Samsung WA55A7700AV Common Problems and Troubleshooting
Welcome to our guide on troubleshooting common problems with the Samsung WA55A7700AV washing machine. In this article, we’ll address issues you may encounter with this specific model and provide solutions to help you get your laundry routine back on track.
Samsung WA55A7700AV Overview
The Samsung WA55A7700AV is a top-load washer known for its outstanding features and extra-large capacity. Here are some key details about this washing machine:
| Product Details | Features |
|---|---|
| Lose the measuring cup – Auto Dispense System | Fill your detergent drawer with up to 12 loads of detergent and softener, and the washer will accurately dispense the right amount of cleaning solution for a perfect wash, every time. |
| Fit more for fewer loads – Extra-Large 5.5 cu. ft. Capacity | Fewer loads, less time in the laundry room, and more time doing the things you love. |
| Wash a full load in 28 minutes – Super Speed Wash | Wash a full load of laundry in just 28 minutes, without sacrificing cleaning performance. |
| Control in the palm of your hand – Wi-Fi Connectivity | Wi-Fi connected so you can receive end-of-cycle alerts, remotely start or stop your wash, schedule cycles on your time, and more, right from your smartphone with the SmartThings App. |
| Pretreat with a push of a button – Active WaterJet | A built-in water faucet lets you easily pretreat soiled or heavily stained clothes with a press of a button. Scrub items right inside your washer, no laundry room sink needed. |
| More water when you need it most – Deep Fill | Maximize the water level used during your washing cycle by selecting the Deep Fill option before starting your laundry. Deep Fill automatically adds extra water at the right time to ensure that all your items are thoroughly soaked. |
Product Details
- Number of Wash Cycles: 12
- Number of Wash Temperatures: 5
- Number of Washer Options: 11
- Power Source: Electric
- Top Load Washing Mechanism: Impeller
- Warranty Type: Appliances
- Washer Capacity: 5.5 cu. ft.
- Washer Dimensions: W x D x H: 27.56 in. x 29.43 in. x 45.81 in.
- Washer Features: Self-Cleaning
- Washer Load Type: Top Load
- Washer Size: X-Large (Greater than 5.2 cu. ft.)
- Washer Tub Material: Stainless Steel
- Washer Weight: 134.5 lb.
- Washer Width: 27 Inch
Causes of Common Problems with the Samsung WA55A7700AV
This section will address possible problems and solutions with the Samsung WA55A7700AV washing machine. We’ll explore various issues that users may encounter and provide troubleshooting tips to help you resolve them effectively.
Common Problems with the Samsung WA55A7700AV
1. Washer Doesn’t Dispense Detergent Correctly
Description: Your Samsung WA55A7700AV is not dispensing detergent as expected.
Cause of the Problem: The Auto Dispense System may be clogged or malfunctioning.
Troubleshooting:
- Check the detergent drawer for any clogs or blockages.
- Clean the Auto Dispense System thoroughly according to the user manual.
- If the issue persists, contact Samsung customer support for further assistance.
2. Washer Produces Loud Noises During Operation
Description: Your Samsung WA55A7700AV is making unusual and loud noises during the wash cycle.
Cause of the Problem: The washer’s load may be unbalanced or foreign objects could be caught in the drum.
Troubleshooting:
- Pause the cycle and redistribute the laundry to ensure it’s evenly distributed in the drum.
- Check for any foreign objects like coins or small items that might be causing the noise. Remove them if found.
- If the issue persists, run a calibration cycle to recalibrate the washer’s balance.
3. Washer Takes Longer Than Usual to Complete a Cycle
Description: Your Samsung WA55A7700AV is taking much longer to finish a wash cycle than it should.
Cause of the Problem: The Super Speed Wash option may not be enabled, or there may be an issue with the water supply.
Troubleshooting:
- Ensure that the Super Speed Wash option is selected if you want a faster wash cycle.
- Check the water supply to the washer. Make sure the water pressure is adequate and the inlet hose is not kinked or blocked.
- If the problem continues, consider running a maintenance cycle to clean the washer’s drum and pipes.
4. Wi-Fi Connectivity Issues
Description: You are experiencing problems with the Wi-Fi connectivity feature of your Samsung WA55A7700AV.
Cause of the Problem: Wi-Fi signal strength or network issues may be affecting the washer’s ability to connect.
Troubleshooting:
- Ensure that your washer is within the range of your Wi-Fi network and that the signal is strong enough.
- Restart your home Wi-Fi router and the SmartThings App on your smartphone.
- If the issue persists, consult the user manual for specific Wi-Fi troubleshooting steps.
5. Water Level Too Low for Certain Loads
Description: The water level in your Samsung WA55A7700AV seems insufficient for larger or heavily soiled loads.
