LG WKEX200HRA Common Problems and Troubleshooting
The LG WKEX200HRA is a full-size, fully featured washing machine with a unique design that combines a washer and dryer in a single unit. This innovative WashTower takes up less space compared to conventional stacked pairs, allowing you to have more room for other essentials in your laundry area. With LG’s Center Control panel positioned at the perfect height, accessing and controlling both the washer and dryer functions becomes incredibly convenient. In addition, the LG WKEX200HRA is equipped with advanced features and built-in intelligence that make laundry a breeze.
LG WKEX200HRA Overview
The LG WKEX200HRA is a high-efficiency smart front load washer and electric dryer WashTower with a total capacity of 4.5 cu. ft. for the washer and 7.4 cu. ft. for the dryer. This single unit design provides a full-size laundry solution while saving space. The centralized control panel offers easy access and intuitive control over the washing and drying functions.
Product Details
| Product Height | Product Width | Product Depth | High-Efficiency | Washer/Dryer Combo Type | Washer Load Type | App-Controlled | Color Finish |
|---|---|---|---|---|---|---|---|
| 74 3/8 inches | 27 inches | 30 3/8 inches | Yes | Stacked units | Front load | Yes | Red |
Features
- Ultra Large Capacity 4.5 cu.ft. Washer and 7.4 cu.ft. Dryer (WashTower)
- Single Unit WashTower Design¹
- Built-In Intelligence
- ThinQ Care
- Advanced washing and drying
- AAFA Certified LG Washer
- ThinQ Technology with ThinQ Care
- Tempered Glass Doors with Trim
- Direct Drive Motor 10-Year Limited Warranty
- ENERGY STAR Certified
- FlowSense Duct Clogging and Lint Filter Indicators
- NeveRust Stainless Steel Tub
- TubClean System
- TrueBalance Anti-Vibration System
- LoDecibel Quiet Operation
- Wrinkle Care Option
- SpeedWash Cycle
Causes of Common Problems with the LG WKEX200HRA
This section will address possible problems and solutions related to the LG WKEX200HRA washing machine.
1. Washer Not Draining Properly
Description: The washer fails to drain the water after a cycle, leaving clothes wet.
Cause: There could be a clog in the drain hose or a problem with the drain pump.
Troubleshooting:
- Check the drain hose for any kinks or blockages. Straighten or remove obstructions as necessary.
- Inspect the drain pump for debris or damage. Clean the pump filter and ensure it is securely attached.
- If the issue persists, it may require professional assistance to diagnose and repair the drain pump.
2. Dryer Not Heating
Description: The dryer runs, but it does not produce any heat to dry the clothes.
Cause: There might be a problem with the heating element or a faulty thermostat.
Troubleshooting:
- Check the power supply to ensure the dryer is receiving adequate voltage.
- Inspect the heating element for any signs of damage or breakage. If faulty, it may need to be replaced.
- Test the thermostat using a multimeter to determine if it is functioning properly. Replace if necessary.
- Make sure the dryer is not overloaded, as this can affect its heating performance.
3. Washer Leaking Water
Description: Water is leaking from the washer during operation or when not in use.
Cause: The leak could be due to a damaged door seal or a problem with the water inlet valve.
Troubleshooting:
- Inspect the door seal for any cracks, tears, or signs of wear. Replace the seal if it is damaged.
- Check the water inlet valve for any leaks or loose connections. Tighten connections or replace the valve if necessary.
- Ensure that the washer is level and not tilted, as this can cause water to leak from the unit.
4. Dryer Making Unusual Noises
Description: The dryer produces strange noises during operation, such as banging or squealing sounds.
Cause: The noise may be due to a worn drum roller or a faulty belt tensioner.
Troubleshooting:
- Inspect the drum rollers for wear or damage. Replace them if they appear worn out or if they are making noise.
- Check the belt tensioner for proper alignment and tension. Adjust or replace it if it is not functioning correctly.
- Clean the dryer drum and remove any objects that may be causing the noise.
5. Error Code Displayed on Control Panel
Description: An error code is shown on the control panel, indicating a specific problem.
Cause: The error code indicates a malfunction or issue with a particular component or function.
