LG WT7155CW Common Problems and Troubleshooting

Welcome to the troubleshooting guide for the LG WT7155CW washing machine. In this article, we will address common problems that you may encounter with this specific model. By following the solutions provided, you can easily resolve these issues and ensure smooth operation of your LG WT7155CW.

LG WT7155CW Overview

The LG WT7155CW is a top load agitator washer designed to provide you with a thorough clean while being gentle on your clothes. With its innovative 4-way agitator and TurboDrum technology, this washing machine maximizes the wash action, delivering excellent results. The streamlined control panel, silver knob, and lid accents add a touch of style to your laundry room.

Product Details and Features

Product Details

Features

Product Height: 44 1/2 inches Product Width: 27 inches Product Depth: 28 7/16 inches Height With Door Open: 57 1/5 inches Capacity: 4.8 cubic feet High-Efficiency: Yes Steam Function: No Washing Mechanism: Agitator Agitator Type: Quad-action Washer Load Type: Top load Matching Dryer Model Number: DLE7150W, DLG7151W App-Controlled: No Color Finish: White

4.8 cu. ft. Mega Capacity: Fit more in a single load for time savings Maximize your wash motions: Specially designed fins create a unique 4-way wash action TurboDrum Technology: Powerful water flow for enhanced but gentler clean 6Motion Technology: Uses up to 6 different wash motions for cleaner clothes Deep Fill: Add extra water to any cycle with the touch of a button ColdWash Technology: Cleaning all types of clothes with energy savings NeveRust Stainless Steel Tub: Durable surface that avoids snags and keeps the washer looking new Direct Drive Motor 10-Year Limited Warranty: Durable performance and peace of mind ENERGY STAR certified: Uses less water and energy for savings SlamProof Glass Lid: Convenient and auto-closing lid True Balance Anti-Vibration System: Quiet operation for balanced loads TubClean System: Thoroughly cleans and dries the tub SpeedWash Cycle: Refreshes lightly soiled loads in just 15 minutes Requires fill hose (not included) for standard hook-up upon delivery ¹SmartDiagnosis: Supplementary problem identification

Causes of Common Problems with the LG WT7155CW

In the following subsections, we will address the possible problems and solutions related to the LG WT7155CW washing machine. By understanding these causes, you will be able to troubleshoot and resolve any issues you may encounter.

1. Washer Not Starting

Description: The LG WT7155CW washing machine does not start when you press the power button.

Cause: There can be several reasons why the washer is not starting, such as a power issue, door not properly closed, or control panel malfunction.

Troubleshooting:

1. Ensure that the power cord is properly plugged into a functioning power outlet.
2. Check if the door is securely closed. If not, firmly close the door until you hear a click.
3. Verify if the control panel is responding. If the panel is unresponsive, try resetting the washer by unplugging it for a few minutes and then plugging it back in.
4. If the problem persists, consult the user manual for further troubleshooting options or contact LG customer support.

2. Washer Not Draining

Description: The LG WT7155CW washing machine is not draining water properly after the wash cycle.

Cause: A clogged drain hose or pump, or an issue with the drain filter can prevent proper drainage.

Troubleshooting:

1. Check the drain hose for any obstructions or kinks. Straighten the hose if necessary.
2. Inspect the drain pump for clogs. Remove any debris or foreign objects that may be blocking the pump.
3. Clean the drain filter located at the bottom front of the washer. Twist the filter counterclockwise to remove it, then clean it thoroughly before reattaching.
4. If the problem persists, there may be a larger issue with the drain pump or other components. Contact LG customer support for further assistance.

3. Excessive Noise during Spin Cycle

Description: The LG WT7155CW washing machine produces loud or unusual noises when in the spin cycle.

Cause: A number of factors can contribute to excessive noise during the spin cycle, such as unbalanced loads, loose parts, or an issue with the suspension system.

Troubleshooting:

1. Ensure that the washer is loaded with a balanced load of laundry. Overloading or underloading the machine can cause excessive noise.
2. Check for any loose parts, such as coins or buttons, that may be causing the noise. Remove any obstructions.
3. Inspect the suspension system for signs of damage or wear. If necessary, tighten or replace any faulty suspension components.
4. If the noise persists, it may indicate a more significant issue. Contact LG customer support for further assistance.

4. Water Leaking from the Washer

Description: The LG WT7155CW washing machine is leaking water during the wash or spin cycle.

Cause: Leaks can occur due to a damaged or improperly installed hose, loose connections, or a malfunctioning water inlet valve.

