LG WM3700HVA Common Problems and Troubleshooting
When you’ve got the power of steam, you’ve got the power to clean—from serious grime to your most delicate fabrics. The Allergiene cycle uses gentle yet deeply penetrating steam to remove over 95% of pet dander allergens. Simplify your laundry to-do list and access key LG washer features remotely using ThinQ technology. And, master multi-taskers take note: This LG washer is TWIN Wash System compatible, which means you can add the ingenious LG SideKick pedestal washer to tackle two loads of laundry—both large and small—all at the same time.
LG WM3700HVA Overview
Product Description: 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and 6Motion Technology
Product Details
| Product Height | 39 inches |
|---|---|
| Product Width | 27 inches |
| Product Depth | 30 1/4 inches |
| Depth With Door Open | 55 inches |
| Capacity | 4.5 cubic feet |
| High-Efficiency | Yes |
| Steam Function | Yes |
| Washer Load Type | Front load |
| Pedestal Model Compatibility | WDP4V, WD100CV |
| Matching Dryer Model Number | DLEX3700V, DLGX3701V |
| Stackable | Yes |
| Stacking Kit Model Compatibility | KSTK1 |
| App-Controlled | Yes |
| App-Controlled Features | SmartDiagnosis, Energy Monitoring, Cycle Monitoring, Remote Start, Maintenance Alerts, Performance Tips |
| Color Finish | Graphite steel |
Features
- Get it all done in less time
- Ultra-large capacity (4.5 cu.ft.) means you have the room to do more laundry in fewer loads.
- Keep your appliances running smoothly with ThinQ Care, now in the ThinQ app. Get notifications about usage, maintenance, plus early diagnosis right on your phone. ThinQ Care will help you understand your appliance needs, avoid potential problems, and keep your appliance running its best.
- Expand the limits of your laundry room with the LG ThinQ app. Select a cycle, start or stop the wash and get notifications about when your laundry will be done, all from your smartphone.
- Our steam technology gently but powerfully penetrates fabrics to virtually eliminate dirt, odors, and wrinkles.
- Whether it’s your kids’ favorite shirt, yoga pants, or a school uniform, washing a full load seems wasteful for just a few pieces. Now you can wash small loads that just can’t wait with the LG SideKick pedestal washer or wash two loads at once to save time (LG SideKick sold separately).
- 6Motion technology uses up to 6 different wash motions to provide a smart cleaning experience that is gentle on clothes and maximizes washing performance.
- TubClean cycle is designed for easy, periodic maintenance to keep your washer fresh. The cycle uses water jets and intense heat (up to 149 degrees) to sterilize the tub and help keep your high-performing washer in tip-top condition.
Causes of Common Problems with the LG WM3700HVA
This section will address possible problems and solutions with the LG WM3700HVA washing machine.
1. Washer not starting
Description: The LG WM3700HVA washer does not start when the start button is pressed.
Cause: This problem can occur due to various reasons, such as a power supply issue, door not properly closed, or a faulty control panel.
Troubleshooting:
- Ensure that the washer is properly plugged into a functioning power outlet.
- Check if the door is closed and latched securely. If not, close it properly.
- Try resetting the control panel by unplugging the washer for a few minutes, then plugging it back in.
- If the problem persists, contact LG customer support for further assistance.
2. Excessive vibration during the spin cycle
Description: The LG WM3700HVA washer experiences excessive vibration and shaking during the spin cycle.
Cause: This problem is often caused by an unbalanced load, uneven floor surface, or issues with the leveling feet.
Troubleshooting:
- Ensure that the laundry load is properly distributed inside the drum and not overloaded on one side.
- Check if the floor beneath the washer is level. Adjust the leveling feet if necessary.
- If the problem persists, consider using an anti-vibration mat or contacting LG customer support for assistance.
3. Error code “LE” displayed
Description: The LG WM3700HVA washer displays the error code “LE” on the control panel.