Troubleshooting:
- Refer to the user manual or online resources to identify the meaning of the error code displayed.
- Follow the suggested troubleshooting steps provided for the specific error code.
- If the issue persists or the error code is not listed, contact LG customer support or a qualified technician for assistance.
6. Washer Not Spinning Properly
Description: The washer fails to spin the clothes effectively, resulting in wet or excessively damp laundry.
Cause: The problem may be caused by a faulty motor, a worn-out drive belt, or an issue with the control board.
Troubleshooting:
- Check if the washer is properly balanced and level. Adjust the leveling feet if necessary.
- Inspect the drive belt for signs of wear or damage. Replace it if it appears worn out or broken.
- Reset the control board by unplugging the washer for a few minutes and then plugging it back in.
- If the issue persists, it is recommended to seek professional assistance for motor or control board repair.
7. Dryer Overheating
Description: The dryer becomes excessively hot, potentially leading to burnt clothes or a burning smell.
Cause: This issue may be caused by a malfunctioning thermostat, a blocked vent, or a clogged lint filter.
Troubleshooting:
- Check the lint filter and clean it if it is clogged. A clogged filter restricts airflow and can cause overheating.
- Inspect the vent hose and exterior vent for any obstructions. Clear any lint buildup or debris that may be blocking the airflow.
- Test the dryer thermostat using a multimeter to check if it is functioning correctly. Replace if necessary.
- Ensure that the dryer is not overloaded, as this can contribute to overheating. Remove some items if needed.
8. Washer Not Starting
Description: The washer does not start when the start button is pressed, or it does not respond to any commands.
Cause: This problem may be caused by a malfunctioning control panel, a faulty door switch, or an issue with the power supply.
Troubleshooting:
- Check if the washer is properly plugged into a functioning power outlet. Verify that the circuit breaker has not tripped.
- Inspect the door switch to ensure it is engaging properly when the door is closed. Replace it if it is defective.
- Reset the control panel by unplugging the washer and waiting for a few minutes before plugging it back in.
- If the issue persists, it is recommended to contact LG customer support or a professional technician for further assistance.
9. Dryer Not Drying Clothes Completely
Description: The dryer runs a full cycle but leaves clothes damp or not fully dried.
Cause: This issue may be caused by a clogged lint filter, a blocked vent, or a malfunctioning moisture sensor.
Troubleshooting:
- Clean the lint filter to ensure proper airflow. A clogged filter can impede drying performance.
- Inspect the vent hose and exterior vent for any blockages. Clear any lint buildup or obstructions that restrict airflow.
- Check if the moisture sensor is clean and functioning correctly. Clean the sensor with a soft cloth if necessary.
- Ensure that the dryer is not overloaded, as overcrowding can prevent proper airflow and drying efficiency.
10. Excessive Vibration during Operation
Description: The washer or dryer produces excessive vibration and movement during operation, potentially causing noise or instability.
Cause: This problem may be caused by an uneven floor, improper leveling, or an issue with the suspension springs or shock absorbers.
Troubleshooting:
- Ensure that the washer or dryer is placed on a stable and level floor. Adjust the leveling feet if needed.
- Check the suspension springs and shock absorbers for any signs of damage or wear. Replace them if necessary.
- If the problem persists, it is advisable to consult a professional technician to diagnose and address the issue.
11. Washer Not Dispensing Detergent
Description: The washer fails to dispense detergent or other laundry additives during the wash cycle.
Cause: This issue may be caused by a clogged detergent dispenser, a faulty dispenser mechanism, or a malfunctioning control board.
Troubleshooting:
- Check the detergent dispenser for any clogs or residue buildup. Clean it thoroughly and ensure it opens and closes properly.
- Inspect the dispenser mechanism to ensure it is functioning correctly. Replace it if it is not dispensing detergent as intended.
- Reset the control board by unplugging the washer for a few minutes and then plugging it back in.
- If the problem persists, it is recommended to contact LG customer support or a professional technician for further assistance.
12. Dryer Not Turning On
Description: The dryer does not turn on when the power button is pressed, and there are no indications of power.
Cause: This issue may be caused by a tripped circuit breaker, a faulty power cord, or a malfunctioning control panel.
