LG WM3470CM Common Problems and Troubleshooting

Welcome to the article about common problems and troubleshooting for the LG WM3470CM washing machine. In this article, we will address possible issues that you may encounter with this specific model of the washing machine and provide solutions to resolve them.

LG WM3470CM Overview

The LG WM3470CM washing machine is a high-quality appliance that offers a range of features to make your laundry experience efficient and effective. It has a 5.0 cu. ft. mega capacity, allowing you to fit large loads and save time. The 6motion technology uses multiple wash motions to ensure thorough cleaning while being gentle on clothes. Additionally, the ColdWash technology enables you to achieve warm water performance with cold water savings.

Product Details	Features
5.0 cu. ft. Mega Capacity	Say never again to never-ending piles of laundry—this mega capacity washer fits more clothes in every load and helps you power through laundry day in less time.
6Motion Technology	Based on the cycle you select, LG 6Motion technology uses up to 6 different wash motions, each designed to get clothes cleaner and help them last longer.
ThinQ Care	Keep your appliances running smoothly with ThinQ Care, now in the ThinQ app. Get notifications about usage, maintenance, plus early diagnosis right on your phone.
ColdWash Technology	Saving energy doesn’t have to mean compromising on cleaning with the ColdWash option. Powered by the LG Direct Drive Motor and 6 motion technology, it’s ideal for cleaning all types of clothes—even those you normally wash in warm water.
Direct Drive Motor 10-Year Limited Warranty	Backed by a 10-year limited warranty, the LG Direct Drive Motor delivers peace of mind with every load. Fewer moving parts means less noise and vibration, greater stability and durable performance you can depend on for years to come.
ENERGY STAR Certified	This LG high efficiency washer uses far less water and energy than a conventional washer for savings that add up with each load.
SideKick Pedestal Washer Compatible	Add the one-of-a-kind LG SideKick pedestal washer and wash small loads that just can’t wait in the compact washer below while you do a big load up top.
Closet Depth	LG closet-depth washers and dryers are worth showing off, but when space dictates otherwise it’s good to know they’ll easily fit in almost any closet with plenty of room to close the closet door.
NeveRust Stainless Steel Tub	Unlike tubs made from porcelain or plastic, the LG NeveRust Stainless Steel Tub avoids the chips and nicks that can snag fabrics and ruin clothing.
True Balance Anti-Vibration System and LoDecibel Quiet Operation	Run the washer whenever you want; LG’s True Balance Anti-Vibration and LoDecibel systems are designed for quiet operation to keep even big loads balanced to reduce noise and vibration.
TubClean System	With the LG TubClean system, you don’t have to worry about mold, mildew or musty odors. Simply select the TubClean cycle, add liquid bleach or other cleaner and let the washer do the work to thoroughly clean and dry the tub, door and gaskets.
SmartDiagnosis	If you ever experience an issue with your LG washer or dryer, you don’t have to worry. The SmartDiagnosis feature helps the service center diagnose problems over the phone, or with a simple app on your smart phone.
SpeedWash Cycle	Let’s face it: Sometimes, you just don’t have time to wait for a standard wash cycle. When you’re in a rush, LG’s SpeedWash Cycle gets small lightly soiled loads refreshed in just 15 minutes.

Causes of Common Problems with the LG WM3470CM

In the following subsections of this article, we will address possible problems that you may encounter with the LG WM3470CM washing machine and provide troubleshooting solutions for each issue.

1. Washer Not Starting

Description of the problem: The LG WM3470CM washing machine does not start when the start button is pressed.

Cause of the problem: There could be several reasons why the washer is not starting, such as a power supply issue, a faulty door lock, or a malfunctioning control panel.

Troubleshooting step-by-step:

1. Ensure that the washer is properly plugged into a working power outlet.
2. Check the door lock to ensure it is securely latched. If it is loose or damaged, it may need to be replaced.
3. Try resetting the control panel by unplugging the washer for a few minutes and then plugging it back in.
4. If the problem persists, it is recommended to contact LG customer service for further assistance.

2. Excessive Vibration during Spin Cycle

Description of the problem: The LG WM3470CM washing machine vibrates excessively and produces loud noises during the spin cycle.

Cause of the problem: Excessive vibration can be caused by an unbalanced load, uneven floor, or a malfunctioning suspension system.

Troubleshooting step-by-step:

1. Make sure the laundry load is properly distributed inside the drum to ensure balance.
2. Check if the floor beneath the washer is even and stable. Adjust the leveling feet if necessary.
3. Inspect the suspension system for any damaged or worn-out components. Replace any faulty parts.
4. If the problem persists, consider reducing the load size or contacting LG customer service for further assistance.

