LG WKG101HWA Common Problems and Troubleshooting

Full-size and fully featured, with the washer on the bottom and dryer on top, the sleek single unit LG WashTower, giving you room to add a sink, a folding table or whatever you like. But unlike conventional stacked pairs, LG’s exclusive Center Control panel is perfectly positioned with both washer and dryer controls at just the right height. Built-in intelligence makes laundry less of a chore by taking out the guesswork, while top-of-the-line innovations put advanced cleaning power within reach.

LG WKG101HWA Overview

Briefly and in your own words, but based on information about LG WKG101HWA from Product details, Specification and Features from the site page.

Product Details	Features
LG Ultra Large Capacity 4.5 cu.ft. Washer and 7.4 cu.ft. Dryer (WashTower)	Get It All Done In Less Time. Ultra Large Capacity (4.5 cu. ft. in the washer and 7.4 cu. ft. in the dryer) means you have even more room to do laundry in fewer loads.
Single Unit WashTower Design	This vertical laundry solution puts everything within reach. Full-size capacity and features with a centralized control panel for the easiest access ever.
Built-In Intelligence	Built-in intelligence takes out the guesswork— AI technology can select optimal wash & dry motions and settings. Washer can auto-select a compatible drying cycle.
ThinQ Care	Keep your appliances running smoothly with ThinQ Care, now in the ThinQ app. Get notifications about usage, maintenance, plus early diagnosis right on your phone. ThinQ Care will help you understand your appliance needs, avoid potential problems, and keep your appliance running its best.
Advanced Washing & Drying	From ultra-large capacity to top-of-the-line innovations, the LG WashTower delivers the advanced cleaning performance you need.
AAFA Certified LG Washer	AAFA certified LG washers with the Allergiene Cycle use the power of steam to remove over 95%* of pet dander and dust.
ThinQ Technology	The ThinQ App controls laundry remotely and ThinQ Care sends maintenance tips & alerts.
Tempered Glass Doors	Real tempered glass doors provide a sleek, stylish look that also resists shock and scratches.
Direct Drive Motor 10-Year Limited Warranty (Washer)	Backed by a 10-year limited warranty, the LG Direct Drive Motor delivers peace of mind with every load. Fewer moving parts means less noise and vibration, greater stability and durable performance you can depend on for years to come.
ENERGY STAR Certified	Get additional savings that add up with each load without sacrificing performance.
FlowSense Duct Clogging & Lint Filter Indicators (Dryer)	With the FlowSense Duct Clogging and Clean Filter Indicators, you’ll know when it’s time to clean the ducts and the lint filter out to ensure great drying every time, lower utility bills and fewer service calls.
NeveRust Stainless Steel Tubs	Unlike tubs made from porcelain or plastic, the full stainless steel tubs avoid the chips and nicks that can snag fabrics and ruin clothing.
TubClean System (Washer)	Thoroughly cleans and dries the tub, door, and gaskets with the press of a button.
TrueBalance Anti-Vibration System (Washer)	Keeps even big loads in balance to reduce washer noise and vibration.
LoDecibel Quiet Operation	Designed for quiet operation, run the washer or dryer without interrupting naptime or your favorite show.
Wrinkle Care Option (Dryer)	Periodically tumbles dry for up to 3 hours after the cycle is done to help keep wrinkles at bay.
SpeedWash Cycle (Washer)	SpeedWash Cycle gets small loads clean and refreshed in just 15 minutes.

Specifications

Key Specs

Product Height: 74 3/8 inches
Product Width: 27 inches
Product Depth: 30 3/8 inches

High-Efficiency: Yes
Washer/Dryer Combo Type: Stacked units
Washer Load Type: Front load

Propane Conversion Kit Model Compatibility: 383EEL3002D
App-Controlled: Yes
Color Finish: White

General

Product Name: 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Built-In Intelligence

Causes of Common Problems with the LG WKG101HWA

This section will address possible problems and solutions with the LG WKG101HWA washing machine.