Troubleshooting:
- Check if the dryer is properly plugged into a functioning power outlet. Verify that the circuit breaker has not tripped.
- Inspect the power cord for any signs of damage. Replace the cord if it is frayed, broken, or not making a secure connection.
- Reset the control panel by unplugging the dryer and waiting for a few minutes before plugging it back in.
- If the problem persists, it is recommended to contact LG customer support or a professional technician for further assistance.
13. Washer Not Filling with Water
Description: The washer does not fill with water or takes an unusually long time to fill.
Cause: This issue may be caused by a faulty water inlet valve, a clogged water supply hose, or an issue with the water pressure.
Troubleshooting:
- Check the water supply hose for any kinks or blockages. Straighten or clean the hose as necessary.
- Inspect the water inlet valve for any leaks or malfunctions. Replace it if it is not allowing water to flow properly.
- Ensure that the water pressure in your home is adequate for the washer. Consult a plumber if needed.
14. Dryer Not Shutting Off
Description: The dryer continues to run even after the cycle is complete or does not respond to the “Off” command.
Cause: This issue may be caused by a faulty timer, a malfunctioning control board, or a problem with the door switch.
Troubleshooting:
- Check if the timer is functioning correctly. If it is stuck or not advancing, it may need to be replaced.
- Reset the control board by unplugging the dryer for a few minutes and then plugging it back in.
- Inspect the door switch to ensure it is engaging properly when the door is closed. Replace it if it is defective.
- If the problem persists, it is recommended to contact LG customer support or a professional technician for further assistance.
15. Unpleasant Odor from Washer or Dryer
Description: The washer or dryer emits a foul odor, which can transfer to the laundry.
Cause: This issue may be caused by mold or mildew growth, a dirty drum, or a buildup of lint or debris.
Troubleshooting:
- Run a cleaning cycle using hot water, detergent, and a washing machine cleaner to eliminate any mold or mildew.
- Thoroughly clean the drum, gaskets, and door seals with a mixture of water and vinegar or a mild cleaning solution.
- Regularly clean the lint filter and remove any lint or debris that may have accumulated.
- Leave the washer or dryer door open between uses to allow for proper ventilation and prevent the growth of odor-causing bacteria.
16. Washer Displaying Error Code “UE”
Description: The washer displays the “UE” error code, indicating an unbalanced load.
Cause: This issue may be caused by an unevenly distributed load, a problem with the suspension system, or an issue with the load sensor.
Troubleshooting:
- Pause the cycle and redistribute the clothes evenly inside the drum. Make sure the load is balanced.
- Inspect the suspension system, including springs and shock absorbers, for any signs of damage or wear. Replace if necessary.
- Clean the load sensor and ensure it is functioning properly. Follow the user manual for instructions on sensor maintenance.
- If the problem persists, it is recommended to contact LG customer support or a professional technician for further assistance.
17. Dryer Not Tumbling
Description: The dryer drum does not rotate or tumble when the cycle is running.
Cause: This issue may be caused by a broken drive belt, a faulty motor, or a malfunctioning start switch.
Troubleshooting:
- Check the drive belt for signs of wear, damage, or detachment. Replace it if necessary.
- Inspect the motor to ensure it is functioning correctly. If the motor is defective, it may need to be replaced.
- Test the start switch with a multimeter to verify if it is working properly. Replace if it is faulty.
- If the problem persists, it is advisable to consult a professional technician for further diagnosis and repair.
18. Washer Producing Excessive Noise
Description: The washer generates loud or unusual noises during operation, such as banging, grinding, or squeaking sounds.
Cause: This issue may be caused by loose components, worn-out bearings, or a malfunctioning motor.
Troubleshooting:
- Tighten any loose bolts or connections on the washer. Check for loose items inside the drum and remove them.
- Inspect the bearings for signs of wear or damage. If they are worn out, they may need to be replaced.
- Check the motor for any issues, such as loose parts or a malfunction. Professional assistance may be required for motor repairs.
- If the problem persists, it is recommended to contact LG customer support or a professional technician for further assistance.
19. Dryer Not Shutting the Door Properly
Description: The dryer door does not close or latch securely, resulting in difficulty starting the cycle or maintaining proper operation.