Cause: The “LE” error code indicates a problem with the motor or motor control board.
Troubleshooting:
- Turn off the washer and unplug it from the power source.
- Wait for a few minutes and then plug the washer back in.
- If the error code persists, there may be a problem with the motor or motor control board. Contact LG customer support for assistance.
4. Water leakage from the washer
Description: Water is leaking from the LG WM3700HVA washer during operation.
Cause: Water leakage can occur due to a damaged door seal, loose hose connections, or a malfunctioning water inlet valve.
Troubleshooting:
- Inspect the door seal for any signs of damage or wear. If damaged, replace the door seal.
- Check the hose connections at the back of the washer to ensure they are tight and secure.
- If the problem persists, there may be an issue with the water inlet valve. Consider contacting LG customer support for further assistance.
5. Foul odor from the washer
Description: The LG WM3700HVA washer emits a foul odor, even after multiple wash cycles.
Cause: The presence of bacteria, mold, or mildew inside the washer drum can cause unpleasant odors.
Troubleshooting:
- Run a cleaning cycle using a washing machine cleaner or a mixture of vinegar and baking soda to eliminate bacteria and mold.
- Ensure that the washer drum is properly ventilated by leaving the door open after each use.
- Regularly clean the detergent dispenser and door seal to prevent the buildup of residue.
6. Washer not draining
Description: The LG WM3700HVA washer does not drain water after completing a wash cycle.
Cause: This problem can be caused by a clogged drain hose, a malfunctioning drain pump, or an issue with the washer’s control board.
Troubleshooting:
- Check the drain hose for any blockages or kinks. Clear any obstructions if found.
- Inspect the drain pump for any debris or damage. Clean or replace the drain pump if necessary.
- Restart the washer and select the drain/spin cycle to see if it drains properly.
- If the problem persists, there may be a problem with the control board. Contact LG customer support for further assistance.
7. Excessive noise during operation
Description: The LG WM3700HVA washer produces excessive noise while running.
Cause: Excessive noise can be caused by loose components, unbalanced loads, or worn-out bearings.
Troubleshooting:
- Check for any loose screws or bolts and tighten them as needed.
- Ensure that the laundry load is evenly distributed inside the drum to prevent imbalance.
- If the noise persists, there may be an issue with the bearings. Consider contacting LG customer support for assistance.
8. Error code “UE” displayed
Description: The LG WM3700HVA washer displays the error code “UE” on the control panel.
Cause: The “UE” error code indicates an unbalanced load.
Troubleshooting:
- Stop the washer and redistribute the laundry load evenly inside the drum.
- Restart the washer and select the appropriate cycle.
- If the error code persists, the load may be too small or too large. Adjust the load size and try again.
9. Clothes not getting clean
Description: The LG WM3700HVA washer does not effectively clean clothes during a wash cycle.
Cause: This problem can occur due to insufficient detergent, incorrect cycle selection, or a malfunctioning wash motor.
Troubleshooting:
- Ensure that you are using the correct amount and type of detergent for the load size and soil level.
- Select the appropriate wash cycle that matches the fabric type and level of dirtiness.
- If the problem persists, there may be an issue with the wash motor. Contact LG customer support for further assistance.
10. Error code “OE” displayed
Description: The LG WM3700HVA washer displays the error code “OE” on the control panel.
Cause: The “OE” error code indicates a drainage problem or a clogged filter.
Troubleshooting:
- Check the drain hose for any blockages or kinks. Clear any obstructions if found.
- Clean the filter located at the bottom front of the washer. Remove any debris or lint from the filter.
- If the error code persists, there may be a problem with the drain pump. Consider contacting LG customer support for assistance.
11. Washer not spinning
Description: The LG WM3700HVA washer is not spinning or rotating the laundry during the wash cycle.
Cause: This problem can be caused by a faulty motor, a broken belt, or an issue with the control board.