1. Washer Not Starting

Description of the Problem: The LG WKG101HWA washer is not starting when the start button is pressed.
Cause of the Problem: This issue may occur due to a power supply problem or a malfunctioning control panel.
Troubleshooting Steps:
1. Check the power supply and ensure that the washer is properly connected to a working outlet.
2. If the power supply is not the issue, inspect the control panel for any signs of damage or malfunction.
3. If the control panel appears to be faulty, contact LG customer service for assistance in repairing or replacing the panel.

2. Excessive Noise During Operation

Description of the Problem: The LG WKG101HWA washer produces loud or unusual noises during operation.
Cause of the Problem: This problem can be caused by various factors, such as unbalanced loads, loose components, or a malfunctioning motor.
Troubleshooting Steps:
1. Ensure that the washer is loaded properly and the clothes are evenly distributed to avoid unbalanced loads.
2. Check for any loose components, such as bolts or screws, and tighten them if necessary.
3. If the noise persists, the motor might be the issue. Contact an authorized LG technician to inspect and repair the motor.

3. Water Leaking from the Washer

Description of the Problem: Water is leaking from the LG WKG101HWA washer during the wash cycle.
Cause of the Problem: This issue could be caused by a damaged or clogged water inlet valve, a loose hose connection, or a faulty door seal.
Troubleshooting Steps:
1. Inspect the water inlet valve for any signs of damage or clogging. Clean or replace the valve if necessary.
2. Check all hose connections and ensure they are securely fastened.
3. If the leak persists, examine the door seal for any tears or gaps. Replace the seal if needed.

4. Incomplete or Poor Wash Results

Description of the Problem: The LG WKG101HWA washer does not provide satisfactory cleaning results or leaves clothes partially dirty.
Cause of the Problem: This problem can be attributed to factors such as incorrect wash settings, overloaded drum, or a malfunctioning detergent dispenser.
Troubleshooting Steps:
1. Ensure that the appropriate wash settings are selected for the type of load and level of dirtiness.
2. Avoid overloading the drum to allow proper agitation and water circulation.
3. If using detergent pods, ensure they are placed correctly in the dispenser or switch to liquid or powder detergent if the dispenser is malfunctioning.

5. Dryer Not Heating

Description of the Problem: The LG WKG101HWA dryer is running, but it is not generating heat to dry the clothes.
Cause of the Problem: This issue may be caused by a faulty heating element, a malfunctioning thermostat, or an issue with the electrical supply.
Troubleshooting Steps:
1. Check the electrical supply and ensure that the dryer is receiving adequate power. Reset the circuit breaker if necessary.
2. Inspect the heating element for any signs of damage or breakage. If the heating element is faulty, it will need to be replaced.
3. If the heating element appears to be intact, the thermostat might be the issue. Contact an authorized LG technician to test and replace the thermostat if needed.

6. Washer Not Draining

Description of the Problem: The LG WKG101HWA washer is not draining water after completing a cycle.
Cause of the Problem: This issue can be caused by a clogged drain hose, a malfunctioning drain pump, or a faulty water level sensor.
Troubleshooting Steps:
1. Check the drain hose for any obstructions or kinks. Clear the hose if necessary.
2. Inspect the drain pump for any blockages or damage. Clean or replace the pump if needed.
3. If the problem persists, the water level sensor might be malfunctioning. Contact an authorized LG technician for assistance.

7. Error Codes Displayed

Description of the Problem: The LG WKG101HWA washer displays error codes on the control panel.
Cause of the Problem: Error codes can indicate various issues, such as unbalanced loads, water supply problems, or sensor malfunctions.
Troubleshooting Steps:
1. Refer to the user manual or LG’s website to identify the specific error code and its corresponding troubleshooting steps.
2. Follow the recommended actions for the specific error code displayed on the control panel.
3. If the error persists or you are unable to resolve it, contact LG customer service or an authorized technician for further assistance.

