operation.
• 6Motion Technology: Uses 6 different wash motions for a revolutionary cleaning experience.
• LoDecibel Quiet Operation: Keeps operational noise to a minimum.
• Direct Drive Motor 10-Year Limited Warranty: Provides reliability and durability.
• SmartDiagnosis: Troubleshoot quickly and efficiently.
• NeveRust Stainless Steel Tub: Durable and avoids fabric snags.
• ColdWash Technology: Provides cold water savings with warm water performance.
• TubClean Cycle: Thoroughly cleans and dries the wash tub.
• SmartRinse Jet Spray System: Enables effective rinsing.
• SlamProof Glass Lid: Quiet and convenient lid for easy viewing.
• SpeedWash Cycle: Cleans small loads in just 15 minutes.
• EasyDispense: Simultaneous dispensing of detergent, bleach, and fabric softener.
• SenseClean System: Automatically adjusts water level and wash time.
• Electronic Control Panel with Dual LED Display: Easy operation with clear indicators.

Causes of Common Problems with the LG WT7100CW

This article will address possible problems and solutions related to the LG WT7100CW washing machine.

1. Washer Does Not Start

Description: The LG WT7100CW washer fails to start when the power button is pressed.

Cause: The problem may be due to a power supply issue or a malfunctioning control panel.

Troubleshooting:

1. Ensure that the washer is properly plugged into a working power outlet.
2. Check the circuit breaker or fuse box to make sure there is power to the outlet.
3. If the power supply is fine, try resetting the control panel by unplugging the washer for a few minutes and then plugging it back in.
4. If the problem persists, contact LG customer service for further assistance.

2. Washer Not Draining Water

Description: The LG WT7100CW washer does not drain water after the wash cycle.

Cause: The issue may be caused by a clogged drain hose or a faulty drain pump.

Troubleshooting:

1. Check the drain hose for any clogs or kinks. Remove any blockages and ensure the hose is properly connected to the drain.
2. If the drain hose is clear, inspect the drain pump for any debris or obstructions. Clean or replace the drain pump if necessary.
3. Make sure the washer is on a level surface. Uneven placement can affect proper drainage.
4. If the problem persists, it is recommended to seek professional assistance for drain pump repair or replacement.

3. Excessive Vibration During Spin Cycle

Description: The LG WT7100CW washer vibrates excessively and moves during the spin cycle.

Cause: The issue may be due to an unbalanced load or uneven placement of the washer.

Troubleshooting:

1. Pause the cycle and redistribute the laundry evenly in the drum. Ensure that the washer is not overloaded.
2. Check if the washer is placed on a stable and level surface. Adjust the leveling feet if necessary.
3. Make sure all shipping bolts or stabilizing pins have been removed from the washer. These bolts are typically installed for transportation purposes and should be taken out before using the washer.
4. If the problem persists, consider using anti-vibration pads or contacting LG service for further assistance.

4. Error Code “OE” (Drainage Issue)

Description: The LG WT7100CW displays the error code “OE,” indicating a drainage problem.

Cause: The error code may be triggered by a clogged drain filter, a blocked drain hose, or a malfunctioning drain pump.

Troubleshooting:

1. Inspect the drain filter located at the front bottom of the washer. Clean any debris or foreign objects from the filter.
2. Check the drain hose for any clogs or kinks. Remove any obstructions and ensure proper connection.
3. If the above steps do not resolve the issue, there may be a problem with the drain pump. Contact LG customer service for further assistance.

5. Excessive Noise During Operation

Description: The LG WT7100CW washer produces loud or unusual noises during operation.

Cause: The problem may be caused by an unbalanced load, foreign objects in the drum, or a malfunctioning motor or drum bearings.

Troubleshooting:

1. Pause the cycle and redistribute the laundry evenly in the drum. Ensure that the washer is not overloaded.
2. Check for any foreign objects, such as coins or buttons, in the drum. Remove them to eliminate noise.
3. If the noise persists, it could indicate a problem with the motor or drum bearings. Contact LG service for professional inspection and repair.

6. Error Code “UE” (Unbalanced Load)

Description: The LG WT7100CW displays the error code “UE,” indicating an unbalanced load.

Cause: The error code occurs when the washer detects an imbalance in the load distribution.