Troubleshooting:
- Check if the washer is properly leveled and stable. Adjust the leveling feet if needed.
- Ensure that the washer’s door is securely closed and latched.
- If the problem persists, there may be an issue with the motor, belt, or control board. Contact LG customer support for further assistance.
12. Unpleasant odors after washing
Description: The LG WM3700HVA washer leaves a lingering unpleasant odor on clothes after washing.
Cause: This problem can occur due to mold or mildew growth inside the washer drum or detergent dispenser.
Troubleshooting:
- Run a cleaning cycle using a washing machine cleaner specifically designed to eliminate mold and mildew.
- Regularly clean the detergent dispenser, door seal, and drum to remove any residue or buildup.
- Leave the washer door open after each use to allow proper ventilation and drying.
13. Error code “dE” displayed
Description: The LG WM3700HVA washer displays the error code “dE” on the control panel.
Cause: The “dE” error code indicates a problem with the door lock or latch.
Troubleshooting:
- Check if the door is fully closed and latched. If not, close it properly.
- Inspect the door lock mechanism for any damage or obstructions. Clean or replace the door lock if necessary.
- If the error code persists, there may be an issue with the control board or door sensor. Contact LG customer support for further assistance.
14. Excessive foaming during wash
Description: The LG WM3700HVA washer produces excessive foam or suds during the wash cycle.
Cause: This problem can occur due to using too much detergent or using the wrong type of detergent.
Troubleshooting:
- Ensure that you are using the recommended amount of high-efficiency (HE) detergent for the load size.
- Avoid using regular detergent as it can cause excessive sudsing in high-efficiency washers.
- Run an additional rinse cycle to remove any excess foam or suds from the laundry.
15. Washer not agitating
Description: The LG WM3700HVA washer drum does not agitate or move the laundry during the wash cycle.
Cause: This problem can be caused by a malfunctioning wash motor, a broken agitator, or an issue with the control board.
Troubleshooting:
- Ensure that the laundry load is not too small or too large. Adjust the load size if necessary.
- Check if the agitator is securely attached and not damaged. Replace the agitator if needed.
- If the problem persists, there may be an issue with the wash motor or control board. Contact LG customer support for further assistance.
16. Error code “FE” displayed
Description: The LG WM3700HVA washer displays the error code “FE” on the control panel.
Cause: The “FE” error code indicates a problem with the water inlet valve or water pressure.
Troubleshooting:
- Check if the water supply valves are fully open and the water pressure is sufficient.
- Inspect the water inlet valve for any damage or clogs. Clean or replace the valve if necessary.
- If the error code persists, there may be an issue with the water pressure sensor or control board. Contact LG customer support for further assistance.
17. Washer not heating water
Description: The LG WM3700HVA washer does not heat the water during a wash cycle.
Cause: This problem can be caused by a faulty heating element, temperature sensor, or control board.
Troubleshooting:
- Check if the hot water supply is connected and turned on.
- Run a cycle with the highest temperature setting to see if the water heats up.
- If the water is still not heating, there may be an issue with the heating element, temperature sensor, or control board. Contact LG customer support for further assistance.
18. Error code “PE” displayed
Description: The LG WM3700HVA washer displays the error code “PE” on the control panel.
Cause: The “PE” error code indicates a problem with the water level sensor or pressure switch.
Troubleshooting:
- Ensure that the water supply is connected and turned on.
- Check if the water level sensor hose is properly connected and not blocked or damaged.
- If the error code persists, there may be an issue with the water level sensor or pressure switch. Contact LG customer support for further assistance.
19. Clothes getting trapped in the door
Description: Clothes or items are getting trapped in the door seal of the LG WM3700HVA washer.
Cause: This problem can occur due to overloading the washer, improper loading of clothes, or a damaged door seal.
Troubleshooting:
- Ensure that you are not overloading the washer and that the clothes are distributed evenly.
