Samsung WV60A9900AV Common Problems and Troubleshooting
Welcome to our guide on common problems and troubleshooting for the Samsung WV60A9900AV washing machine. In this article, we’ll address issues specific to this model and provide solutions to help you keep your washing machine running smoothly.
Samsung WV60A9900AV Overview
The Samsung WV60A9900AV is a high-quality washing machine designed to make your laundry tasks more efficient. Here’s an overview of its key features and specifications:
| Product Details | Features |
|---|---|
| FlexWash™ – One machine. Two washers | FlexWash™ – 5.0 + 1.0 cu. ft. upper and lower washers mean fewer washes. |
| Smart Dial Washer Key Spec | FlexWash™: Yes |
| AI Powered Smart Dial: Yes | |
| Super Speed: 28 Minutes | |
| Wi-Fi Connectivity: Yes | |
| Washer Capacity |
Smart Dial Washer Features
The Samsung WV60A9900AV is known for its exceptional features:
- #1 in Customer Satisfaction with Top Load Washers, 3 years in a row.
- One machine. Two washers – FlexWash™.
- Laundry just got smarter – AI Powered Smart Dial.
- Wash a full load in 28 minutes, wash and dry in under an hour – Super Speed Wash.
- Control in the palm of your hand – Wi-Fi Connectivity.
- Fit more for fewer loads – Extra-Large 6.0 cu. ft. Total Capacity.
- Gently remove stains – Steam.
- Confidently clean with the power of foam – PowerFoam™.
- ENERGY STAR® Most Efficient.
- Quiet washing anytime, any place – Vibration Reduction Technology+.
- Swirl Drum Interior.
- Keep your washer fresh and clean – Self Clean+.
- Interior Drum Light.
- Perfect Pair – Samsung washers and dryers team up to make light work of laundry.
Here are some additional specifications:
- Washer Capacity: 6 cu. ft.
- Washer Dimensions: W x D x H: 27 in. x 34 in. x 46.9 in.
- Washer Features: Self-Cleaning, Steam Function
- Washer Load Type: Front Load
- Washer Size: X-Large (Greater than 5.2 cu. ft.)
- Washer Tub Material: Stainless Steel
- Washer Weight: 308 lb.
- Washer Width: 27 Inch
Causes of Common Problems with the Samsung WV60A9900AV
1. Washer Not Starting
Description: Your Samsung WV60A9900AV washing machine is not starting when you press the power button.
Cause of the Problem: This issue can occur due to various reasons, such as power supply problems or a faulty door lock.
Troubleshooting:
- Ensure the power cord is properly plugged into a functioning outlet.
- Check for any tripped circuit breakers or blown fuses that may be affecting the power supply.
- Inspect the door lock to see if it’s functioning correctly. If not, it may need replacement.
2. Water Leaking from the Washer
Description: You’ve noticed water leaking from your Samsung WV60A9900AV during or after a wash cycle.
Cause of the Problem: Leaks can be caused by issues with the hose connections, a damaged door gasket, or an overflowing detergent dispenser.
Troubleshooting:
- Check hose connections at the back of the washer for any loose or damaged hoses. Tighten or replace them as needed.
- Inspect the door gasket (seal) for tears or visible damage. Replace it if necessary.
- Ensure you’re not overloading the detergent dispenser, as excess detergent can cause leaks. Use the recommended amount of detergent.
3. Drum Not Spinning Properly
Description: The drum of your Samsung WV60A9900AV is not spinning or is spinning irregularly during a wash cycle.
Cause of the Problem: This issue can be attributed to a malfunctioning motor, a damaged drive belt, or an imbalance in the load.
Troubleshooting:
- Check for any visible obstructions or items caught in the drum that may be causing an imbalance. Remove them if necessary.
- Inspect the drive belt for any signs of wear or damage. Replace it if required.
- If the problem persists, the motor may need professional servicing. Contact Samsung customer support or a technician.
4. Error Code Displayed on the Control Panel
Description: Your Samsung WV60A9900AV displays an error code on the control panel, and you’re unsure of its meaning.
Cause of the Problem: Error codes indicate specific issues with the washer, such as water level problems, drain issues, or sensor malfunctions.
Troubleshooting:
- Refer to the user manual to identify the meaning of the displayed error code. It will provide guidance on how to resolve the specific issue.
- Perform basic checks, such as ensuring the water inlet valves are open and the drain hose is not blocked.
- If you can’t resolve the problem on your own, contact Samsung’s customer support for assistance or consult a technician.
5. Unusual Noises During Operation
Description: Your Samsung WV60A9900AV is making unusual noises, such as banging or grinding sounds, during a wash cycle.
Cause of the Problem: Unusual noises can result from foreign objects in the drum, worn-out bearings, or loose components.