3. Water Leakage from the Washer

Description of the problem: Water is leaking from the LG WM3470CM washing machine, causing puddles or wet floors.

Cause of the problem: Water leakage can occur due to a damaged door seal, loose hose connections, or a clogged drain pump.

Troubleshooting step-by-step:

1. Inspect the door seal for any visible signs of damage or wear. Replace the seal if necessary.
2. Check all hose connections to ensure they are tightly secured and not leaking. Tighten or replace any loose or damaged hoses.
3. Clean the drain pump filter to remove any debris or blockages that may be causing water backup and leakage.
4. If the problem continues, it is recommended to contact LG customer service for further assistance.

4. Foul Odor from the Washer

Description of the problem: The LG WM3470CM washing machine emits a foul odor, even after washing clothes.

Cause of the problem: Foul odors can be caused by bacteria or mold growth inside the drum or other parts of the washer.

Troubleshooting step-by-step:

1. Run a hot water cycle with bleach or a washing machine cleaner to kill bacteria and eliminate odor-causing substances.
2. Regularly clean the door seal and drum to remove any dirt or residue that may contribute to odors.
3. Avoid leaving wet clothes inside the washer for an extended period. Remove the clothes promptly after each cycle.
4. If the problem persists, consider using specialized washing machine deodorizing products or contact LG customer service for further assistance.

5. Error Codes Displayed on the Control Panel

Description of the problem: The LG WM3470CM washing machine displays error codes on the control panel, indicating a specific issue.

Cause of the problem: Error codes can be triggered by various problems, such as an unbalanced load, clogged filters, or sensor malfunctions.

Troubleshooting step-by-step:

1. Refer to the LG WM3470CM user manual or online resources to identify the specific error code and its corresponding meaning.
2. Follow the recommended troubleshooting steps provided in the user manual for the specific error code.
3. If the issue persists or the error code is not listed in the manual, it is advised to contact LG customer service for further assistance.

6. Washer Not Draining Water

Description of the problem: The LG WM3470CM washing machine is not draining water properly after a wash cycle.

Cause of the problem: The drain pump may be clogged with debris, the drain hose could be kinked or blocked, or there may be an issue with the pump motor.

Troubleshooting step-by-step:

1. Check the drain hose for any kinks or obstructions. Straighten the hose and remove any blockages.
2. Clean the drain pump filter to remove any debris that may be preventing proper drainage.
3. If the drain pump motor is not functioning, it may need to be replaced. Contact LG customer service for further assistance.

7. Excessive Noise during Operation

Description of the problem: The LG WM3470CM washing machine produces loud or unusual noises during operation.

Cause of the problem: Excessive noise can be caused by loose or damaged parts, such as loose tub springs, worn-out bearings, or a malfunctioning motor.

Troubleshooting step-by-step:

1. Check for any loose screws or bolts and tighten them if necessary.
2. Inspect the tub springs for any signs of damage or wear. Replace any faulty springs.
3. If the bearings are worn-out, they may need to be replaced. Contact LG customer service for further assistance.

8. Unresponsive Control Panel

Description of the problem: The control panel of the LG WM3470CM washing machine does not respond when buttons are pressed.

Cause of the problem: The control panel may be locked, there could be a power supply issue, or the control board may be malfunctioning.

Troubleshooting step-by-step:

1. Check if the control panel is locked. Consult the user manual for instructions on how to unlock the control panel.
2. Ensure that the washing machine is properly connected to a working power outlet.
3. If the control board is malfunctioning, it may need to be replaced. Contact LG customer service for further assistance.

9. Clothes Not Getting Clean

Description of the problem: The LG WM3470CM washing machine is not effectively cleaning the clothes, leaving them dirty or with residue.

Cause of the problem: The issue could be caused by an overloaded drum, incorrect detergent usage, or a malfunctioning wash cycle.

Troubleshooting step-by-step:

1. Avoid overloading the drum and ensure that there is enough space for proper agitation and cleaning.
2. Check the detergent usage and follow the manufacturer’s guidelines for the appropriate amount and type of detergent.
3. If the wash cycle is not functioning properly, select a different cycle or contact LG customer service for further assistance.

10. Display Error Messages

Description of the problem: The LG WM3470CM washing machine displays error messages on the digital display.

Cause of the problem: Error messages can be triggered by various issues, such as an unbalanced load, water supply problems, or sensor malfunctions.

Troubleshooting step-by-step:

1. Refer to the user manual or online resources to identify the specific error message and its meaning.
2. Follow the recommended troubleshooting steps provided in the manual for the specific error message.
3. If the issue persists or the error message is not listed in the manual, contact LG customer service for further assistance.

11. Washer Not Spinning

Description of the problem: The LG WM3470CM washing machine is not spinning the clothes during the cycle.

Cause of the problem: There could be various reasons for the spin function not working, such as a faulty motor, a broken belt, or an issue with the control board.

Troubleshooting step-by-step:

1. Check if the washer is overloaded. Remove some items if necessary to achieve a balanced load.
2. Inspect the drive belt to see if it is broken or worn-out. Replace the belt if needed.
3. If the motor is not functioning, it may need to be replaced. Contact LG customer service for further assistance.

12. Excessive Suds in the Washer

Description of the problem: The LG WM3470CM washing machine produces excessive suds during the wash cycle.

Cause of the problem: Excessive suds can be caused by using too much detergent, using the wrong type of detergent, or a malfunctioning detergent dispenser.

Troubleshooting step-by-step:

1. Ensure that the correct type and amount of detergent are being used according to the manufacturer’s instructions.
2. Clean the detergent dispenser to remove any clogs or residue that may be causing improper detergent distribution.
3. If the issue persists, consider using a detergent specifically designed for high-efficiency washers or contact LG customer service for further assistance.

13. Unbalanced Load Error

Description of the problem: The LG WM3470CM washing machine displays an unbalanced load error and fails to complete the cycle.

Cause of the problem: An unbalanced load error can occur when the laundry is unevenly distributed in the drum or when the washer is overloaded.

Troubleshooting step-by-step:

1. Pause the cycle and redistribute the laundry inside the drum to achieve a balanced load.
2. If the washer is overloaded, remove some items to reduce the load size.
3. Restart the cycle and ensure that the washer is on a level surface to prevent future unbalanced load errors.

14. Washer Not Filling with Water

Description of the problem: The LG WM3470CM washing machine does not fill with water when the cycle is started.

Cause of the problem: The issue could be due to a problem with the water supply, a faulty water inlet valve, or a clogged inlet filter.

Troubleshooting step-by-step:

1. Check that the water supply to the washer is turned on and the water pressure is sufficient.
2. Inspect the water inlet valve to see if it is clogged or malfunctioning. Clean or replace the valve if necessary.
3. Clean the inlet filter to remove any debris that may be obstructing the water flow.

15. Error Code OE (Drainage Problem)

Description of the problem: The LG WM3470CM washing machine displays error code OE, indicating a drainage problem.

Cause of the problem: Error code OE typically indicates a blockage in the drain system, such as a clogged filter, a kinked drain hose, or a malfunctioning drain pump.

Troubleshooting step-by-step:

1. Check the drain filter and remove any debris or blockages.
2. Inspect the drain hose for any kinks or obstructions. Straighten the hose and clear any blockages.
3. If the drain pump is not working, it may need to be replaced. Contact LG customer service for further assistance.

16. Washer Not Dispensing Detergent

Description of the problem: The LG WM3470CM washing machine is not dispensing detergent during the wash cycle.

Cause of the problem: This issue can occur due to a clogged detergent dispenser, a faulty dispenser mechanism, or an incorrect detergent selection.

Troubleshooting step-by-step:

1. Inspect the detergent dispenser for any clogs or residue. Clean it thoroughly to ensure proper detergent flow.
2. Check if the dispenser mechanism is functioning correctly. If not, it may need to be repaired or replaced.
3. Verify that you are using the appropriate type of detergent for your washer. Some detergents may not be compatible with certain cycles or dispenser systems.

17. Abnormal Smells from the Washer

Description of the problem: The LG WM3470CM washing machine emits unusual odors during or after a wash cycle.

Cause of the problem: Abnormal smells can be caused by mold or mildew growth inside the drum, a dirty or clogged filter, or stagnant water in the tub.

Troubleshooting step-by-step:

1. Run a hot water cycle with vinegar or a washing machine cleaner to eliminate mold or mildew and remove unpleasant odors.
2. Clean the filter to remove any debris or buildup that may contribute to the smells.
3. Leave the washer door open between cycles to allow for air circulation and drying, preventing the growth of mold and mildew.

18. Inaccurate Temperature Settings

Description of the problem: The LG WM3470CM washing machine does not accurately maintain the selected temperature during a wash cycle.

Cause of the problem: This issue may be caused by a faulty temperature sensor, a malfunctioning heating element, or a control board problem.

Troubleshooting step-by-step:

1. Ensure that the water supply to the washer is at the appropriate temperature.
2. Inspect the temperature sensor for any damage or loose connections. Replace it if necessary.
3. If the heating element is not functioning properly, it may need to be replaced. Contact LG customer service for further assistance.

19. Door Not Locking

Description of the problem: The door of the LG WM3470CM washing machine does not lock during a cycle.

Cause of the problem: Door lock issues can be caused by a faulty door lock mechanism, a malfunctioning control board, or a sensor problem.

Troubleshooting step-by-step:

1. Check if there are any obstructions preventing the door from closing properly. Clear away any debris or clothing items.
2. Inspect the door lock mechanism for any damage or signs of wear. Replace it if needed.
3. If the control board or sensor is malfunctioning, it may require professional repair or replacement. Contact LG customer service for further assistance.

20. Excessive Foam during Rinse Cycle

Description of the problem: The LG WM3470CM washing machine produces excessive foam during the rinse cycle.

Cause of the problem: Excessive foam can occur due to the use of too much detergent, using the wrong type of detergent, or a malfunctioning rinse cycle.

Troubleshooting step-by-step:

1. Ensure that the correct amount of detergent is being used according to the manufacturer’s recommendations.
2. Consider using a detergent specifically formulated for high-efficiency washers that produces less foam.
3. If the rinse cycle is not functioning correctly, select a different rinse option or contact LG customer service for further assistance.

21. Washer Not Agitating

Description of the problem: The LG WM3470CM washing machine is not agitating the clothes during the wash cycle.

Cause of the problem: This issue can occur due to a malfunctioning agitator, a broken drive belt, or a faulty motor.

Troubleshooting step-by-step:

1. Inspect the agitator for any visible signs of damage or obstruction. Replace it if necessary.
2. Check the drive belt to see if it is broken or worn-out. Replace the belt if needed.
3. If the motor is not functioning properly, it may need to be replaced. Contact LG customer service for further assistance.

22. Excessive Water Usage

Description of the problem: The LG WM3470CM washing machine consumes an excessive amount of water during a wash cycle.

Cause of the problem: Excessive water usage can be caused by a malfunctioning water level sensor, a faulty inlet valve, or a problem with the control board.

Troubleshooting step-by-step:

1. Check the water level sensor to see if it is functioning properly. Replace it if needed.
2. Inspect the inlet valve for any leaks or malfunctions. Clean or replace it as necessary.
3. If the control board is malfunctioning, it may need to be repaired or replaced. Contact LG customer service for further assistance.

23. Tripping Circuit Breaker

Description of the problem: The LG WM3470CM washing machine trips the circuit breaker when starting or during a cycle.

Cause of the problem: Tripping the circuit breaker can be caused by an electrical short, a faulty motor, or an overloaded circuit.

Troubleshooting step-by-step:

1. Ensure that the washer is plugged into a dedicated outlet and not sharing the circuit with other high-power devices.
2. Check for any loose or damaged electrical connections. Repair or replace them if needed.
3. If the motor is causing the short circuit, it may need to be replaced. Contact LG customer service for further assistance.

24. Display Error Code LE (Motor Problem)

Description of the problem: The LG WM3470CM washing machine displays error code LE, indicating a motor problem.

Cause of the problem: Error code LE is commonly triggered by issues with the motor, such as a faulty motor sensor, a broken wire connection, or a seized motor.

Troubleshooting step-by-step:

1. Check the motor sensor for any damage or loose connections. Repair or replace it as necessary.
2. Inspect the wire connections between the motor and control board. Secure or repair any loose or damaged wires.
3. If the motor is seized or not functioning, it may need to be replaced. Contact LG customer service for further assistance.

25. Slow Water Flow

Description of the problem: The LG WM3470CM washing machine has slow water flow during the wash or rinse cycle.

Cause of the problem: Slow water flow can be caused by a clogged inlet valve, a restricted water supply, or a malfunctioning water pressure regulator.

Troubleshooting step-by-step:

1. Inspect the inlet valve for any blockages or debris. Clean or replace it if necessary.
2. Check the water supply to the washer to ensure it is fully open and providing sufficient water pressure.
3. If there is a water pressure regulator, check if it is functioning correctly. Replace it if needed.

LG WM3470CM Washing Machine User Reviews

Welcome to the user reviews section for the LG WM3470CM washing machine. In this section, we will provide an overview of both positive and negative reviews from users who have purchased and used this washing machine. All information about user reviews is taken from the website Walmart.com.

Positive Reviews from LG WM3470CM Washing Machine Users

Based on the feedback from users, here are some positive experiences associated with the LG WM3470CM washing machine:

1. Some users were satisfied with the large capacity of the washer, stating that it could accommodate bulky items such as comforters and blankets with ease.
2. Several users appreciated the efficiency and effectiveness of the 6Motion Technology, which provided a thorough and gentle clean for their clothes.
3. Users praised the ColdWash technology, noting that it allowed them to save energy by using cold water without compromising on cleaning performance.
4. Many users found the washer to be quiet during operation, reducing noise disruptions in their homes.
5. Some users commended the True Balance Anti-Vibration System, stating that it helped to keep the washer stable and balanced even with large loads.

Overall, the majority of customers who reviewed the LG WM3470CM washing machine had positive experiences, with many highlighting its capacity, cleaning performance, energy efficiency, and quiet operation.

Negative User Reviews of the LG WM3470CM Washing Machine

While the majority of reviews were positive, there were a few negative experiences reported by users. Here are some problems associated with the LG WM3470CM washing machine:

1. Some users reported issues with the washer’s durability, mentioning problems such as leaks or mechanical failures.
2. A few users expressed dissatisfaction with the readability of the settings on the control panel, stating that it was difficult to see and select the desired options.
3. Several users mentioned that the washer had longer cycle times compared to their previous machines, which could be inconvenient for those looking for quicker wash cycles.
4. A few users encountered difficulties with the door, noting that it would get wet during the wash and could drip water onto the floor when opened.
5. Some users expressed disappointment with the lack of options to select specific water temperature settings, which they found limiting.

It’s important to note that negative experiences were relatively rare compared to positive ones, but it’s still valuable to consider these potential issues when evaluating the LG WM3470CM washing machine.

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LG WM3470CM Washing Machine Manual

The operating instructions for the LG WM3470CM washing machine can be found on the manufacturer’s website. Please visit the official LG website and navigate to the support or downloads section to access the manual. It is important to refer to the manual for detailed instructions on how to operate and maintain your LG WM3470CM washing machine.

Frequently Asked Questions

Q: How do I clean the drum of the LG WM3470CM washing machine?

A: To clean the drum of your LG WM3470CM washing machine, follow these steps:

1. Make sure the washer is empty.
2. Prepare a cleaning solution by mixing equal parts of water and white vinegar.
3. Pour the cleaning solution into the detergent dispenser or directly into the drum.
4. Select a cleaning cycle or a regular cycle with hot water.
5. Run the cycle and allow it to complete.
6. After the cycle finishes, wipe down the drum and other surfaces with a clean cloth.
7. Leave the door open for a while to allow the drum to air dry.

Q: Why is my LG WM3470CM washing machine not spinning?

A: If your LG WM3470CM washing machine is not spinning, there are a few possible causes:

1. Check if the washer is properly leveled. An unbalanced load can prevent the spin cycle from starting.
2. Make sure the door is securely closed. The washer will not spin if the door is open or not closed properly.
3. Check if the drain hose is clogged or kinked. A blocked drain hose can prevent proper drainage and affect the spin cycle.
4. Inspect the motor and belt. A faulty motor or a broken belt can prevent the drum from spinning.
5. If the issue persists, consult the manual or contact customer service for further assistance.

Q: Why is my LG WM3470CM washing machine not draining?

A: If your LG WM3470CM washing machine is not draining, try the following troubleshooting steps:

1. Check if the drain hose is properly connected and not kinked. Ensure that the hose is inserted into a drain or standpipe.
2. Inspect the drain filter for any blockages. Remove any debris or lint that may be obstructing the filter.
3. Check if the drain pump is clogged. Clean the pump if necessary, following the instructions in the manual.
4. Ensure that the drain hose height is within the recommended range. If it is too high or too low, it can affect the draining process.
5. If the problem persists, contact customer service or a professional technician for assistance.

Q: How can I troubleshoot an error code displayed on my LG WM3470CM washing machine?

A: If you encounter an error code on your LG WM3470CM washing machine, refer to the manual for the specific error code and its corresponding troubleshooting steps. Common error codes can indicate issues such as unbalanced loads, water supply problems, or motor malfunctions. Follow the instructions provided in the manual to resolve the error or contact customer service for further assistance.

Conclusion

For any problems or issues with your LG WM3470CM washing machine, it is always advisable to refer to the manual, contact customer service, or consult a certified service center. They can provide you with specific troubleshooting steps and guidance tailored to your machine’s needs. Proper maintenance, regular cleaning, and timely addressing of any concerns can help ensure optimal performance and longevity of your LG WM3470CM washing machine.