Troubleshooting:

1. Inspect the inlet hoses for any signs of damage or cracks. Replace the hose if necessary.
2. Ensure that the hose connections are tight and secure. Check for any leaks around the connections and tighten them if needed.
3. Examine the water inlet valve for any leaks or malfunctions. If the valve is defective, it may need to be replaced.
4. If the issue persists, it is advisable to contact LG customer support for further assistance or schedule a service visit.

5. Error Code Displayed on Control Panel

Description: The control panel of the LG WT7155CW washing machine displays an error code.

Cause: Error codes indicate specific issues or malfunctions in the washer, such as an unbalanced load, drain problem, or sensor failure.

Troubleshooting:

1. Refer to the user manual or the manufacturer’s website for a list of error codes and their corresponding meanings.
2. Identify the specific error code displayed on the control panel and follow the suggested troubleshooting steps provided in the manual.
3. If the troubleshooting steps do not resolve the issue, note down the error code and contact LG customer support for further assistance.

6. Foul Odor from the Washer

Description: There is a persistent foul odor coming from the LG WT7155CW washing machine.

Cause: The presence of mold, mildew, or bacteria in the washer’s drum or other components can lead to unpleasant odors.

Troubleshooting:

1. Run a hot water cycle with bleach or a specialized washer cleaner to eliminate any mold or mildew buildup.
2. Regularly clean the drum and gasket of the washer to remove any residue or debris that may contribute to the odor.
3. Leave the washer door open after each use to allow for air circulation and drying.
4. Consider using a deodorizing agent specifically designed for washing machines to keep the interior smelling fresh.

7. Excessive Vibration during Spin Cycle

Description: The LG WT7155CW washing machine vibrates excessively during the spin cycle, causing the machine to move or shake.

Cause: Unbalanced loads, uneven flooring, or incorrect leveling of the washer can result in excessive vibration.

Troubleshooting:

1. Ensure that the washer is placed on a sturdy and level surface. Adjust the leveling feet if necessary.
2. Make sure the load inside the washer is distributed evenly. Rearrange the laundry to achieve a balanced load.
3. Check if the floor beneath the washer is even and stable. If not, consider placing a vibration-dampening pad under the washer.
4. If the problem persists, it may be necessary to reduce the load size or contact LG customer support for further assistance.

8. Inaccurate Water Temperature

Description: The LG WT7155CW washing machine fails to maintain the selected water temperature during a wash cycle.

Cause: A malfunctioning temperature sensor, water inlet valve, or control board can cause inaccurate water temperature readings.

Troubleshooting:

1. Ensure that the hot and cold water supply hoses are connected correctly to the corresponding water inlet valves.
2. Check if the water inlet valve screens are clean and not blocked by debris. Clean or replace the valve if necessary.
3. If the issue persists, there may be a problem with the temperature sensor or control board. Contact LG customer support for further assistance.

9. Excessive Suds during Wash Cycle

Description: The LG WT7155CW washing machine produces an excess of suds during a wash cycle, leading to poor cleaning performance.

Cause: Using too much detergent, using the wrong type of detergent, or water hardness can result in excessive suds formation.

Troubleshooting:

1. Follow the detergent manufacturer’s guidelines for the recommended amount of detergent to use for your specific load size.
2. Consider using high-efficiency (HE) detergent designed for use in modern washing machines.
3. If your water is hard, use a water softener or adjust the detergent amount accordingly to prevent excessive sudsing.
4. Run an additional rinse cycle to help remove any remaining suds from the laundry.

10. Unresponsive Control Panel

Description: The control panel of the LG WT7155CW washing machine does not respond when buttons are pressed.

Cause: Electrical or software issues can cause the control panel to become unresponsive.

Troubleshooting:

1. Check if the washer is properly plugged into a functioning power outlet.
2. Try resetting the washer by unplugging it for a few minutes and then plugging it back in.
3. If the control panel remains unresponsive, there may be a more significant electrical or software problem. Contact LG customer support for further assistance.

11. Long Cycle Times

Description: The LG WT7155CW washing machine takes an unusually long time to complete a wash cycle.

Cause: Several factors can contribute to extended cycle times, such as an unbalanced load, water pressure issues, or a malfunctioning timer.

Troubleshooting:

1. Ensure that the load inside the washer is balanced and evenly distributed. Rearrange the laundry if needed.
2. Check if the water supply pressure is sufficient. Insufficient water pressure can prolong cycle times.
3. Inspect the timer or control board for any malfunctions. If necessary, contact LG customer support for further assistance.
4. Consider selecting a different wash cycle or adjusting any available options to potentially shorten the cycle time.