Troubleshooting:

1. Pause the cycle and redistribute the laundry evenly in the drum. Ensure that the washer is not overloaded.
2. Check if the washer is placed on a stable and level surface. Adjust the leveling feet if necessary.
3. Make sure all shipping bolts or stabilizing pins have been removed from the washer. These bolts are typically installed for transportation purposes and should be taken out before using the washer.
4. Restart the cycle and monitor if the error code reappears. If it does, there may be an issue with the suspension system. Contact LG service for further assistance.

7. Foul Odor in the Washer

Description: The LG WT7100CW washer emits a foul odor, even after washing.

Cause: The problem may be caused by bacterial growth, residue buildup, or leaving the washer door closed when not in use.

Troubleshooting:

1. Run a TubClean Cycle with a specialized cleaning agent designed for washing machines. Follow the instructions provided by the manufacturer.
2. Regularly wipe down the inside of the washer, including the door seal and drum, with a mixture of vinegar and water.
3. Leave the washer door open between cycles to allow airflow and prevent moisture buildup.
4. Avoid leaving wet laundry in the washer for extended periods. Promptly remove and transfer the washed clothes to the dryer or drying rack.

8. Clothes Not Cleaned Properly

Description: The LG WT7100CW washer does not effectively clean clothes, leaving stains or residues.

Cause: The issue may be due to improper loading, using the wrong detergent, or a malfunctioning wash cycle.

Troubleshooting:

1. Ensure that the washer is not overloaded. Overstuffing the drum can hinder proper agitation and cleaning.
2. Use the appropriate amount of high-quality detergent recommended for the washer. Avoid using too much detergent as it can lead to residue buildup.
3. Check if the selected wash cycle matches the clothing type and level of dirtiness. Adjust the cycle accordingly.
4. If the problem persists, consider running an empty cycle with a washing machine cleaner to remove any buildup or residue.

9. Excessive Foam During Wash Cycle

Description: The LG WT7100CW washer produces excessive foam or bubbles during the wash cycle.

Cause: The issue may be caused by using too much detergent, using the wrong type of detergent, or a malfunctioning detergent dispenser.

Troubleshooting:

1. Make sure to use the correct type and amount of detergent suitable for high-efficiency (HE) washers.
2. Check the detergent dispenser to ensure it is not clogged or blocked. Clean the dispenser and remove any residue or obstructions.
3. Run an additional rinse cycle to remove excess foam from the clothes. Add fabric softener during the rinse cycle to help dissipate the foam.
4. If the problem continues, try using a different brand or type of detergent to see if the issue persists. Contact LG customer service for further assistance if needed.

10. Error Code “dE” (Door Error)

Description: The LG WT7100CW displays the error code “dE,” indicating a door error.

Cause: The error code may occur when the washer’s door is not properly closed or when there is a problem with the door latch or sensor.

Troubleshooting:

1. Check if the washer’s door is fully closed and latched. Ensure that there are no obstructions preventing proper closure.
2. Inspect the door latch for any damage or misalignment. Clean the latch and surrounding area from any debris or residue.
3. Restart the cycle and monitor if the error code reappears. If it does, there may be a malfunctioning door sensor. Contact LG service for further assistance.

11. Washer Not Spinning

Description: The LG WT7100CW washer is not spinning or agitating during the wash cycle.

Cause: The issue may be due to a malfunctioning motor, a broken drive belt, or a faulty control board.

Troubleshooting:

1. Check if the washer is properly plugged into a working power outlet. Ensure there is power to the washer.
2. Inspect the drive belt for any signs of damage or breakage. Replace the belt if necessary.
3. Restart the cycle and monitor if the washer spins or agitates. If it does not, there may be an issue with the motor or control board. Contact LG service for further assistance.

12. Leaking Water from the Washer

Description: The LG WT7100CW washer is leaking water during operation or when not in use.

Cause: The problem may be caused by a damaged water inlet valve, a loose hose connection, or a worn-out seal.

Troubleshooting:

1. Inspect the water inlet valve for any cracks or leaks. Replace the valve if necessary.
2. Check all hose connections to ensure they are tight and secure. Tighten any loose connections.
3. Examine the door seal for any signs of wear or damage. Replace the seal if needed.
4. If the issue persists, there may be a problem with the internal water pump or tub assembly. Contact LG customer service for professional assistance.