8. Dryer Not Tumbling

Description of the Problem: The LG WKG101HWA dryer is not tumbling the clothes during the drying cycle.
Cause of the Problem: This issue can be caused by a broken or worn-out dryer belt, a faulty motor, or a malfunctioning control board.
Troubleshooting Steps:
1. Inspect the dryer belt for any signs of damage or breakage. If the belt is worn out, it will need to be replaced.
2. Check the dryer motor for any visible issues, such as overheating or burnt-out components. Replace the motor if necessary.
3. If the dryer belt and motor are functioning properly, the control board might be the cause. Contact an authorized LG technician to diagnose and repair the control board.

9. Foul Odor in the Washer

Description of the Problem: The LG WKG101HWA washer emits a foul odor during or after the wash cycle.
Cause of the Problem: This issue can be caused by the buildup of bacteria, mold, or mildew in the drum, detergent dispenser, or rubber gasket.
Troubleshooting Steps:
1. Run a hot water wash cycle with bleach or a specialized washing machine cleaner to eliminate bacteria and mold.
2. Regularly clean the detergent dispenser and rubber gasket with a mild detergent and warm water.
3. Leave the washer door open between cycles to allow proper airflow and prevent the growth of mold and mildew.

10. Dryer Overheating

Description of the Problem: The LG WKG101HWA dryer becomes excessively hot during operation.
Cause of the Problem: This issue can be caused by a clogged vent, a malfunctioning thermostat, or a restricted airflow due to lint buildup.
Troubleshooting Steps:
1. Inspect the dryer vent for any blockages or obstructions. Clear the vent if necessary to ensure proper airflow.
2. Check the thermostat for any malfunctions. If the thermostat is faulty, it should be replaced.
3. Regularly clean the lint filter to prevent lint buildup and maintain proper airflow.

11. Washer Not Spinning

Description of the Problem: The LG WKG101HWA washer is not spinning the clothes at the end of the wash cycle.
Cause of the Problem: This issue can be caused by a faulty door latch, a malfunctioning motor, or an issue with the control board.
Troubleshooting Steps:
1. Check if the door is securely closed and the latch is functioning properly. Replace the latch if necessary.
2. Inspect the motor for any visible damage or signs of malfunction. Contact an authorized technician to repair or replace the motor if needed.
3. If the door latch and motor are in good condition, the control board might be the cause. Seek professional assistance to diagnose and resolve the control board issue.

12. Dryer Not Shutting Off

Description of the Problem: The LG WKG101HWA dryer continues running even after the drying cycle is complete.
Cause of the Problem: This issue can be caused by a faulty timer, a malfunctioning moisture sensor, or a problem with the control panel.
Troubleshooting Steps:
1. Check if the timer is properly set and functioning correctly. Replace the timer if necessary.
2. Inspect the moisture sensor for any damage or misalignment. Clean the sensor or replace it if needed.
3. If the issue persists, the control panel might be the cause. Contact an authorized technician for further diagnosis and repair.

13. Washer Not Dispensing Detergent

Description of the Problem: The LG WKG101HWA washer is not dispensing detergent during the wash cycle.
Cause of the Problem: This issue can be caused by a clogged detergent dispenser, a malfunctioning dispenser mechanism, or an issue with the water supply.
Troubleshooting Steps:
1. Inspect the detergent dispenser for any blockages or residue buildup. Clean the dispenser thoroughly to ensure proper detergent flow.
2. Check the dispenser mechanism for any malfunctions or damage. Replace the dispenser if necessary.
3. Ensure that the water supply to the washer is sufficient and not causing any restrictions. Check the water inlet valve for any clogs or defects.