Troubleshooting:
- Pause the cycle and check the drum for any loose items, such as coins or buttons. Remove them to eliminate noise sources.
- If the noises persist, it may indicate a problem with the bearings. Contact a technician for inspection and potential replacement.
- Tighten any loose components, such as bolts or nuts, that may be causing the noise.
6. Excessive Vibration During Spin Cycle
Description: Your Samsung WV60A9900AV vibrates excessively, especially during the spin cycle, causing noise and potential movement.
Cause of the Problem: This issue can be due to an uneven load, a damaged shock absorber, or an unlevel floor.
Troubleshooting:
- Ensure the washer is placed on a level surface, adjusting its feet if necessary.
- Check the load inside the drum for even distribution of clothes. Reorganize the load if needed.
- Inspect the shock absorbers for damage. Replace them if they appear worn or broken.
7. Foul Odors Inside the Washer
Description: There’s a persistent foul odor coming from your Samsung WV60A9900AV, even after running cleaning cycles.
Cause of the Problem: Odors can result from mold or mildew growth inside the drum or detergent dispenser.
Troubleshooting:
- Run a cleaning cycle with a washer cleaner tablet or a mixture of vinegar and baking soda to eliminate odors.
- After each wash, leave the washer door open to allow moisture to evaporate and prevent mold growth.
- Regularly clean the detergent dispenser and rubber door gasket to remove any residue.
8. Inconsistent Water Temperature
Description: Your Samsung WV60A9900AV doesn’t maintain a consistent water temperature during wash cycles.
Cause of the Problem: Inconsistent water temperature can be caused by a faulty water inlet valve or issues with the hot water supply.
Troubleshooting:
- Check if the hot water supply to the washer is functioning correctly. Ensure it’s not clogged or turned off.
- Inspect the water inlet valve for any obstructions or damage. Replace it if necessary.
- Run a cycle with only cold water and then one with only hot water to test temperature consistency.
9. Clothes Coming Out Wrinkled
Description: Your clothes from the Samsung WV60A9900AV often come out of the washer with excessive wrinkles.
Cause of the Problem: Wrinkles can occur due to overloading the washer, improper spin cycle settings, or folding clothes too tightly in the drum.
Troubleshooting:
- Avoid overloading the washer to allow clothes to move freely during the cycle.
- Check and adjust the spin cycle speed to ensure it’s appropriate for the fabric type.
- Loosely load clothes in the drum, allowing them space to move and prevent excessive wrinkling.
10. Unresponsive Control Panel
Description: The control panel of your Samsung WV60A9900AV becomes unresponsive, making it challenging to select wash options.
Cause of the Problem: Unresponsiveness can occur due to software glitches or electrical issues.
Troubleshooting:
- Power off the washer and unplug it for a few minutes. Then, plug it back in and restart to reset the control panel.
- Check for any visible damage or loose connections in the control panel wiring. If found, seek professional repair.
- If the problem persists, contact Samsung customer support for further assistance or potential software updates.
11. Excessive Noise During Spin Cycle
Description: Your Samsung WV60A9900AV produces loud and unusual noises, particularly during the spin cycle.
Cause of the Problem: Excessive noise may be due to worn-out bearings, foreign objects in the drum, or loose components.
Troubleshooting:
- Pause the cycle and check for any foreign objects inside the drum. Remove them if found.
- Inspect the bearings for signs of wear or damage. If they appear worn, consider replacing them.
- Tighten any loose bolts, nuts, or components inside the washer that may be causing the noise.
12. Long Wash Cycle Duration
Description: Your Samsung WV60A9900AV takes an unusually long time to complete a wash cycle.
Cause of the Problem: Lengthy wash cycles can result from incorrect settings, a malfunctioning timer, or water supply issues.
Troubleshooting:
- Review and adjust the cycle settings to ensure you’re using the appropriate cycle for the load size and soil level.
- If the timer seems to be malfunctioning, consider professional servicing to diagnose and repair the issue.
- Check the water supply pressure and flow rate. Low water pressure can extend cycle times.
13. Error Code OE (Drainage Problem)
Description: Your Samsung WV60A9900AV displays error code OE, indicating a drainage issue.
Cause of the Problem: Error code OE typically points to a clogged drain pump filter, kinked drain hose, or a faulty drain pump.
Troubleshooting:
- Unplug the washer and access the drain pump filter. Clean it thoroughly to remove any debris or blockages.
- Inspect the drain hose for kinks or clogs. Straighten the hose and clear any obstructions.
- If the problem persists, the drain pump may be faulty and require replacement. Consult a technician.
14. Clothes Not Fully Rinsed
Description: Your clothes from the Samsung WV60A9900AV come out of the washer with detergent residue, indicating incomplete rinsing.
Cause of the Problem: This issue can occur due to using too much detergent, improper detergent type, or a malfunctioning rinse cycle.