13. Error Code “LE” (Locked Motor Error)

Description: The LG WT7100CW displays the error code “LE,” indicating a locked motor error.

Cause: The error code may occur when the motor fails to rotate or when there is a problem with the motor’s operation.

Troubleshooting:

1. Turn off the washer and unplug it from the power outlet. Wait for a few minutes, then plug it back in and restart the cycle.
2. Ensure that the load is balanced and not overloaded. An imbalanced load can cause the motor to lock.
3. If the error code persists, there may be a problem with the motor or motor control unit. Contact LG service for further assistance.

14. Excessive Suds During Wash Cycle

Description: The LG WT7100CW washer produces excessive suds or foam during the wash cycle.

Cause: The issue may be caused by using too much detergent, using the wrong type of detergent, or using a non-HE detergent in an HE washer.

Troubleshooting:

1. Ensure that you are using the correct type and amount of detergent recommended for HE washers.
2. Run an additional rinse cycle to remove excess suds from the clothes. Add a small amount of fabric softener to help dissipate the suds.
3. Consider switching to a low-sudsing or HE detergent to prevent excessive suds formation.
4. If the problem persists, try reducing the amount of detergent used per load. Contact LG customer service for further assistance if needed.

15. Error Code “PE” (Water Level Sensor Error)

Description: The LG WT7100CW displays the error code “PE,” indicating a water level sensor error.

Cause: The error code may occur when the water level sensor fails to detect or adjust the water level properly.

Troubleshooting:

1. Turn off the washer and unplug it from the power outlet. Wait for a few minutes, then plug it back in and restart the cycle.
2. Ensure that the water inlet valves are fully open and that the water supply is adequate.
3. Inspect the water level sensor for any damage or loose connections. Clean the sensor and surrounding area from any debris or residue.
4. If the error code persists, there may be a problem with the water level sensor or the control board. Contact LG service for further assistance.

16. Washer Not Dispensing Detergent

Description: The LG WT7100CW washer is not dispensing detergent or fabric softener during the wash cycle.

Cause: The problem may be due to a clogged detergent dispenser, a malfunctioning dispenser motor, or an issue with the control board.

Troubleshooting:

1. Inspect the detergent dispenser for any clogs or blockages. Clean the dispenser tray and remove any residue or debris.
2. Ensure that the detergent compartment is properly aligned and closed securely.
3. Run a test cycle with water only to check if the dispenser motor is functioning correctly. If it does not operate, there may be a problem with the motor or control board. Contact LG service for further assistance.

17. Error Code “FE” (Water Overfill Error)

Description: The LG WT7100CW displays the error code “FE,” indicating a water overfill error.

Cause: The error code occurs when the washer detects an excessive amount of water in the tub.

Troubleshooting:

1. Turn off the washer and unplug it from the power outlet. Wait for a few minutes, then plug it back in and restart the cycle.
2. Inspect the water inlet valves to ensure they are closing properly. Replace any faulty valves if needed.
3. Check the water level sensor for any damage or misalignment. Clean the sensor and surrounding area from any debris or residue.
4. If the error code persists, there may be an issue with the control board or water level sensor. Contact LG service for further assistance.

18. Washer Shaking Violently During Spin Cycle

Description: The LG WT7100CW washer shakes violently and moves across the floor during the spin cycle.

Cause: The problem may be due to an unbalanced load, a worn-out suspension system, or an uneven floor surface.

Troubleshooting:

1. Pause the cycle and redistribute the laundry evenly in the drum. Ensure that the washer is not overloaded.
2. Check if the washer is placed on a level surface. Adjust the leveling feet if necessary.
3. Inspect the suspension system for any signs of wear or damage. Replace any worn-out components as needed.
4. If the issue persists, consider using anti-vibration pads or contacting LG service for further assistance.

19. Error Code “IE” (Water Inlet Error)

Description: The LG WT7100CW displays the error code “IE,” indicating a water inlet error.

Cause: The error code may occur when there is a problem with the water supply or the water inlet valves.