14. Dryer Not Heating Enough

Description of the Problem: The LG WKG101HWA dryer is not producing enough heat to effectively dry the clothes.
Cause of the Problem: This issue can be caused by a faulty heating element, a malfunctioning thermostat, or an issue with the airflow.
Troubleshooting Steps:
1. Inspect the heating element for any signs of damage or defects. Replace the element if necessary.
2. Check the thermostat for proper functioning. Replace the thermostat if it is not maintaining the correct temperature.
3. Ensure that the dryer’s airflow is not obstructed by lint buildup. Clean the lint filter and check the vent system for any blockages.

15. Error Codes on the Dryer

Description of the Problem: The LG WKG101HWA dryer displays error codes on the control panel during operation.
Cause of the Problem: Error codes can indicate various issues, such as sensor malfunctions, overheating, or electrical problems.
Troubleshooting Steps:
1. Refer to the dryer’s user manual or LG’s website to identify the specific error code and its corresponding troubleshooting steps.
2. Follow the recommended actions for the specific error code displayed on the control panel.
3. If the error persists or you are unable to resolve it, contact LG customer service or an authorized technician for further assistance.

16. Washer Overflows with Water

Description of the Problem: The LG WKG101HWA washer overflows with water, causing a flood or water spillage.
Cause of the Problem: This issue can be caused by a malfunctioning water inlet valve, a faulty water level sensor, or an issue with the control board.
Troubleshooting Steps:
1. Inspect the water inlet valve for any blockages or defects. Replace the valve if necessary.
2. Check the water level sensor for proper functioning. If the sensor is not accurately detecting the water level, it may need to be replaced.
3. If the problem persists, the control board might be at fault. Seek professional assistance to diagnose and repair the control board issue.

17. Dryer Not Turning On

Description of the Problem: The LG WKG101HWA dryer does not turn on when the power button is pressed.
Cause of the Problem: This issue can be caused by a power supply problem, a malfunctioning control panel, or a faulty door switch.
Troubleshooting Steps:
1. Check the power supply and ensure that the dryer is properly connected to a working outlet.
2. Inspect the control panel for any signs of damage or malfunction. If the panel is not functioning correctly, contact LG customer service for assistance.
3. Check the door switch to ensure it is engaging properly when the door is closed. Replace the switch if it is defective.

18. Washer Not Agitating

Description of the Problem: The LG WKG101HWA washer drum does not agitate or move during the wash cycle.
Cause of the Problem: This issue can be caused by a malfunctioning drive belt, a faulty motor, or an issue with the control board.
Troubleshooting Steps:
1. Inspect the drive belt for any signs of damage or wear. Replace the belt if necessary.
2. Check the motor for any visible issues, such as overheating or burnt-out components. Contact an authorized technician to repair or replace the motor if needed.
3. If the drive belt and motor are in good condition, the control board might be the cause. Seek professional assistance to diagnose and resolve the control board issue.

19. Dryer Not Drying Clothes Completely

Description of the Problem: The LG WKG101HWA dryer does not fully dry the clothes even after a complete drying cycle.
Cause of the Problem: This issue can be caused by a clogged vent, a malfunctioning thermostat, or an insufficient heat source.
Troubleshooting Steps:
1. Inspect the dryer vent for any blockages or obstructions. Clear the vent if necessary to ensure proper airflow.
2. Check the thermostat for proper functioning. Replace the thermostat if it is not maintaining the correct temperature.
3. Ensure that the dryer’s heat source, such as the heating element or gas burner, is working correctly. Contact an authorized technician to diagnose and repair the heat source if needed.

20. Washer Display Not Working

Description of the Problem: The LG WKG101HWA washer’s display panel is not functioning or displaying any information.
Cause of the Problem: This issue can be caused by a loose connection, a faulty display board, or a malfunctioning control panel.
Troubleshooting Steps:
1. Check the connections between the display panel and the control board. Ensure they are securely connected.
2. Inspect the display board for any signs of damage or defects. Replace the board if necessary.
3. If the issue persists, the control panel might be the cause. Contact LG customer service or an authorized technician for further diagnosis and repair.

