LG WKEX200HWA Common Problems and Troubleshooting
Full-size and fully featured, with the washer on the bottom and dryer on top, the sleek single unit LG WashTower takes up half the space, giving you room to add a sink, a folding table or whatever you like. But unlike conventional stacked pairs, LG’s Center Control panel is perfectly positioned with both washer and dryer controls at just the right height. Built-in intelligence makes laundry less of a chore by taking out the guesswork, while top-of-the-line innovations put advanced cleaning power within reach.
LG WKEX200HWA Overview
Full-size and fully featured, the LG WKEX200HWA WashTower offers a space-saving solution with a washer on the bottom and dryer on top. Its sleek design allows for additional room to add a sink or folding table. The washer has an ultra-large capacity of 4.5 cu.ft., while the dryer has a capacity of 7.4 cu.ft.
The centralized control panel provides easy access to both washer and dryer controls. The WashTower is equipped with built-in intelligence that uses AI technology to detect fabric texture and load size, automatically selecting the right wash/dry motions, temperatures, and more. It also offers advanced features such as TurboWash 360°, Allergiene wash cycle, and ThinQ Care for remote control and maintenance notifications.
LG WKEX200HWA Specification
| Product Height | 74 3/8 inches |
|---|---|
| Product Width | 27 inches |
| Product Depth | 30 3/8 inches |
| High-Efficiency | Yes |
| Washer/Dryer Combo Type | Stacked units |
| Washer Load Type | Front load |
| App-Controlled | Yes |
| Color Finish | White |
| Product Name | 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence |
| Washer Capacity | 4.5 cubic feet |
| Dryer Capacity | 7.4 cubic feet |
Features
- Ultra Large Capacity 4.5 cu.ft. Washer and 7.4 cu.ft. Dryer (WashTower)
- Single Unit WashTower Design¹
- Built-In Intelligence
- ThinQ Care
- Advanced washing and drying
- AAFA Certified LG Washer
- ThinQ Technology with ThinQ Care
- Tempered Glass Doors with Trim
- Direct Drive Motor 10-Year Limited Warranty
- ENERGY STAR Certified
- FlowSense Duct Clogging and Lint Filter Indicators
- NeveRust Stainless Steel Tub
- TubClean System
- TrueBalance Anti-Vibration System
- LoDecibel Quiet Operation
- Wrinkle Care Option
- SpeedWash Cycle
Product details
Here are some product details for the LG WKEX200HWA:
- Number of Wash/Rinse Cycles: 6
- Number Of Drying Cycles: 6
- Number of Wash Temperatures: 5
- Number of Rinse Temperatures: 5
- Number of Drying Temperatures: 5
- Temperature Settings: Hot, Warm/Hot, Warm, Cold/Warm, Cold
- Number of Spin Speeds: 5
- Soil Levels: Light, Light/Medium, Medium, Medium/High, High
Causes of Common Problems with the LG WKEX200HWA
The following subsections of the article will address possible problems and solutions with the LG WKEX200HWA washing machine:
Problem 1: Washer Fails to Start
Description: The washer does not start or respond when the Start button is pressed.
Cause: There can be various reasons for this issue, such as a power supply problem or an issue with the control panel.
Troubleshooting:
- Ensure that the power cord is properly plugged into a functioning power outlet.
- Check if the circuit breaker or fuse for the washer is tripped or blown. Reset or replace if necessary.
- Inspect the control panel for any error codes or malfunction indicators. Follow the instructions in the user manual to troubleshoot the specific error.
- If the issue persists, contact LG customer support for further assistance.
Problem 2: Washer Leaking Water
Description: Water is leaking from the washer during operation.
Cause: The leakage can be caused by a faulty water inlet valve, damaged hoses, or improper loading of the washer.
Troubleshooting:
- Check the water inlet valve for any signs of damage or leaks. Replace the valve if necessary.