12. Spin Cycle Not Working

Description: The LG WT7155CW washing machine does not engage in the spin cycle, leaving clothes wet and not properly wrung out.

Cause: An unbalanced load, a faulty lid switch, or an issue with the motor or belt can prevent the spin cycle from functioning correctly.

Troubleshooting:

1. Ensure that the load inside the washer is distributed evenly. Overloading or underloading can affect the spin cycle.
2. Check if the lid or door is closing properly and engaging the lid switch. Replace the switch if it is defective.
3. Inspect the motor and belt for any signs of damage or wear. If necessary, consult the user manual for instructions on replacing these components.
4. If the problem persists, contact LG customer support for further assistance or schedule a service visit.

13. Display Error Codes

Description: The control panel of the LG WT7155CW washing machine displays error codes during operation.

Cause: Error codes indicate specific issues or malfunctions in the washer, such as sensor failures, communication errors, or electrical problems.

Troubleshooting:

1. Refer to the user manual or the manufacturer’s website for a list of error codes and their corresponding meanings.
2. Identify the specific error code displayed on the control panel and follow the recommended troubleshooting steps provided in the manual.
3. If the troubleshooting steps do not resolve the issue, note down the error code and contact LG customer support for further assistance.

14. Agitator Not Moving

Description: The agitator of the LG WT7155CW washing machine does not move during the wash cycle.

Cause: A broken or malfunctioning agitator motor, a faulty drive belt, or a problem with the control board can result in the agitator not moving.

Troubleshooting:

1. Check if the washer is properly plugged into a functioning power outlet.
2. Inspect the drive belt for any signs of damage or wear. Replace the belt if necessary.
3. If the agitator motor is not functioning, it may need to be replaced. Contact LG customer support or a qualified technician for assistance.
4. If the problem persists, there may be an issue with the control board. Professional diagnosis and repair might be required.

15. Unbalanced Load Error

Description: The LG WT7155CW washing machine displays an unbalanced load error during the wash cycle.

Cause: An unbalanced load of laundry can trigger the error as the washer attempts to redistribute the weight for stable operation.

Troubleshooting:

1. Pause the cycle and redistribute the load by rearranging the laundry items inside the washer.
2. Ensure that the load is balanced and evenly distributed. Remove any heavy or bulky items that may be causing the imbalance.
3. Restart the wash cycle and monitor to see if the error reoccurs. If the error persists, adjust the load further and try again.
4. If the problem continues, it may be necessary to reduce the load size or contact LG customer support for further assistance.

16. Excessive Wrinkling of Clothes

Description: The LG WT7155CW washing machine causes excessive wrinkling of clothes during the wash cycle.

Cause: Several factors can contribute to excessive wrinkling, such as overloading the washer, using the wrong wash cycle, or not promptly removing clothes after the cycle finishes.

Troubleshooting:

1. Avoid overloading the washer and ensure that there is enough space for the clothes to move freely during the wash cycle.
2. Select the appropriate wash cycle for the fabric type and garment care instructions. Delicate items may require a gentler cycle to minimize wrinkling.
3. Immediately remove the clothes from the washer after the cycle completes and shake them out before transferring them to the dryer or hanging them to dry.
4. If necessary, use a fabric softener or wrinkle release spray to help reduce wrinkles during the drying process.

17. Unusual Odors during Operation

Description: The LG WT7155CW washing machine emits unusual odors while in operation.

Cause: Accumulated detergent residue, mold, or mildew growth, or infrequent cleaning of the washer can lead to unpleasant odors.

Troubleshooting:

1. Run a maintenance cycle with a specialized washer cleaner to remove any built-up detergent residue and eliminate odors.
2. Regularly clean the drum, gasket, and detergent dispenser of the washer to prevent the growth of mold or mildew.
3. Leave the washer door open between cycles to allow for proper ventilation and drying, reducing the chances of odor development.
4. Consider using odor-fighting additives, such as vinegar or baking soda, during the cleaning process to help eliminate unpleasant smells.

18. Inconsistent Water Levels

Description: The LG WT7155CW washing machine exhibits inconsistent water levels during the wash cycle.

Cause: Issues with the water inlet valve, water pressure, or control board can lead to inconsistent water levels.

Troubleshooting:

1. Check if the water inlet valve screens are clean and free from any obstructions. Clean or replace the valve if necessary.
2. Ensure that the water pressure in your home meets the requirements specified in the washer’s user manual.
3. Inspect the control board for any signs of damage or malfunction. If necessary, contact LG customer support for further assistance.
4. If the problem persists, consider scheduling a service visit to diagnose and address the issue.