Troubleshooting:
- Reduce the amount of detergent used per load, following the manufacturer’s recommendations.
- Ensure you’re using high-efficiency (HE) detergent designed for front-load washers.
- Check the rinse cycle settings and ensure they are set correctly. Run an extra rinse cycle if needed.
15. Unstable Washer During Operation
Description: Your Samsung WV60A9900AV wobbles or moves excessively during operation, even on a flat surface.
Cause of the Problem: An unstable washer may be caused by unevenly distributed loads, unbalanced feet, or a damaged suspension system.
Troubleshooting:
- Make sure the washer is on a completely level surface. Adjust the feet if necessary to stabilize it.
- Check the load inside the drum for proper distribution and avoid overloading the washer.
- If the issue persists, inspect the suspension system for damage and replace any faulty components.
16. Door Won’t Lock
Description: The door of your Samsung WV60A9900AV won’t lock, preventing the wash cycle from starting.
Cause of the Problem: Door lock issues can be caused by a faulty door latch, a damaged door gasket, or electronic control problems.
Troubleshooting:
- Inspect the door latch for any visible damage and replace it if necessary.
- Examine the door gasket for tears or deformation. Replace the gasket if it’s damaged.
- If the problem persists, there may be electronic control issues, requiring professional service or replacement.
17. Clothes Remain Soaking Wet
Description: After the wash cycle completes, your clothes are still excessively wet, indicating an incomplete spin cycle.
Cause of the Problem: This issue can occur due to an overloaded drum, an unbalanced load, or a malfunctioning drain pump.
Troubleshooting:
- Reduce the load size to prevent overloading the drum, allowing for better spin performance.
- Check if the load is evenly distributed inside the drum. Rearrange clothes if needed for balance.
- Inspect the drain pump and filter for blockages or damage. Clean or replace them as necessary.
18. Water Not Filling the Drum
Description: Your Samsung WV60A9900AV isn’t filling with water properly, leading to wash cycle issues.
Cause of the Problem: Insufficient water intake can result from a clogged inlet valve filter, low water pressure, or faulty water inlet valves.
Troubleshooting:
- Check the water inlet valve filter for debris or blockages. Clean it to ensure proper water flow.
- Inspect the water supply to the washer for adequate pressure and ensure the valves are fully open.
- If the problem persists, the water inlet valves may need replacement. Seek professional assistance.
19. Inaccurate Water Temperature
Description: The water temperature in your Samsung WV60A9900AV doesn’t match the selected wash cycle.
Cause of the Problem: Temperature discrepancies can occur due to a faulty temperature sensor, control board issues, or water supply problems.
Troubleshooting:
- Check the temperature sensor for any damage or loose connections. Replace it if needed.
- Ensure the water supply is delivering the correct temperature and pressure required for the selected cycle.
- If the problem persists, consult a technician to diagnose and repair potential control board issues.
20. Unresponsive to Remote Control
Description: The remote control or smartphone app for your Samsung WV60A9900AV doesn’t communicate with the washer.
Cause of the Problem: Communication issues can arise from Wi-Fi connectivity problems, app settings, or firmware glitches.
Troubleshooting:
- Check your Wi-Fi network connection and ensure the washer is properly connected to the network.
- Verify that the remote control app is up-to-date and configured correctly on your smartphone.
- If the problem persists, try resetting the washer’s network settings or updating the firmware.
21. Excessive Suds During Wash
Description: Your Samsung WV60A9900AV produces excessive suds during the wash cycle, leading to poor cleaning performance.
Cause of the Problem: Excessive suds can result from using the wrong type of detergent, using too much detergent, or detergent residue buildup.
Troubleshooting:
- Switch to high-efficiency (HE) detergent designed for front-load washers to reduce sudsing.
- Use the recommended amount of detergent per load as specified in the user manual.
- Run a cleaning cycle with vinegar to remove detergent residue from the drum and components.
22. Unusual Odors from the Drum
Description: Your Samsung WV60A9900AV emits unpleasant odors from the drum, affecting the freshness of your laundry.
Cause of the Problem: Odors can accumulate due to mold or mildew growth inside the drum and seals.
Troubleshooting:
- Run a self-clean cycle regularly, following the manufacturer’s recommendations, to eliminate odors.
- Wipe down the door gasket, drum, and detergent dispenser after each use to keep them dry and clean.
- Leave the door ajar between cycles to allow for better ventilation and prevent mold growth.
23. Washer Displaying Error Code UE (Unbalanced Load)
Description: Your Samsung WV60A9900AV shows error code UE, indicating an unbalanced load.
Cause of the Problem: UE errors occur when the washer detects an unbalanced load, often due to unevenly distributed clothes.
Troubleshooting:
- Pause the cycle and rearrange the load inside the drum for even distribution.