21. Washer Not Dispensing Fabric Softener

Description of the Problem: The LG WKG101HWA washer is not dispensing fabric softener during the rinse cycle.
Cause of the Problem: This issue can be caused by a clogged fabric softener dispenser, a malfunctioning dispenser mechanism, or an issue with the water inlet valve.
Troubleshooting Steps:
1. Inspect the fabric softener dispenser for any blockages or residue buildup. Clean the dispenser thoroughly to ensure proper fabric softener flow.
2. Check the dispenser mechanism for any malfunctions or damage. Replace the dispenser if necessary.
3. Ensure that the water inlet valve supplying water to the fabric softener dispenser is functioning correctly. Clean or replace the valve if needed.

22. Dryer Drum Not Rotating

Description of the Problem: The LG WKG101HWA dryer drum does not rotate or tumble during the drying cycle.
Cause of the Problem: This issue can be caused by a broken drive belt, a faulty motor, or a malfunctioning drum roller.
Troubleshooting Steps:
1. Inspect the drive belt for any signs of damage or breakage. Replace the belt if it is worn out or broken.
2. Check the dryer motor for any visible issues, such as overheating or burnt-out components. Contact an authorized technician to repair or replace the motor if needed.
3. If the drive belt and motor are in good condition, the drum roller might be the cause. Replace the drum roller if it is not rotating smoothly.

23. Washer Not Draining Fabric Softener Residue

Description of the Problem: The LG WKG101HWA washer is not effectively draining fabric softener residue from the dispenser after use.
Cause of the Problem: This issue can be caused by a clogged fabric softener dispenser or a problem with the water flow during the rinse cycle.
Troubleshooting Steps:
1. Thoroughly clean the fabric softener dispenser to remove any residue or blockages that may be preventing proper drainage.
2. Check the water flow during the rinse cycle to ensure adequate water supply and drainage. Verify that the water inlet valve and drain hose are functioning correctly.
3. If the problem persists, consider using fabric softener alternatives or consulting an authorized technician for further assistance.

24. Dryer Producing Excessive Lint

Description of the Problem: The LG WKG101HWA dryer is generating excessive lint, causing it to accumulate inside the drum and exhaust vent.
Cause of the Problem: This issue can be caused by a clogged lint filter, improper venting, or a problem with the dryer’s internal airflow.
Troubleshooting Steps:
1. Regularly clean the lint filter before or after each drying cycle to prevent lint buildup.
2. Check the venting system for any blockages or restrictions. Clear the vent duct and ensure proper airflow.
3. If lint continues to accumulate excessively, contact an authorized technician to inspect and clean the dryer’s internal components, such as the lint trap and exhaust system.

25. Washer Door Not Locking

Description of the Problem: The LG WKG101HWA washer door does not lock during the wash cycle, preventing the cycle from starting.
Cause of the Problem: This issue can be caused by a faulty door latch or a malfunctioning door lock mechanism.
Troubleshooting Steps:
1. Inspect the door latch for any signs of damage or misalignment. Replace the latch if necessary.
2. Check the door lock mechanism to ensure it is engaging properly when the door is closed. Replace the mechanism if it is not functioning correctly.
3. If the problem persists, contact LG customer service or an authorized technician for further assistance in diagnosing and resolving the issue.

LG WKG101HWA Washing Machine User Reviews

When considering purchasing a new washing machine, it can be helpful to learn about the experiences of other users. This section provides an overview of user reviews for the LG WKG101HWA Washing Machine, sourced from the website Walmart.com.