Troubleshooting:

1. Check if the water supply valves are fully open and that the water pressure is adequate.
2. Inspect the water inlet hoses for any kinks, twists, or blockages. Straighten the hoses and remove any obstructions.
3. Ensure that the inlet screens on the water inlet valves are clean and free from debris. Clean the screens if necessary.
4. If the error code persists, there may be an issue with the water inlet valves. Contact LG service for further assistance.

20. Washer Not Completing Cycle

Description: The LG WT7100CW washer stops or gets stuck at a certain point in the wash cycle and does not complete the cycle.

Cause: The issue may be due to a faulty timer or control board, an unbalanced load, or a problem with the motor or drive system.

Troubleshooting:

1. Pause the cycle and redistribute the laundry evenly in the drum. Ensure that the washer is not overloaded.
2. Check if there are any error codes displayed on the control panel. Refer to the user manual for error code interpretation and troubleshooting steps.
3. Restart the cycle and monitor if the washer completes the cycle. If it continues to get stuck, there may be an underlying mechanical or electrical issue. Contact LG service for further assistance.

21. No Power to the Washer

Description: The LG WT7100CW washer does not power on or show any signs of electrical activity.

Cause: The problem may be due to a tripped circuit breaker, a faulty power cord, or a malfunctioning control board.

Troubleshooting:

1. Check the power outlet and make sure it is working properly. Plug in another device to test the outlet.
2. Inspect the power cord for any damage or loose connections. Replace the power cord if necessary.
3. Reset the circuit breaker by turning it off and then back on. Ensure that the washer is on a dedicated circuit.
4. If the washer still does not power on, there may be a problem with the control board. Contact LG service for further assistance.

22. Washer Not Agitating

Description: The LG WT7100CW washer does not agitate the clothes during the wash cycle.

Cause: The issue may be due to a faulty motor, a broken agitator, or a malfunctioning drive belt.

Troubleshooting:

1. Check if the washer is properly plugged into a working power outlet. Ensure there is power to the washer.
2. Inspect the agitator for any signs of damage or detachment. Replace the agitator if necessary.
3. Examine the drive belt for any signs of damage or breakage. Replace the drive belt if needed.
4. If the problem persists, there may be an issue with the motor or motor control unit. Contact LG service for further assistance.

23. Error Code “LE1” (Motor Lock Error)

Description: The LG WT7100CW displays the error code “LE1,” indicating a motor lock error.

Cause: The error code may occur when the washer detects a problem with the motor operation or motor sensor.

Troubleshooting:

1. Turn off the washer and unplug it from the power outlet. Wait for a few minutes, then plug it back in and restart the cycle.
2. Ensure that the load is balanced and not overloaded. An imbalanced load can cause the motor to lock.
3. If the error code persists, there may be a problem with the motor or motor control unit. Contact LG service for further assistance.

24. Excessive Noise During Spin Cycle

Description: The LG WT7100CW washer produces loud or unusual noises during the spin cycle.

Cause: The problem may be caused by an unbalanced load, foreign objects in the drum, or a malfunctioning motor or drum bearings.

Troubleshooting:

1. Pause the cycle and redistribute the laundry evenly in the drum. Ensure that the washer is not overloaded.
2. Check for any foreign objects, such as coins or buttons, in the drum. Remove them to eliminate noise.
3. If the noise persists, it could indicate a problem with the motor or drum bearings. Contact LG service for professional inspection and repair.

25. Error Code “FE1” (Water Overflow Error)

Description: The LG WT7100CW displays the error code “FE1,” indicating a water overflow error.

Cause: The error code occurs when the washer detects an excessive amount of water in the tub.

Troubleshooting:

1. Turn off the washer and unplug it from the power outlet. Wait for a few minutes, then plug it back in and restart the cycle.
2. Inspect the water inlet valves to ensure they are closing properly. Replace any faulty valves if needed.
3. Check the water level sensor for any damage or misalignment. Clean the sensor and surrounding area from any debris or residue.
4. If the error code persists, there may be an issue with the control board or water level sensor. Contact LG service for further assistance.

LG WT7100CW Washing Machine User Reviews

When considering purchasing a new washing machine, it can be helpful to read user reviews to get a better understanding of the product’s performance and reliability. This section provides a summary of both positive and negative user reviews of the LG WT7100CW Washing Machine, sourced from the website Walmart.com.