Cause of the Problem: The Deep Fill option may not be activated, or there could be a sensor issue.
Troubleshooting:
- Check if you’ve selected the Deep Fill option for the specific load that requires more water.
- If Deep Fill doesn’t resolve the issue, ensure that the water sensors are clean and free from debris.
- If problems persist, contact Samsung support for a sensor inspection.
6. Washer Fails to Start
Description: You’re unable to start the washing machine, and it doesn’t respond when you press the start button.
Cause of the Problem: There may be issues with the power supply, door lock, or control panel.
Troubleshooting:
- Check if the washer is properly plugged in and the power outlet is functional.
- Ensure that the door is securely closed and the door lock engages properly.
- Inspect the control panel for any error codes or malfunction indicators and refer to the user manual for guidance.
7. Clothes Remain Wet After Spin Cycle
Description: Your laundry comes out of the washer still excessively wet even after the spin cycle.
Cause of the Problem: The spin cycle may not be operating at the correct speed, or there could be an issue with the drain pump or balance.
Troubleshooting:
- Ensure that the washer is not overloaded, as this can affect the balance during the spin cycle.
- Check for any clogs in the drain pump or filter, and clean them if necessary.
- If the problem persists, run a separate spin cycle or select a higher spin speed to remove excess water.
8. Washer Leaks Water
Description: You notice water leaking from the Samsung WA55A7700AV during operation.
Cause of the Problem: There may be a problem with the inlet hoses, drain hoses, or door seal.
Troubleshooting:
- Inspect the inlet and drain hoses for any visible damage, cracks, or loose connections. Replace or tighten them as needed.
- Examine the door seal for tears or deformities. Replace the seal if necessary.
- Ensure that the washer is on a level surface, as an uneven placement can lead to water leakage.
9. Error Codes on Display
Description: Your Samsung WA55A7700AV displays error codes on the control panel.
Cause of the Problem: Error codes indicate specific issues, such as unbalanced loads, water supply problems, or sensor malfunctions.
Troubleshooting:
- Refer to the user manual for a list of error codes and their meanings.
- Address the underlying issue indicated by the error code, such as redistributing the load or checking water connections.
- If you cannot resolve the problem, contact Samsung customer support and provide them with the error code for assistance.
10. Unpleasant Odors in the Washer
Description: Your Samsung WA55A7700AV develops unpleasant odors over time.
Cause of the Problem: Residual detergent, moisture, and mildew can accumulate inside the washer, leading to odors.
Troubleshooting:
- Run a self-cleaning cycle using the washer’s cleaning function or an appropriate cleaning agent.
- After each wash, leave the washer door ajar to allow moisture to evaporate and prevent mold growth.
- Regularly clean the detergent drawer, drum, and rubber door seal to remove any buildup.
11. Washer Shakes Excessively During Spin Cycle
Description: Your Samsung WA55A7700AV vibrates and shakes excessively during the spin cycle.
Cause of the Problem: An unbalanced load or an uneven placement of the washer can lead to excessive shaking.
Troubleshooting:
- Pause the cycle and redistribute the laundry to ensure even weight distribution in the drum.
- Check if the washer is placed on a level surface. Adjust the washer’s feet if needed.
- Consider using a vibration-dampening mat under the washer to reduce shaking.
12. Clothes Come Out Wrinkled
Description: Your laundry often comes out of the Samsung WA55A7700AV with wrinkles, even after using the correct settings.
Cause of the Problem: Overloading the washer or using incorrect wash cycles can cause wrinkles in clothing.
Troubleshooting:
- Avoid overloading the washer and ensure that there’s enough space for clothes to move freely.
- Use the appropriate wash cycle and adjust the spin speed to reduce wrinkles.
- Remove the laundry promptly after the cycle ends to prevent wrinkles from setting in.
13. Washer Fails to Drain Completely
Description: Water remains in the drum after the cycle is complete, and clothes are still wet.
Cause of the Problem: There may be a blockage in the drain hose or a malfunction with the drain pump.
Troubleshooting:
- Check the drain hose for kinks, clogs, or obstructions. Clear any blockages you find.
- Inspect the drain pump for debris or foreign objects. Clean or replace the pump as needed.
- If the issue persists, run a separate drain and spin cycle to remove excess water.
14. Washer Displays Unusual Noises During Agitation
Description: You notice strange and loud noises when the washer is agitating the laundry.
Cause of the Problem: Foreign objects or items caught in the drum or a worn-out agitator may be causing the noise.
Troubleshooting:
- Stop the cycle and check the drum for any foreign objects or items that may be causing the noise. Remove them if found.
- If the noise continues, inspect the agitator for wear or damage. Replace it if necessary.
- Ensure that the washer is level to prevent excessive vibrations that may contribute to noise.