- Check the door seal for any damage or debris. Clean or replace the seal if necessary.
- When loading clothes, avoid pushing them too far into the drum to prevent them from getting caught in the door seal.
20. Error code “tE1” displayed
Description: The LG WM3700HVA washer displays the error code “tE1” on the control panel.
Cause: The “tE1” error code indicates a problem with the thermistor or temperature sensor.
Troubleshooting:
- Ensure that the washer is not connected to a hot water supply only.
- Check if the thermistor is securely connected and not damaged. Replace the thermistor if needed.
- If the error code persists, there may be an issue with the temperature sensor or control board. Contact LG customer support for further assistance.
21. Error code “CE” displayed
Description: The LG WM3700HVA washer displays the error code “CE” on the control panel.
Cause: The “CE” error code indicates a problem with the motor or motor control board.
Troubleshooting:
- Turn off the washer and unplug it from the power source.
- Wait for a few minutes and then plug the washer back in.
- If the error code persists, there may be a problem with the motor or motor control board. Contact LG customer support for further assistance.
22. Washer door won’t unlock
Description: The LG WM3700HVA washer door remains locked and won’t open after completing a cycle.
Cause: This problem can occur due to a malfunctioning door lock mechanism or a control board issue.
Troubleshooting:
- Ensure that the washer has completed the entire cycle and is not still in operation.
- Try running a drain/spin cycle to see if the door unlocks afterward.
- If the door still won’t unlock, there may be a problem with the door lock mechanism or control board. Contact LG customer support for further assistance.
23. Washer not filling with water
Description: The LG WM3700HVA washer does not fill with water at the beginning of a wash cycle.
Cause: This problem can be caused by a clogged water inlet valve, a faulty water level sensor, or an issue with the control board.
Troubleshooting:
- Check if the water supply valves are fully open and the water pressure is sufficient.
- Inspect the water inlet valve for any blockages or damage. Clean or replace the valve if necessary.
- If the problem persists, there may be an issue with the water level sensor or control board. Contact LG customer support for further assistance.
24. Abnormal cycle duration
Description: The LG WM3700HVA washer takes much longer than usual to complete a cycle.
Cause: This problem can occur due to an unbalanced load, an issue with the motor or control board, or a malfunctioning timer.
Troubleshooting:
- Ensure that the laundry load is evenly distributed inside the drum to prevent imbalance.
- Check for any error codes displayed on the control panel and follow the corresponding troubleshooting steps.
- If the problem persists, there may be an issue with the motor, control board, or timer. Contact LG customer support for further assistance.
25. Display or control panel not working
Description: The display or control panel of the LG WM3700HVA washer is not functioning or responding.
Cause: This problem can occur due to a power supply issue, a faulty control panel, or an issue with the wiring.
Troubleshooting:
- Ensure that the washer is properly plugged into a functioning power outlet.
- Check if any buttons on the control panel are stuck or unresponsive. Clean or replace the control panel if needed.
- If the problem persists, there may be an issue with the wiring or control board. Contact LG customer support for further assistance.
LG WM3700HVA Washing Machine User Reviews
When making purchasing decisions, it’s often helpful to consider the experiences and feedback of other users. Here are some summarized user reviews of the LG WM3700HVA Washing Machine, gathered from the Walmart website.
Positive Reviews from LG WM3700HVA Washing Machine Users
- Some users were satisfied with the spacious capacity of the washer, allowing them to wash large loads in fewer cycles.
- Several users appreciated the cleaning power of the LG WM3700HVA, mentioning that it effectively removed stains and dirt from their clothes.
- Users praised the various washing options and settings, stating that they could customize the wash cycles to suit different types of fabrics and soil levels.
- Many users found the ThinQ app and Wi-Fi compatibility convenient, as it allowed them to monitor and control the washer remotely from their smartphones.
- Several users mentioned the quiet operation of the washer, highlighting that it didn’t disrupt their daily activities.