- Check the floor underneath the washer for levelness and adjust the feet if necessary.
- If the issue persists, reduce the load size and restart the cycle.
24. Spin Cycle Doesn’t Remove Enough Water
Description: After the spin cycle, your clothes are still quite wet, indicating incomplete water removal.
Cause of the Problem: Inadequate water removal can be due to a malfunctioning drain pump, clogged drain hose, or an unbalanced load.
Troubleshooting:
- Inspect the drain pump and filter for blockages. Clean or replace them as needed.
- Check the drain hose for any kinks or clogs, ensuring it’s properly positioned for efficient drainage.
- Ensure the load inside the drum is evenly distributed to prevent balance issues.
25. Door Stuck or Difficult to Open
Description: The door of your Samsung WV60A9900AV is stuck or hard to open after a wash cycle.
Cause of the Problem: Door issues can occur due to residual water, a malfunctioning door lock, or electronic control problems.
Troubleshooting:
- Wait for a few minutes after the cycle ends, as it may take some time for the door lock to release.
- Manually drain any remaining water from the drum using the emergency drain hose access, typically located at the bottom front of the washer.
- If the door remains stuck, check for any electronic control issues or door lock malfunctions and consult a technician.
Samsung WV60A9900AV Washing Machine User Reviews
Positive Reviews from Samsung WV60A9900AV Washing Machine Users
Based on user feedback available online from Walmart, here are some positive aspects that users have appreciated about the Samsung WV60A9900AV Washing Machine:
- Some users were satisfied with the washing and drying quality, stating that their clothes looked great and fresh after using this appliance.
- Users praised the super-speed feature that allowed both washing and drying to be completed in an hour or less, regardless of load size.
- The upper washer and dryer for smaller and delicate fabrics received positive feedback, with users finding them useful.
- Many customers recommended the Samsung WV60A9900AV for its efficiency and the money-saving option of steam cleaning.
- The Costco delivery team was mentioned as being efficient and reliable by several users.
Negative User Reviews of the Samsung WV60A9900AV Washing Machine
Despite the positive feedback, there are negative aspects that some users have experienced with the Samsung WV60A9900AV Washing Machine:
- Some users reported issues with the dryer door not unlocking and the washer running on spin indefinitely, causing frustration.
- A few customers mentioned delivery problems, including damaged units and delays in refunds.
- One user found the preprogrammed cycles of the appliance limiting and the small dryer useless.
- Another user mentioned that the dryer did not dry clothes completely, leading to energy wastage.
- A few users switched to other brands, such as LG, due to dissatisfaction with the dryer’s performance.
- Installation-related challenges were raised, including difficulty finding installation services through Costco.
- Some users expressed disappointment with the size and functionality of the flex wash, stating it only held a limited number of items and the detergent dispenser did not auto-dispense.
It’s important to note that individual experiences may vary, and these reviews reflect the opinions and experiences of specific users.
The majority of users have expressed satisfaction with the Samsung WV60A9900AV Washing Machine, highlighting its washing and drying quality, efficiency, and useful features. However, a minority of users have faced challenges related to delivery, dryer performance, and installation. When considering this appliance, it’s advisable to research thoroughly and potentially seek assistance from Costco’s customer service for any issues.
Samsung WV60A9900AV Washing Machine Manual
You can find the operating instructions and user manual for the Samsung WV60A9900AV Washing Machine on the manufacturer’s website. Please visit the official Samsung website for the most up-to-date and detailed information regarding the use and maintenance of your appliance.
Frequently Asked Questions (FAQs) for Samsung WV60A9900AV Washing Machine
1. How do I clean the drum of my Samsung WV60A9900AV washing machine?
To clean the drum, follow these steps:
- Run a self-clean cycle with the drum empty and no detergent.
- After the cycle is complete, wipe the drum and door gasket with a damp cloth.
- Leave the door open to allow for ventilation and prevent odors.
2. Why does my Samsung WV60A9900AV washer show error code UE (Unbalanced Load)?
Error code UE indicates an unbalanced load. To resolve this issue:
- Pause the cycle and rearrange the load for even distribution.
- Check the floor for levelness and adjust the washer’s feet if necessary.
- If the problem persists, reduce the load size and restart the cycle.
3. How can I connect my Samsung WV60A9900AV washing machine to Wi-Fi for remote control?
To connect your washer to Wi-Fi:
- Ensure your home Wi-Fi network is operational.
- Download the SmartThings app on your smartphone.
- Follow the app’s instructions to connect and register your washer.
Conclusion
For any issues or problems with your Samsung WV60A9900AV Washing Machine, it’s advisable to refer to the user manual provided by the manufacturer. Additionally, you can contact customer service or visit a Samsung service center for professional assistance and troubleshooting. Always consult the manual for specific instructions related to your appliance.
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