- Inspect the hoses connected to the washer for any cracks or leaks. Tighten the connections or replace the hoses if needed.
- Ensure that the washer is not overloaded or unevenly loaded, as this can cause water to splash or leak. Adjust the load if necessary.
- If the issue persists, consult the user manual for further troubleshooting steps or contact LG customer support.
Problem 3: Dryer Not Heating
Description: The dryer runs but does not produce heat to dry the clothes.
Cause: This issue can be caused by a malfunctioning heating element, a blown thermal fuse, or an issue with the thermostat.
Troubleshooting:
- Check if the dryer is properly connected to a power source and that the circuit breaker or fuse is not tripped or blown.
- Inspect the heating element for any signs of damage or breaks. Replace the heating element if necessary.
- Check the thermal fuse and thermostat for continuity using a multimeter. Replace any faulty components.
- Ensure that the dryer vent is not clogged or blocked, as this can affect the heating performance. Clean the vent if needed.
- If the issue persists, seek professional assistance from an authorized LG service center.
Problem 4: Washer Not Draining
Description: The washer completes the cycle, but water remains in the tub and does not drain.
Cause: A clogged drain pump or a malfunctioning drain hose can prevent proper water drainage.
Troubleshooting:
- Check for any obstructions or debris in the drain pump filter. Clean the filter and remove any blockages.
- Inspect the drain hose for kinks, bends, or clogs. Straighten the hose and remove any obstructions.
- Verify that the drain hose is properly installed and not inserted too far into the standpipe. Adjust the installation if necessary.
- If the issue persists, consult the user manual for additional troubleshooting steps or contact LG customer support.
Problem 5: Excessive Vibration and Noise
Description: The washer or dryer produces excessive vibration and noise during operation.
Cause: This issue can be caused by an unbalanced load, improper leveling, or worn-out suspension springs.
Troubleshooting:
- Ensure that the washer or dryer is placed on a stable and level surface. Use a leveling tool to adjust the feet if needed.
- Check if the load is properly distributed inside the drum. Rearrange the items to create a balanced load.
- Inspect the suspension springs for signs of damage or wear. Replace the springs if necessary.
- If the issue persists, consider placing an anti-vibration pad or mat under the washer or dryer to reduce noise and vibration.
Problem 6: Excessive Suds
Description: Excessive suds are present during the wash cycle, causing the washer to stop or not clean properly.
Cause: Using too much detergent, using the wrong type of detergent, or using non-HE (high-efficiency) detergent can result in excessive suds.
Troubleshooting:
- Check the detergent packaging for the recommended amount of detergent to use. Follow the guidelines and avoid overfilling the detergent dispenser.
- Ensure that you are using HE detergent specifically designed for high-efficiency washers.
- Run an additional rinse cycle to remove excess suds. Select the Rinse or Rinse+Spin cycle from the control panel.
- Consider using less detergent for future washes, especially if you have soft water or a smaller load size.
Problem 7: Error Code Displayed
Description: An error code is displayed on the control panel, indicating a specific issue with the washer.
Cause: Error codes can indicate various problems, such as a water supply issue, a drain problem, or a malfunctioning component.
Troubleshooting:
- Refer to the user manual or the manufacturer’s website for a list of error codes and their meanings specific to the LG WKEX200HWA model.
- Follow the recommended troubleshooting steps provided for the specific error code displayed.
- If the issue persists or the error code is not listed in the manual, contact LG customer support for further assistance.
Problem 8: Unpleasant Odors
Description: The washer or dryer emits unpleasant odors, which can transfer to the washed clothes.
Cause: Mold, mildew, or bacteria can accumulate inside the washer or dryer, leading to the development of foul odors.
Troubleshooting:
- Run a regular maintenance cycle using the TubClean feature, if available. Follow the instructions in the user manual to perform a thorough cleaning of the washer tub, door, and gaskets.