15. Washer Doesn’t Complete Full Cycle
Description: The Samsung WA55A7700AV stops working or shuts off before completing the full wash cycle.
Cause of the Problem: Power interruptions, door lock issues, or control panel malfunctions can lead to incomplete cycles.
Troubleshooting:
- Check if there are any power interruptions or fluctuations that may be causing the washer to stop prematurely.
- Ensure that the door is securely closed and the door lock is functioning correctly.
- If the problem persists, inspect the control panel for any error codes and refer to the user manual for guidance.
16. Washer Displays Error Code Sud or Suds
Description: Your Samsung WA55A7700AV displays the error code “Sud” or “Suds” during operation.
Cause of the Problem: Excessive soap suds can trigger this error, indicating a potential overuse of detergent.
Troubleshooting:
- Pause the cycle and allow the washer to sit for a while to reduce suds.
- Run an additional rinse cycle without adding any detergent to clear excessive suds.
- Adjust the amount of detergent used for future cycles to prevent this issue.
17. Washer Door Won’t Unlock
Description: The washer’s door remains locked even after the cycle is complete.
Cause of the Problem: A malfunctioning door lock mechanism or a residual water level can prevent the door from unlocking.
Troubleshooting:
- Wait for a few minutes, as there may be a delay before the door unlocks automatically.
- If the door remains locked, turn off the washer, unplug it for a while, and then plug it back in to reset the control panel.
- If the issue persists, contact Samsung customer support for assistance.
18. Washer Leaves White Residue on Clothes
Description: Your laundry comes out of the washer with a white residue or streaks on the fabric.
Cause of the Problem: This issue is typically caused by using too much detergent or using a detergent that doesn’t dissolve properly.
Troubleshooting:
- Reduce the amount of detergent used for each wash cycle, especially if you have a water softening system in your home.
- Ensure you are using high-quality, low-residue detergent that dissolves effectively in all water conditions.
- Run a cleaning cycle with an empty drum using a washing machine cleaner to remove any detergent buildup.
19. Washer Drum Doesn’t Rotate
Description: The drum of your Samsung WA55A7700AV doesn’t rotate or agitate during the wash cycle.
Cause of the Problem: Belt issues, motor problems, or a malfunctioning control board can lead to a non-rotating drum.
Troubleshooting:
- Check for any loose or damaged belts that may need replacement.
- Inspect the motor for signs of malfunction, such as overheating or unusual noises.
- If the problem is not resolved, consult the user manual for additional troubleshooting steps or contact Samsung support.
20. Washer Doesn’t Fill with Water
Description: The washer doesn’t fill with water when you start a cycle, and the laundry remains dry.
Cause of the Problem: Water supply issues, clogged inlet valves, or faulty sensors can prevent water from filling the drum.
Troubleshooting:
- Check if the water supply valves are fully open and providing adequate water pressure to the washer.
- Inspect the inlet valves for any debris or blockages. Clean or replace them if needed.
- If the problem persists, perform a manual water level test to diagnose sensor or control board issues.
21. Washer Doesn’t Agitate Properly
Description: The agitator in your Samsung WA55A7700AV washer doesn’t move as it should during the wash cycle.
Cause of the Problem: Malfunctioning agitator components or motor issues can result in inadequate agitation.
Troubleshooting:
- Inspect the agitator components for wear, damage, or obstructions. Replace or clean them as needed.
- Check the motor for signs of malfunction, such as overheating or unusual noises. Replace the motor if necessary.
- If problems persist, consult the user manual for additional troubleshooting steps or contact Samsung support.
22. Washer Drains Continuously
Description: Your Samsung WA55A7700AV continuously drains water, even when it’s not in use.
Cause of the Problem: This issue may be caused by a faulty drain pump or sensor malfunction.
Troubleshooting:
- Inspect the drain pump for signs of malfunction and replace it if necessary.
- Check for any sensor errors or blockages in the water level sensor. Clean or replace the sensor as needed.
- If the problem persists, consult the user manual for additional troubleshooting steps or contact Samsung support.
23. Washer Door Gasket Accumulates Mold
Description: Mold and mildew accumulate on the door gasket of your Samsung WA55A7700AV.
Cause of the Problem: Moisture and detergent residues can create a breeding ground for mold on the door gasket.
Troubleshooting:
- Regularly clean and wipe the door gasket after each wash cycle to remove moisture and detergent residues.
- Use a mixture of vinegar and water or a specialized washer cleaner to remove mold and mildew buildup.
- Leave the washer door ajar between cycles to allow air circulation and prevent mold growth.
24. Washer Displays Error Code UE or DC
Description: Your Samsung WA55A7700AV displays the error codes “UE” or “DC” during operation.