19. Drum Not Spinning Properly

Description: The drum of the LG WT7155CW washing machine is not spinning properly during the wash cycle.

Cause: A broken drive belt, a malfunctioning motor, or an issue with the control board can prevent the drum from spinning correctly.

Troubleshooting:

1. Check the drive belt for any signs of damage or wear. Replace the belt if necessary.
2. Inspect the motor for any faults or abnormalities. If the motor is not functioning, it may need to be replaced.
3. Examine the control board for any visible issues or loose connections. Professional diagnosis and repair might be required if the control board is faulty.
4. If troubleshooting steps do not resolve the problem, contact LG customer support or a qualified technician for assistance.

20. Excessive Water Usage

Description: The LG WT7155CW washing machine consumes an excessive amount of water during the wash cycle.

Cause: Several factors can contribute to excessive water usage, such as incorrect water level settings, water inlet valve issues, or a malfunctioning water level sensor.

Troubleshooting:

1. Ensure that the water level settings are appropriate for the load size and fabric type. Avoid using higher water levels than necessary.
2. Check the water inlet valve screens for any blockages or debris. Clean or replace the valve if needed.
3. Inspect the water level sensor for any malfunctions or damage. If necessary, consult the user manual for instructions on replacing the sensor.
4. If the problem persists, contact LG customer support for further assistance or consult a qualified technician.

21. Excessive Detergent Residue

Description: The LG WT7155CW washing machine leaves behind excessive detergent residue on clothes after the wash cycle.

Cause: Using too much detergent, using the wrong type of detergent, or inadequate rinsing can lead to detergent buildup on clothes.

Troubleshooting:

1. Follow the detergent manufacturer’s guidelines for the recommended amount of detergent to use based on your load size and water hardness.
2. Consider using high-efficiency (HE) detergent specifically designed for modern washing machines.
3. Ensure that the washer completes a full rinse cycle to remove as much detergent residue as possible.
4. Run an additional rinse cycle if needed to further reduce the presence of detergent on clothes.

22. Unresponsive Door or Lid

Description: The door or lid of the LG WT7155CW washing machine is unresponsive or does not lock properly.

Cause: A faulty door latch or sensor, an issue with the control board, or an obstruction preventing proper closure can result in an unresponsive door or lid.

Troubleshooting:

1. Inspect the door or lid for any obstructions that may be hindering proper closure. Clear away any debris.
2. Check if the door latch or sensor is damaged or malfunctioning. Replace the faulty component if necessary.
3. Examine the control board for any visible issues or loose connections. Professional diagnosis and repair might be required if the control board is faulty.
4. If troubleshooting steps do not resolve the problem, contact LG customer support or a qualified technician for assistance.

23. Uneven Cleaning Results

Description: The LG WT7155CW washing machine provides inconsistent cleaning results, with some clothes appearing less clean than others.

Cause: Uneven distribution of laundry, overloading, incorrect wash cycle selection, or water pressure issues can contribute to inconsistent cleaning results.

Troubleshooting:

1. Ensure that the load inside the washer is balanced and evenly distributed. Rearrange the laundry if needed.
2. Avoid overloading the washer, as it can impact the machine’s ability to clean clothes thoroughly.
3. Select the appropriate wash cycle for the fabric type and soiling level of the garments. Adjusting the wash cycle settings can improve cleaning performance.
4. Check if the water pressure in your home meets the requirements specified in the washer’s user manual. Inadequate water pressure can affect cleaning results.

24. Excessive Foam during Wash Cycle

Description: The LG WT7155CW washing machine produces excessive foam during the wash cycle, leading to poor rinsing and potential issues.

Cause: Using the wrong type of detergent, using too much detergent, or having soft water can result in excessive foam formation.

Troubleshooting:

1. Use high-efficiency (HE) detergent specifically designed for modern washing machines to minimize foam formation.
2. Follow the detergent manufacturer’s guidelines for the recommended amount of detergent based on your load size and water hardness.
3. If you have soft water, reduce the detergent amount to prevent excessive foam. Experiment with smaller detergent quantities until the foam is minimized.
4. Run an additional rinse cycle if needed to remove excess foam and ensure proper rinsing of clothes.

25. Unusual Sounds during Operation

Description: The LG WT7155CW washing machine produces unusual sounds, such as grinding, squeaking, or banging noises, during operation.

Cause: Loose parts, worn-out components, or foreign objects caught in the drum or agitator can cause unusual sounds during the wash cycle.