Cause: This issue may be caused by a faulty door latch or catch, misalignment of the door, or damage to the door hinges.
Troubleshooting:
- Inspect the door latch and catch for any damage or misalignment. Adjust or replace them if necessary.
- Check the door hinges for any signs of damage or wear. Lubricate or replace them if needed.
- Ensure that the door is properly aligned with the dryer opening. Adjust the door position if required.
- If the problem persists, it is advisable to consult a professional technician for further diagnosis and repair.
20. Washer Not Dispensing Fabric Softener
Description: The washer fails to dispense fabric softener during the rinse cycle.
Cause: This issue may be caused by a clogged fabric softener dispenser, a malfunctioning solenoid valve, or a problem with the water pressure.
Troubleshooting:
- Check the fabric softener dispenser for any clogs or residue buildup. Clean it thoroughly and ensure it opens and closes properly.
- Inspect the solenoid valve that controls the fabric softener dispenser. Test it with a multimeter to determine if it is functioning correctly. Replace if necessary.
- Ensure that the water pressure in your home is sufficient for the fabric softener dispenser to operate properly. Consult a plumber if needed.
21. Washer Not Agitating
Description: The washer drum does not agitate or move during the wash cycle.
Cause: This issue may be caused by a faulty drive belt, a malfunctioning motor, or a problem with the agitator itself.
Troubleshooting:
- Inspect the drive belt for signs of wear or damage. Replace it if necessary.
- Check the motor to ensure it is functioning correctly. If the motor is defective, it may need to be replaced.
- Examine the agitator for any obstructions or damage. Clean or replace the agitator as needed.
- If the problem persists, it is advisable to consult a professional technician for further diagnosis and repair.
22. Dryer Not Cooling Down
Description: The dryer continues to emit hot air even after the cycle is complete, and the drum remains hot to the touch.
Cause: This issue may be caused by a faulty thermostat, a blocked vent, or a malfunctioning cooling fan.
Troubleshooting:
- Check the thermostat to ensure it is functioning correctly. Replace it if it is not maintaining the proper temperature.
- Inspect the vent hose and exterior vent for any blockages. Clear any lint buildup or obstructions that restrict airflow.
- Verify if the cooling fan is operating properly. If it is not functioning, it may need to be repaired or replaced.
- If the problem persists, it is recommended to contact LG customer support or a professional technician for further assistance.
23. Washer Displaying Error Code “OE”
Description: The washer displays the “OE” error code, indicating a drainage problem.
Cause: This issue may be caused by a clogged drain filter, a kinked drain hose, or a malfunctioning drain pump.
Troubleshooting:
- Inspect the drain filter for any blockages or debris. Clean it thoroughly and ensure it is properly secured.
- Check the drain hose for any kinks or obstructions. Straighten or remove any blockages as needed.
- Test the drain pump to verify if it is working correctly. Replace it if it is not draining the water properly.
- If the problem persists, it is advisable to consult a professional technician for further diagnosis and repair.
24. Dryer Not Turning Off at the End of the Cycle
Description: The dryer continues to run indefinitely even after the cycle is complete.
Cause: This issue may be caused by a faulty timer, a malfunctioning control board, or a problem with the moisture sensor.
Troubleshooting:
- Check the timer to ensure it is functioning correctly. If it is stuck or not advancing, it may need to be replaced.
- Reset the control board by unplugging the dryer for a few minutes and then plugging it back in.
- Inspect the moisture sensor to verify if it is clean and working properly. Clean the sensor with a soft cloth if necessary.
- If the problem persists, it is recommended to contact LG customer support or a professional technician for further assistance.
25. Washer Displaying Error Code “LE”
Description: The washer displays the “LE” error code, indicating a motor or control board problem.
Cause: This issue may be caused by a malfunctioning motor, a faulty control board, or a problem with the wiring.
Troubleshooting:
- Reset the washer by unplugging it for a few minutes and then plugging it back in. This may clear the error code.
- Inspect the motor to ensure it is functioning correctly. If the motor is defective, it may need to be replaced.
- Check the control board for any signs of damage or malfunction. Replace it if necessary.
- If the problem persists, it is advisable to consult a professional technician for further diagnosis and repair.