Cause of the Problem: These error codes indicate unbalanced loads or issues with the drum balance.
Troubleshooting:
- Pause the cycle and redistribute the laundry to ensure even weight distribution in the drum.
- Make sure the washer is placed on a level surface and the feet are adjusted correctly to eliminate vibrations.
- If the issue persists, consult the user manual for specific error code troubleshooting steps.
25. Washer Doesn’t Spin or Agitate
Description: Your Samsung WA55A7700AV doesn’t spin or agitate at all during the wash cycle.
Cause of the Problem: Motor or control board issues can result in a complete lack of spinning or agitation.
Troubleshooting:
- Inspect the motor for signs of malfunction, such as overheating or unusual noises. Replace the motor if necessary.
- Check the control board for any error codes or malfunctions. Follow the user manual for guidance on resetting the control board.
- If the problem persists, contact Samsung customer support for further assistance.
Samsung WA55A7700AV Washing Machine User Reviews
In this section, we provide an overview of user reviews for the Samsung WA55A7700AV washing machine, sourced from Walmart.com. We summarize both positive and negative feedback from users to offer insights into the product’s performance and customer satisfaction.
Positive Reviews from Samsung WA55A7700AV Washing Machine Users
Here are some positive experiences shared by Samsung WA55A7700AV washing machine users:
- Some users were satisfied with the spacious drum size, which allowed them to do larger loads of laundry efficiently.
- Many users praised the automatic dispenser system, noting that it accurately dispensed the right amount of detergent and softener, ensuring a perfect wash every time.
- Users who appreciated the Super Speed Wash feature highlighted that it allowed them to wash a full load of laundry in just 28 minutes without compromising cleaning performance.
- Positive feedback was also given for the Wi-Fi connectivity, with users mentioning convenience in receiving cycle alerts, remote control via a smartphone, and scheduling cycles.
- The Active WaterJet feature received positive comments for its ease of pretreating soiled clothes directly within the washer.
Overall, the majority of users found the Samsung WA55A7700AV washing machine to be a reliable and efficient choice for their laundry needs.
Negative User Reviews of the Samsung WA55A7700AV Washing Machine
On the other hand, some users encountered issues with the Samsung WA55A7700AV washing machine:
- Several users reported problems with the washer’s durability, including issues with the main board, motherboard, and control panel.
- Some users experienced difficulties with the washer’s performance, such as error codes, cycle interruptions, and issues with the water level.
- A few users expressed frustration with the smartphone app connectivity, mentioning difficulties in getting the washer online and updating the app.
- There were reports of installation issues, including incorrect door opening adjustments and hinge cover breakage during installation.
- Delivery and customer service experiences varied, with some users facing delays in resolving issues related to damaged or malfunctioning units.
Despite these negative experiences, it’s essential to note that the majority of users were satisfied with the washing machine’s performance and features.
Based on the user reviews from Walmart.com, the Samsung WA55A7700AV washing machine generally received positive feedback from customers, earning a rating of 5 out of 5 stars for its performance and features. Users appreciated the machine’s efficiency, large drum size, automatic dispenser, and connectivity options. However, a minority of users encountered issues related to durability, performance, and connectivity.
Samsung WA55A7700AV Washing Machine Manual
You can find the complete operating instructions and user manual for the Samsung WA55A7700AV washing machine on the manufacturer’s official website. Refer to the official Samsung website to access the detailed manual for this washing machine, which includes essential information on installation, operation, maintenance, and troubleshooting.
3 Frequently Asked Questions
Q1. How do I clean the drum of my Samsung WA55A7700AV washing machine?
A1. To clean the drum, run a cleaning cycle using a washing machine cleaner recommended by Samsung. Make sure the drum is empty, and follow the instructions provided in the user manual for the specific cleaning process. Regular cleaning helps maintain the washer’s performance and prevents odors.
Q2. What should I do if my Samsung WA55A7700AV washer displays an error code?
A2. If your washer shows an error code, consult the user manual for a list of error codes and their meanings. Most error codes indicate specific issues with the machine. Follow the recommended troubleshooting steps in the manual to address the problem. If you can’t resolve the issue, consider contacting Samsung customer service or a service center for assistance.
Q3. Can I use any detergent with the Samsung WA55A7700AV washing machine?
A3. While you can use a variety of detergents, it’s recommended to use a high-quality, low-residue detergent to prevent issues like white residue on clothes. Additionally, avoid overloading the detergent dispenser. Refer to the user manual for guidelines on detergent usage and the type of detergent that works best with your washing machine.
Conclusion
Always refer to the user manual, contact customer service, or visit a service center if you encounter any problems with your Samsung WA55A7700AV washing machine. Proper maintenance and following the manufacturer’s instructions are essential for optimal performance and longevity.
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