Based on these positive reviews, it can be concluded that the LG WM3700HVA Washing Machine has received favorable feedback from customers. The spacious capacity, cleaning performance, customizable settings, remote control features, and quiet operation were among the aspects that users appreciated.
Negative User Reviews of the LG WM3700HVA Washing Machine
- Some users reported issues with the durability of the washing machine, specifically mentioning problems with the bearings and drum.
- Several users experienced water leakage from the soap dispenser, which raised concerns about potential water overflow.
- A few users mentioned difficulties in reading the display, stating that it lacked proper illumination and made it challenging to navigate the settings.
- A couple of users expressed disappointment with the installation service provided by Best Buy, noting issues with stacking and installing the washer on an existing pedestal.
- One user mentioned that the washing machine caused damage to their clothes, suggesting potential issues with the drum or agitation.
Based on these negative reviews, it is evident that some users encountered problems with the LG WM3700HVA Washing Machine. Issues related to durability, water leakage, display readability, installation service, and potential damage to clothes were among the concerns raised by customers.
Note: All user reviews mentioned in this section were gathered from the Walmart website. The experiences and feedback shared by customers reflect their individual opinions and may not be representative of the overall user experience.
Overall, despite some negative reviews, the majority of users expressed satisfaction with the LG WM3700HVA Washing Machine. The positive feedback regarding its performance and features indicates that it is a reliable and efficient appliance for laundry needs.
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LG WM3700HVA Washing Machine Manual
The operating instructions for the LG WM3700HVA washing machine can be found on the manufacturer’s website. It is recommended to refer to the official manual for detailed information on the installation, operation, and maintenance of the washing machine. Visit the LG website and navigate to the support section to locate the manual specific to the LG WM3700HVA model.
Frequently Asked Questions
1. How can I resolve excessive vibrations during the spin cycle?
If the LG WM3700HVA washing machine is experiencing excessive vibrations during the spin cycle, try the following troubleshooting steps:
- Ensure that the machine is level and properly balanced. Adjust the leveling feet if necessary.
- Make sure the load is distributed evenly in the drum. Large or heavy items should be balanced with lighter items.
- Check if any foreign objects, such as coins or debris, are causing imbalance. Remove them if found.
- Verify that the shipping bolts, if present, have been removed. These bolts are used to secure the drum during transportation and must be taken out before use.
2. Why is the washer not draining water properly?
If the LG WM3700HVA washing machine is not draining water properly, you can try the following troubleshooting steps:
- Check for any clogs or obstructions in the drain hose or pump filter. Clear any debris that may be blocking the flow of water.
- Ensure that the drain hose is properly installed and not kinked or bent, as this can impede proper drainage.
- Make sure the drain hose is at the correct height, as specified in the installation manual. Improper positioning of the drain hose can affect drainage efficiency.
- If the above steps do not resolve the issue, there may be a problem with the drain pump or other internal components. It is recommended to contact customer service or a qualified service technician for further assistance.
3. Why is my LG WM3700HVA washer displaying error code “UE”?
The “UE” error code on the LG WM3700HVA washing machine indicates an unbalanced load. To resolve this issue, follow these steps:
- Pause the cycle and redistribute the items in the drum. Ensure that the load is balanced by rearranging or removing items.
- Restart the wash cycle and check if the error persists. If the error code reappears, repeat the load redistribution process.
- If the problem persists, there may be an issue with the washer’s suspension system or other internal components. It is recommended to contact customer service or a qualified service technician for further assistance.
Conclusion
Whenever you encounter a problem with your LG WM3700HVA washing machine, it is advisable to refer to the user manual provided by the manufacturer. The manual contains valuable information on troubleshooting specific issues and provides step-by-step guidance for resolving common problems. If the issue persists or requires professional assistance, it is recommended to contact customer service or a certified service center to ensure proper diagnosis and repair of your LG WM3700HVA washing machine.