LG WKEX200HRA Washing Machine User Reviews
Positive Reviews from LG WKEX200HRA Washing Machine Users
While analyzing user reviews of the LG WKEX200HRA Washing Machine available on Walmart.com, we found that many users expressed satisfaction with various aspects of the appliance. Here are some positive experiences associated with the LG WKEX200HRA model:
- Some users were satisfied with the energy efficiency of the washer and dryer, appreciating its modern features and environmental consciousness.
- Several users mentioned that the washer effectively cleaned their laundry and left fabrics feeling softer without the need for additional fabric softeners.
- Users appreciated the stackable design of the washer and dryer, which worked well for smaller laundry spaces.
- Positive comments were made about the intuitive controls and ease of operation of the appliance.
- Many users praised the washer’s agitating capabilities, stating that it thoroughly cleaned their clothes and provided excellent results.
Based on the positive feedback from users, it can be concluded that the LG WKEX200HRA Washing Machine generally received favorable reviews for its energy efficiency, cleaning performance, stackable design, user-friendly controls, and agitating capabilities.
Negative User Reviews of the LG WKEX200HRA Washing Machine
While the majority of users were satisfied with the LG WKEX200HRA Washing Machine, some users reported negative experiences. Here are some problems associated with the appliance as expressed by users:
- Some users complained that the washer did not fully drain after a wash, leaving a small amount of water in the drum and causing their clothes to be excessively wet.
- A few users mentioned issues with the connectivity of the smart features, stating that the machine failed to connect to their Wi-Fi network unless it was in close proximity to the router.
- Several users experienced difficulties with the dryer, such as clothes not drying completely unless set to a high temperature, and water puddles forming during small loads.
- Delivery and installation issues were reported by a few users, including delays, incorrect installations, and lack of response from customer service.
- One user mentioned that the dryer cord was too short, causing inconvenience during installation.
Based on the negative feedback from users, it can be noted that there were some issues with drainage, smart connectivity, dryer performance, delivery, and installation. However, it is important to consider that these negative experiences represent a minority of users.
Note: All information about user reviews is taken from the site walmart.com.
Individual reviews may vary, and it is recommended to consider a range of user experiences before making a purchasing decision.
Overall, the majority of users expressed satisfaction with the LG WKEX200HRA Washing Machine, praising its energy efficiency, cleaning performance, stackable design, and user-friendly controls. However, some users reported issues related to drainage, smart connectivity, dryer performance, and delivery/installation.
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LG WKEX200HRA Washing Machine Manual
To access the operating instructions for the LG WKEX200HRA Washing Machine, please visit the manufacturer’s website. The manual provides detailed information on the usage, care, and maintenance of the appliance, including important safety instructions and troubleshooting tips.
Frequently Asked Questions
- Q: Why is my LG WKEX200HRA washer not draining properly?
A: If you are experiencing drainage issues with your LG WKEX200HRA washer, there could be a clog in the drain hose or filter. Check the drain hose for any obstructions and ensure that it is properly connected. Additionally, clean the drain filter to remove any debris that might be causing the blockage.
- Q: How can I resolve the connectivity issues with the smart features of my LG WKEX200HRA washer?
A: If you are having trouble connecting your LG WKEX200HRA washer to your Wi-Fi network, make sure that the washer is within range of the router. Ensure that the Wi-Fi network is functioning properly and that the washer is using the correct network credentials. You may also try resetting the washer’s network settings and re-establishing the connection.
- Q: Why is my LG WKEX200HRA dryer not drying clothes effectively?
A: If your LG WKEX200HRA dryer is not drying clothes properly, check if the lint filter is clean and free from lint buildup. Clogged lint filters can restrict airflow and reduce drying performance. Additionally, ensure that the dryer vent is clear and not blocked, as proper ventilation is crucial for efficient drying.
Conclusion
When encountering any issues with your LG WKEX200HRA Washing Machine, it is always recommended to refer to the user manual provided by the manufacturer. The manual offers detailed instructions on troubleshooting specific problems and provides guidance on maintaining and using the appliance correctly. If further assistance is needed, contacting the customer service or service center for LG WKEX200HRA is advisable. Their knowledgeable support team can provide additional troubleshooting steps and help resolve any issues you may encounter.