Positive Reviews from LG WT7100CW Washing Machine Users

Based on the positive experiences shared by users, the following parameters were highlighted as satisfying:

1. Efficient Washing: Some users were satisfied with the washing performance of the LG WT7100CW, mentioning that it effectively cleaned their clothes, including whites.
2. Impeller Model: Users appreciated the impeller design of the washer, which lacked an agitator. This design allowed for more room in the drum and prevented tangling of clothes, particularly shirts.
3. Diverse Features: The digital screen and numerous cycle options were well-received, with users recommending thoroughly reading the instructions to take advantage of the machine’s capabilities.
4. Water Efficiency: While some users initially expressed concerns about the water levels, they acknowledged that the machine’s water-saving features were in compliance with environmental regulations. The heavy-duty and deep water settings were highlighted as effective in providing ample water when needed.
5. Good Spin Speeds: Users were pleased with the high spin speeds of the washer, mentioning that items such as towels came out relatively dry, reducing the need for extensive drying time.

Based on these positive reviews, it can be concluded that the majority of users were satisfied with the LG WT7100CW Washing Machine, appreciating its efficient washing performance, impeller design, diverse features, water efficiency, and good spin speeds.

Negative User Reviews of the LG WT7100CW Washing Machine

Some users expressed dissatisfaction with certain aspects of the LG WT7100CW Washing Machine, highlighting the following problems:

1. Reliability and Durability: Several users encountered issues with the reliability and durability of the machine. Some reported breakdowns and the need for costly repairs within a relatively short period of ownership.
2. Noise and Vibration: Some users mentioned excessive noise and vibrations during operation, particularly during the spin cycle.
3. Water Levels: A few users expressed concerns about the water levels, stating that the machine did not provide enough water to thoroughly clean certain items of clothing.
4. Customer Service: Some users had negative experiences with LG’s customer service, citing difficulties in obtaining timely repairs or replacements for faulty machines.
5. Longevity: A couple of users mentioned that the machine did not last as long as they had expected, experiencing issues within the first few years of ownership.

These negative user reviews indicate that some customers had problems with the reliability, noise, water levels, customer service, and longevity of the LG WT7100CW Washing Machine.

Note: The user reviews mentioned above are a summary of the reviews available on the website Walmart.com. The experiences and opinions expressed in these reviews are those of the users and not of OpenAI or the model.

General Conclusion: The majority of users were satisfied with the LG WT7100CW Washing Machine, appreciating its efficient washing performance, impeller design, diverse features, water efficiency, and good spin speeds. However, some users expressed concerns about reliability, noise, water levels, customer service, and longevity. It is important for potential buyers to consider these factors when making their purchasing decisions.

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LG WT7100CW Washing Machine Manual

For detailed operating instructions and guidelines for the LG WT7100CW Washing Machine, it is recommended to refer to the official manufacturer’s website. The manual can be accessed and downloaded from the website to provide users with comprehensive information on the proper usage, maintenance, and troubleshooting of the appliance.

Frequently Asked Questions

1. Q: Why is my LG WT7100CW washing machine not starting?

A: If your LG WT7100CW washing machine is not starting, ensure that it is properly plugged into a working power outlet. Check if the door is securely closed, as the machine will not start if the door is open. Additionally, verify that the water supply is connected and turned on.

1. Q: Why is my LG WT7100CW not draining water?

A: If your LG WT7100CW is not draining water, there might be a clog or blockage in the drain hose or pump filter. Check these components and remove any debris or obstructions. Also, make sure that the drain hose is not kinked or twisted, impeding the flow of water.

1. Q: Why is my LG WT7100CW displaying an error code?

A: If your LG WT7100CW is displaying an error code, consult the user manual or the manufacturer’s website for a list of error codes and their corresponding meanings. Each error code indicates a specific issue with the machine, and the manual will provide instructions on how to resolve the problem.

Conclusion

When encountering any issues with the LG WT7100CW washing machine, it is important to always refer to the user manual, contact customer service, or visit an authorized service center whenever possible. The manual provides detailed instructions and troubleshooting steps for common problems, while customer service and service centers can offer additional assistance and technical support to resolve any issues with the appliance.