- Leave the washer door open between cycles to allow air circulation and prevent the growth of mold or mildew.
- Check for and clean any lint or debris buildup in the dryer lint filter and exhaust vent.
- Consider using a washing machine cleaner or home remedies like vinegar or baking soda to remove odors. Follow the instructions and guidelines provided.
Problem 9: Clothes Not Fully Dry
Description: After a complete drying cycle, the clothes are still damp or not fully dry.
Cause: This issue can be caused by a clogged dryer vent, an overloaded dryer, or a malfunctioning moisture sensor.
Troubleshooting:
- Check for any lint or debris accumulation in the dryer vent. Clean the vent using a vent brush or seek professional assistance for thorough vent cleaning.
- Ensure that the dryer is not overloaded with clothes, as this can prevent proper airflow and drying performance.
- Inspect the moisture sensor for any dirt or residue. Clean the sensor using a soft cloth and rubbing alcohol.
- Consider using a higher drying cycle setting or extending the drying time for larger or heavier loads.
Problem 10: Washer Shaking or Moving During Spin Cycle
Description: The washer vibrates excessively or moves across the floor during the spin cycle.
Cause: This issue can be caused by an unbalanced load, improper leveling, or a damaged suspension spring.
Troubleshooting:
- Pause the cycle and redistribute the clothes inside the drum to create a balanced load.
- Check if the washer is level on the floor. Adjust the feet or use a leveling tool to ensure proper leveling.
- Inspect the suspension springs for any signs of damage or wear. Replace the springs if necessary.
- Consider placing an anti-vibration pad or mat under the washer to minimize vibration and movement.
Problem 11: Washer Door Won’t Open
Description: The washer door remains locked and cannot be opened after completing a cycle.
Cause: This issue can occur due to a malfunctioning door lock mechanism or a power interruption during the cycle.
Troubleshooting:
- Wait for a few minutes to see if the door unlocks automatically once the cycle is complete.
- If the door remains locked, check if there is power supply to the washer. Ensure the power cord is properly plugged in and the circuit breaker is not tripped.
- If there is power, try running a short cycle or a drain/spin cycle to see if the door unlocks afterwards.
- If the door still won’t open, consult the user manual for specific instructions on how to manually unlock the door or contact LG customer support for assistance.
Problem 12: Washer Not Dispensing Detergent
Description: The washer does not dispense detergent or fabric softener during the wash cycle.
Cause: This issue can occur due to a clogged detergent dispenser or a malfunctioning dispenser mechanism.
Troubleshooting:
- Inspect the detergent dispenser for any blockages or residue buildup. Clean the dispenser using warm water and a soft brush or cloth.
- Ensure that you are using the correct type and amount of detergent recommended for the specific dispenser compartment.
- Run a cycle without any clothes or detergent to flush out any remaining residue or blockages in the dispenser system.
- If the problem persists, consider removing and inspecting the dispenser mechanism for any damage or malfunction. Contact LG customer support for further assistance if needed.
Problem 13: Dryer Not Tumbling
Description: The dryer drum does not rotate or tumble during the drying cycle.
Cause: This issue can occur due to a broken drive belt, a faulty motor, or a malfunctioning drum roller.
Troubleshooting:
- Check if the dryer is properly connected to a power source and that the circuit breaker is not tripped or the fuse is not blown.
- Inspect the drive belt for any signs of damage or breakage. Replace the belt if necessary.
- If the belt is intact, but the drum does not rotate, the motor or drum roller may be faulty. Consult the user manual for specific instructions on how to inspect and replace these components or contact LG customer support.
Problem 14: Washer Not Spinning or Agitating
Description: The washer drum does not spin or agitate during the wash cycle.
Cause: This issue can be caused by a malfunctioning motor, a broken drive belt, or a faulty control board.
Troubleshooting:
- Check if the washer is properly connected to a power source and that the circuit breaker is not tripped or the fuse is not blown.
- