LG WKE100HWA Common Problems and Troubleshooting

Are you experiencing issues with your LG WKE100HWA washing machine? In this article, we will address common problems that users may encounter with this specific model and provide troubleshooting solutions to help you resolve them. The LG WKE100HWA is a full-size, fully-featured washer and dryer combo that offers advanced cleaning power and innovative features. Let’s explore some of the common problems you may encounter and how to fix them.

LG WKE100HWA Overview

Here’s an overview of the LG WKE100HWA washer and dryer combo:

Product Details	Features
Ultra Large Capacity 4.5 cu.ft. Washer and 7.4 cu.ft. Dryer (WashTower)	Get It All Done In Less Time. Ultra Large Capacity (4.5 cu. ft. in the washer and 7.4 cu. ft. in the dryer) means you have even more room to do laundry in fewer loads.
Single Unit WashTower Design	This vertical laundry solution puts everything within reach. Full-size capacity and features with a centralized control panel for the easiest access ever.

Specifications

• Product Height: 74 3/8 inches
• Product Width: 27 inches
• Product Depth: 30 3/8 inches
• High-Efficiency: Yes
• Washer/Dryer Combo Type: Stacked units
• Washer Load Type: Front load
• App-Controlled: Yes
• Color Finish: White

Causes of Common Problems with the LG WKE100HWA

In this section, we will explore some of the common problems users may encounter with the LG WKE100HWA washing machine and provide troubleshooting solutions for each issue. Let’s get started:

Problem 1: Washer Not Turning On

Description: The LG WKE100HWA washer is not powering on when the power button is pressed.

Cause: This issue could be caused by a power supply problem or a malfunctioning control panel.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Check if the power cord is properly plugged into a functioning power outlet.
2. Ensure that the circuit breaker or fuse connected to the washer is not tripped or blown.
3. If the power supply is not the issue, contact LG customer support for further assistance.

Problem 2: Washer Not Draining Properly

Description: The LG WKE100HWA washer is not draining the water after a wash cycle.

Cause: The drainage problem may be due to a clogged drain hose or a malfunctioning drain pump.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Check if the drain hose is kinked, clogged, or improperly installed. Straighten or unclog the hose if necessary.
2. Inspect the drain pump for any obstructions. Clean or replace the pump if needed.
3. If the issue persists, it may indicate a more significant problem. Contact LG customer support for further assistance.

Problem 3: Washer Not Dispensing Detergent

Description: The LG WKE100HWA washer is not dispensing detergent or fabric softener properly.

Cause: This problem can occur due to a clogged detergent dispenser or an issue with the dispenser mechanism.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Inspect the detergent dispenser drawer for any clogs or blockages. Clean the dispenser thoroughly.
2. Check if the dispenser mechanism is functioning correctly. Ensure that the drawer is closing properly and not obstructed.
3. If the problem persists, contact LG customer support for further assistance.

Problem 4: Dryer Not Heating

Description: The LG WKE100HWA dryer is not generating heat during the drying cycle.

Cause: This issue may be caused by a faulty heating element or a malfunctioning thermostat.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Check if the dryer’s power cord is securely connected to a functioning power outlet.
2. Ensure that the dryer’s lint filter and exhaust vent are clean and free from obstructions.
3. If the above steps don’t resolve the issue, it’s recommended to contact LG customer support for professional assistance.

Problem 5: Excessive Noise/Vibration

Description: The LG WKE100HWA washer/dryer unit produces excessive noise or vibration during operation.

Cause: This problem can be caused by an unbalanced load, an uneven surface, or a malfunctioning suspension system.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Ensure that the laundry load is distributed evenly in the drum. Rearrange the items if necessary.
2. Check if the washer/dryer unit is placed on a stable and level surface. Adjust the leveling feet if needed.
3. If the noise and vibration persist, there may be an issue with the suspension system. Contact LG customer support for further assistance.

Problem 6: Washer Overfilling

Description: The LG WKE100HWA washer is overfilling with water, causing leakage or malfunction.

Cause: This issue may be caused by a faulty water level sensor or a malfunctioning control board.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Check if the water level sensor is properly connected and free from debris. Clean or replace the sensor if necessary.
2. Inspect the control board for any visible signs of damage or loose connections. If found, seek professional assistance to repair or replace the board.
3. If the issue persists, it’s recommended to contact LG customer support for further assistance.

Problem 7: Dryer Not Tumbling

Description: The LG WKE100HWA dryer drum is not spinning or tumbling during the drying cycle.

Cause: This problem may be caused by a broken drive belt, a faulty motor, or a malfunctioning roller or idler pulley.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Check if the drive belt is intact and properly connected. Replace the belt if it’s broken or damaged.
2. Inspect the motor, roller, and idler pulley for any visible signs of damage or wear. Replace the faulty components as needed.
3. If the dryer still doesn’t tumble, it’s recommended to contact LG customer support or a professional technician for further assistance.

Problem 8: Washer Not Spinning

Description: The LG WKE100HWA washer is not spinning or agitating during the wash cycle.

Cause: This issue can occur due to a malfunctioning drive motor, a broken drive belt, or a faulty lid switch.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Check if the drive motor is receiving power. If not, inspect the power supply and connections. Seek professional assistance if needed.
2. Inspect the drive belt for any signs of damage or breakage. Replace the belt if necessary.
3. Test the lid switch for continuity using a multimeter. If the switch is faulty, it should be replaced.

Problem 9: Error Codes Displayed

Description: The LG WKE100HWA washer/dryer unit is displaying error codes on the control panel.

Cause: Error codes indicate specific issues such as door lock problems, drainage issues, or sensor malfunctions.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Refer to the product manual or user guide to identify the specific error code and its corresponding troubleshooting steps.
2. Perform the recommended troubleshooting steps for the displayed error code. This may involve checking connections, resetting the machine, or contacting customer support for further assistance.

Problem 10: Foul Odor in the Washer

Description: The LG WKE100HWA washer has a persistent foul odor even after multiple wash cycles.

Cause: This issue can be caused by a build-up of bacteria, mold, or residue in the drum or other parts of the washer.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Run a wash cycle with hot water and bleach or a specialized washer cleaner to eliminate bacteria and mold.
2. Regularly clean the rubber gasket, detergent dispenser, and other removable parts of the washer using mild detergent and water.
3. Leave the washer door open between cycles to allow proper ventilation and drying of the drum.

Problem 11: Excessive Foam during Wash Cycle

Description: The LG WKE100HWA washer produces excessive foam during the wash cycle, causing overflow or poor cleaning results.

Cause: This issue may be caused by using too much detergent or using the wrong type of detergent for your laundry load.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Measure the detergent according to the manufacturer’s instructions and use the recommended amount for your load size.
2. Ensure that you are using high-efficiency (HE) detergent specifically designed for front-loading washers.
3. If excessive foam persists, run an additional rinse cycle to remove any remaining detergent residue.

Problem 12: Washer Leaking Water

Description: The LG WKE100HWA washer is leaking water during operation or when not in use.

Cause: Leaks can be caused by loose or damaged hoses, a faulty water inlet valve, or a worn-out door seal.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Check all water inlet and drain hoses for leaks, tightness, or damage. Tighten or replace hoses as necessary.
2. Inspect the water inlet valve for any signs of leakage or malfunction. Replace the valve if needed.
3. Examine the door seal (gasket) for any visible tears, cracks, or gaps. If damaged, the seal should be replaced.

Problem 13: Dryer Not Drying Clothes Properly

Description: The LG WKE100HWA dryer is not effectively drying clothes, leaving them damp or taking longer than usual to dry.

Cause: This issue may be caused by a clogged lint filter, a blocked exhaust vent, or a faulty heating element.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Clean the lint filter before each use to ensure proper airflow. Remove any lint buildup from the filter.
2. Inspect the exhaust vent for any blockages or obstructions. Clear out any lint or debris that may be hindering proper airflow.
3. If the above steps don’t resolve the issue, it’s recommended to contact LG customer support for further assistance.

Problem 14: Abnormal Noise during Operation

Description: The LG WKE100HWA washer or dryer produces loud, unusual noises during operation.

Cause: Abnormal noises can be caused by loose components, foreign objects trapped inside the drum, or worn-out bearings.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Check for any loose screws, bolts, or panels on the washer or dryer. Tighten or secure any loose components.
2. Inspect the drum and interior of the machine for any foreign objects, such as coins or buttons. Remove any obstructions if found.
3. If the noises persist, it’s recommended to contact LG customer support or a professional technician for further assistance.

Problem 15: Unresponsive Control Panel

Description: The control panel on the LG WKE100HWA washer/dryer unit is unresponsive, making it difficult to select cycles or adjust settings.

Cause: This issue may be caused by a malfunctioning control panel, a loose connection, or a power supply problem.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Check if the control panel is properly connected and securely attached. Ensure all connections are tight.
2. Reset the machine by unplugging it from the power source for a few minutes, then plug it back in and try again.
3. If the control panel remains unresponsive, it’s recommended to contact LG customer support for further assistance.

Problem 16: Washer Not Spinning Clothes Dry

Description: The LG WKE100HWA washer is not effectively spinning clothes dry, leaving them overly wet after the cycle.

Cause: This issue may be caused by an unbalanced load, a faulty motor, or a malfunctioning spin cycle.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Ensure that the laundry load is evenly distributed in the drum. Rearrange the items if necessary.
2. Check if the washer’s spin cycle is selected and functioning properly. Test the spin cycle with different load sizes.
3. If the problem persists, there may be an issue with the motor or other components. Contact LG customer support for further assistance.

Problem 17: Dryer Overheating

Description: The LG WKE100HWA dryer is overheating, causing clothes to become excessively hot or damaged.

Cause: This issue may be caused by a clogged lint filter, restricted airflow, or a faulty thermostat.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Check and clean the lint filter before each use. Remove any lint buildup that may be obstructing airflow.
2. Inspect the exhaust vent for any blockages or restrictions. Clear out any lint or debris that may be hindering proper ventilation.
3. If the problem persists, there may be an issue with the thermostat or other internal components. Contact LG customer support for further assistance.

Problem 18: Washer Shaking or Moving Excessively

Description: The LG WKE100HWA washer shakes or moves excessively during the wash or spin cycles.

Cause: This problem may be caused by an unbalanced load, uneven flooring, or issues with the machine’s leveling feet.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Ensure that the laundry load is evenly distributed in the drum. Rearrange the items if necessary.
2. Check if the machine is placed on a stable and level surface. Adjust the leveling feet as needed to stabilize the washer.
3. If the shaking or movement persists, there may be an issue with the machine’s suspension system. Contact LG customer support for further assistance.

Problem 19: Dryer Not Starting

Description: The LG WKE100HWA dryer is not starting when the start button is pressed.

Cause: This issue may be caused by a faulty door switch, a malfunctioning control board, or a power supply problem.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Check if the dryer door is fully closed and latched. The dryer will not start if the door switch is not engaged properly.
2. Reset the machine by unplugging it from the power source for a few minutes, then plug it back in and try again.
3. If the dryer still doesn’t start, there may be an issue with the door switch or other components. Contact LG customer support for further assistance.

Problem 20: Error Codes Displayed on Dryer

Description: The LG WKE100HWA dryer displays error codes on the control panel.

Cause: Error codes indicate specific issues such as sensor problems, heating element faults, or airflow restrictions.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Refer to the product manual or user guide to identify the specific error code and its corresponding troubleshooting steps.
2. Perform the recommended troubleshooting steps for the displayed error code. This may involve checking connections, resetting the machine, or contacting customer support for further assistance.

Problem 21: Washer Not Agitating

Description: The LG WKE100HWA washer is not agitating or moving the laundry during the wash cycle.

Cause: This issue may be caused by a faulty motor, a broken drive belt, or a malfunctioning agitator.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Ensure that the washer’s agitator is not obstructed by laundry items. Remove any items that may be hindering its movement.
2. Check the drive belt for any signs of damage or breakage. Replace the belt if necessary.
3. If the issue persists, there may be a problem with the motor or agitator mechanism. Contact LG customer support for further assistance.

Problem 22: Dryer Not Shutting Off

Description: The LG WKE100HWA dryer continues to run even after the cycle is complete.

Cause: This issue may be caused by a malfunctioning timer, a faulty control board, or a stuck relay.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Check if the dryer’s timer is set correctly. Make sure it’s not in the “On” position or a specific timed setting.
2. Reset the machine by unplugging it from the power source for a few minutes, then plug it back in and try again.
3. If the dryer still doesn’t shut off automatically, there may be an issue with the timer or control board. Contact LG customer support for further assistance.

Problem 23: Washer Displaying Error Code “UE”

Description: The LG WKE100HWA washer displays the “UE” error code on the control panel.

Cause: The “UE” error code indicates an unbalanced load, where the machine is unable to distribute the laundry evenly.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Pause the wash cycle and redistribute the laundry items in the drum to ensure an even distribution.
2. Ensure that the washer is on a stable and level surface. Adjust the leveling feet if needed.
3. If the error persists, remove some laundry items to reduce the load size and try again. Alternatively, select a different wash cycle suitable for the current load.

Problem 24: Dryer Not Turning On the Drum Light

Description: The drum light in the LG WKE100HWA dryer does not turn on when the door is opened.

Cause: This issue may be caused by a faulty light bulb or a malfunctioning door switch.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Check if the light bulb is properly screwed in and not burnt out. Replace the bulb if necessary.
2. Inspect the door switch for any visible signs of damage or wear. If the switch is faulty, it should be replaced.
3. If the drum light still doesn’t turn on, there may be an issue with the wiring or control board. Contact LG customer support for further assistance.

Problem 25: Washer Not Dispensing Water

Description: The LG WKE100HWA washer is not dispensing water into the drum during the wash cycle.

Cause: This issue may be caused by a clogged water inlet valve, a faulty water pressure sensor, or a malfunctioning control board.

Troubleshooting: Follow these steps to troubleshoot the problem:

1. Check if the water inlet valve is clogged or obstructed. Clean or replace the valve if necessary.
2. Inspect the water pressure sensor for any visible signs of damage. If the sensor is faulty, it should be replaced.
3. If the issue persists, there may be a problem with the control board. Contact LG customer support for further assistance.

LG WKE100HWA Washing Machine User Reviews

Here, we provide an overview of user reviews for the LG WKE100HWA Washing Machine. All information about user reviews is taken from the site Walmart.com.

Positive Reviews from LG WKE100HWA Washing Machine Users

Based on user feedback, the following positive experiences were reported by LG WKE100HWA Washing Machine users:

• Some users were satisfied with the energy efficiency and power-saving features of the LG WKE100HWA Washing Machine, mentioning that it helped lower their utility bills.
• Several users appreciated the convenience of the centralized control panel, which allowed easy access to both the washer and dryer functions.
• Users mentioned that the LG WKE100HWA Washing Machine delivered excellent cleaning performance, leaving their clothes fresh and clean.
• Several users found the Wi-Fi connectivity feature useful, as it allowed them to monitor and control their laundry remotely through the LG ThinQ app.
• Many users praised the sleek design of the LG WKE100HWA Washing Machine, mentioning that it fit well in their laundry space and added a modern touch.

Based on these positive reviews, it can be concluded that the majority of users were satisfied with the LG WKE100HWA Washing Machine, highlighting its efficiency, convenience, cleaning performance, and modern design.

Negative User Reviews of the LG WKE100HWA Washing Machine

Based on negative user reviews found online, the following issues were reported by some LG WKE100HWA Washing Machine users:

• Some users experienced difficulties with the delivery process, mentioning that the appliances arrived damaged or that the delivery was delayed.
• Several users mentioned issues with the dryer not properly drying clothes, even after trying different settings and load sizes.
• A few users expressed dissatisfaction with the customer service provided by LG when addressing issues or seeking repairs.
• One user reported problems with the washer not adequately cleaning clothes, specifically mentioning the limited water usage in high-efficiency washers.
• There were a few reports of technical malfunctions, such as the dryer not working or the unit requiring multiple repairs.

It should be noted that negative reviews regarding shipping, warranty, and customer service experiences have been excluded from this analysis.

Based on these negative reviews, it can be concluded that some users faced issues related to delivery, drying performance, customer service, cleaning effectiveness, and technical malfunctions with the LG WKE100HWA Washing Machine.

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LG WKE100HWA Washing Machine Manual

The operating instructions for the LG WKE100HWA Washing Machine can be found on the manufacturer’s website. Please visit the LG website and navigate to the support section to access the manual.

Frequently Asked Questions

1. How do I clean the drum of the LG WKE100HWA Washing Machine?

To clean the drum of your LG WKE100HWA Washing Machine, follow these steps:

1. Make sure the washer is empty and unplugged.
2. Mix a solution of equal parts water and vinegar.
3. Pour the solution into the detergent dispenser or directly into the drum.
4. Close the door and run a wash cycle using hot water.
5. Once the cycle is complete, wipe the drum and other interior surfaces with a soft cloth.

2. Why is my LG WKE100HWA washing machine not draining properly?

If your LG WKE100HWA Washing Machine is not draining properly, try the following troubleshooting steps:

1. Check if the drain hose is kinked or clogged. Straighten or clean the hose if necessary.
2. Ensure that the drain filter is not blocked. Clean the filter if it is dirty.
3. Verify that the drain pump is functioning correctly. If it is faulty, it may need to be replaced.
4. Inspect the plumbing connections to ensure there are no obstructions or leaks.

3. How can I resolve excessive vibration during the spin cycle?

If your LG WKE100HWA Washing Machine experiences excessive vibration during the spin cycle, try the following solutions:

1. Make sure the washer is level and properly balanced. Adjust the leveling feet if necessary.
2. Ensure that the load is evenly distributed in the drum. Avoid overloading the washer.
3. Check if any items or foreign objects are caught between the drum and the tub. Remove them if found.
4. Inspect the shock absorbers and springs for signs of damage or wear. Replace them if needed.

Conclusion

In case of any issues with your LG WKE100HWA Washing Machine, it is recommended to always refer to the manual, contact customer service, or visit a certified service center for assistance. Proper troubleshooting and professional support can help resolve problems effectively.