Positive Reviews from LG WKG101HWA Washing Machine Users

Some users were satisfied with the spacious capacity of the LG WKG101HWA, allowing them to wash larger items such as bedspreads and rugs.
Several users appreciated the convenience of having the washer and dryer controls centrally located between the units, making it easier to access and operate.
Users mentioned that the LG WKG101HWA delivered excellent cleaning performance, leaving clothes fresh and thoroughly cleaned.
Many users praised the modern design and compact size of the LG WKG101HWA, allowing it to fit seamlessly into various laundry spaces.
Several users mentioned that the LG WKG101HWA provided advanced technology features, such as drum lights and smart capabilities, enhancing the overall laundry experience.

Based on positive user reviews, it can be concluded that the majority of users were satisfied with the LG WKG101HWA Washing Machine, appreciating its spacious capacity, convenient controls, effective cleaning performance, modern design, and advanced features.

Negative User Reviews of the LG WKG101HWA Washing Machine

Some users expressed disappointment with the delivery and installation services provided by Best Buy, reporting delays, miscommunication, and difficulties in setting up the machine in specific locations.
A few users encountered issues with the washer, such as leaking doors, gas smells during operation, and condensation buildup, which affected their overall satisfaction with the product.
One user mentioned experiencing problems with the dryer’s functionality, specifically related to a faulty mainboard, resulting in multiple service calls and inconvenience.
A small number of users expressed dissatisfaction with the customer support and service they received when dealing with issues related to installation, repairs, or replacement.
Some users reported drainage problems with the washer, despite following recommended troubleshooting steps.

Based on negative user reviews, it can be concluded that a minority of users encountered issues with the LG WKG101HWA Washing Machine, particularly related to delivery and installation services, washer functionality, customer support, and drainage problems. However, it’s important to note that these negative experiences represent a small portion of overall user feedback.

It’s recommended to consider both positive and negative reviews when making a purchasing decision, as individual experiences may vary. Conducting thorough research and consulting with a trusted retailer can help ensure a satisfactory buying experience.

Overall, the LG WKG101HWA Washing Machine received predominantly positive feedback from users, indicating that the majority of customers were satisfied with its performance and features.

LG WKG101HWA Common Problems and Troubleshooting
LG WKGX201HBA Common Problems and Troubleshooting

LG WKG101HWA Washing Machine Manual

For detailed operating instructions and guidelines for the LG WKG101HWA Washing Machine, please visit the manufacturer’s official website. The manual can be found on the website, providing comprehensive information on how to use and maintain the washing machine properly.

Frequently Asked Questions

Q: Why is my LG WKG101HWA not starting?

A: If your LG WKG101HWA is not starting, first ensure that it is properly plugged into a functioning power outlet. Check the circuit breaker to ensure it has not tripped. Additionally, make sure the door is closed securely and that the water supply is connected and turned on. If the issue persists, refer to the troubleshooting section in the user manual or contact customer service for further assistance.
Q: Why is my LG WKG101HWA displaying error codes?

A: Error codes on the LG WKG101HWA indicate specific issues with the machine. Consult the user manual for a list of error codes and their corresponding meanings. Common error codes may indicate problems with water supply, drainage, or other issues that require attention. If you are unable to resolve the issue based on the provided information, contact customer service or a service center for professional assistance.
Q: How can I resolve excessive vibration and noise during the spin cycle?

A: Excessive vibration and noise during the spin cycle can occur if the machine is not properly leveled or if the load is unbalanced. Ensure that the machine is placed on a stable and level surface. Check that the load inside the drum is evenly distributed and not overloaded. Avoid washing single heavy items, such as rugs or comforters, on their own. If the problem persists, refer to the user manual for troubleshooting tips or contact customer service for further guidance.

Conclusion

When facing any problems or difficulties with your LG WKG101HWA Washing Machine, it is always recommended to consult the user manual first. The manual provides detailed instructions, troubleshooting tips, and important information specific to your model. If further assistance is needed, do not hesitate to reach out to customer service or a certified service center. They have the expertise to help diagnose and resolve any issues you may encounter with your LG WKG101HWA Washing Machine.