Troubleshooting:

1. Inspect the drum and agitator for any foreign objects, such as coins or buttons, that may be causing the noise. Remove any obstructions.
2. Tighten any loose parts, such as screws or bolts, that may be contributing to the unusual sounds.
3. If the problem persists, there may be worn-out components that require replacement. Contact LG customer support or a qualified technician for further assistance.

LG WT7155CW Washing Machine User Reviews

When considering purchasing a new washing machine, it’s valuable to gather insights from users who have already experienced the product. Here, we present a compilation of positive and negative reviews from LG WT7155CW Washing Machine users available on Walmart.com. These reviews provide valuable feedback on the performance and features of the LG WT7155CW model.

Positive Reviews from LG WT7155CW Washing Machine Users

Based on the reviews, some users were satisfied with the following parameters associated with their positive experiences:

1. Quiet Operation: Users appreciated the low noise level of the LG WT7155CW washing machine, making it ideal for laundry rooms located near living spaces.
2. Capacity: Many users praised the large drum capacity of the washer, which easily accommodated bulky items such as king-size comforters.
3. Cleaning Quality: Several reviewers mentioned that the LG WT7155CW delivered excellent cleaning performance, ensuring their clothes were thoroughly cleaned.
4. Customizable Cycle Options: Users liked the various wash cycle options available, allowing them to tailor the settings to their specific needs and fabric types.
5. Style and Design: Some reviewers appreciated the modern design and aesthetic appeal of the LG WT7155CW washing machine.

Overall, the positive feedback from users indicates that the LG WT7155CW has been able to meet their expectations in terms of performance, convenience, and cleaning results.

Negative User Reviews of the LG WT7155CW Washing Machine

On the other hand, there were users who expressed dissatisfaction with specific aspects of the LG WT7155CW Washing Machine. Based on negative reviews, some users were not satisfied with the following problems:

1. Water Fill: A few users mentioned that the washer did not fill with enough water, particularly due to its high-efficiency design, which affected the effectiveness of the cleaning process.
2. Performance Issues: Some users reported experiencing error codes and issues with the washer’s performance, such as the machine repeatedly filling and draining without properly spinning the load.
3. Cleaning Results: A few reviewers expressed disappointment with the cleaning performance, stating that clothes did not come out as clean as expected, requiring additional washing cycles.
4. Balance and Spin Problems: Several users encountered difficulties with load balance and spinning, resulting in off-balance loads and items not being properly rinsed.
5. Long Cycle Duration: A couple of users mentioned longer-than-expected cycle times, which could be inconvenient for those seeking quicker washing results.

These negative experiences highlight areas where the LG WT7155CW Washing Machine may not have met certain users’ expectations or experienced performance issues.

Please note that all the information about user reviews is sourced from Walmart.com.

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LG WT7155CW Washing Machine Manual

To access the operating instructions for the LG WT7155CW Washing Machine, please visit the manufacturer’s website. The manual contains detailed information on installation, operation, and maintenance of the washer. It is recommended to refer to the manual for any specific questions or concerns related to the LG WT7155CW model.

Frequently Asked Questions

Q: Why is my LG WT7155CW washer not starting?

A: If your LG WT7155CW washer is not starting, ensure that it is properly plugged into a working power outlet. Check if the power cord is damaged or if the circuit breaker has tripped. Also, make sure the lid or door is closed securely, as some models have safety mechanisms that prevent operation if not closed properly.

Q: Why is the water not draining from my LG WT7155CW washer?

A: If the water is not draining from your LG WT7155CW washer, first check if the drain hose is properly connected and not clogged. Ensure that the hose is not kinked or obstructed in any way. Additionally, check if the drain pump is functioning correctly by listening for any unusual noises or vibrations. If the issue persists, it is recommended to consult the manual or contact customer service for further assistance.

Q: How can I resolve excessive vibration during the spin cycle?

A: Excessive vibration during the spin cycle can be caused by an unbalanced load or uneven floor surface. Ensure that the washer is on a level surface and adjust the leveling feet if necessary. Distribute the laundry evenly in the drum to prevent imbalance. You can also try reducing the spin speed or using the “Reduced Vibration” setting if available. If the problem persists, contact customer service for further guidance.

Conclusion

When experiencing any issues with your LG WT7155CW washing machine, it is recommended to consult the user manual provided by the manufacturer. The manual contains detailed troubleshooting steps and solutions for common problems. Additionally, if further assistance is required, contacting customer service or a service center is advised. They can provide expert guidance and support to help resolve any issues with your LG WT7155CW washing machine.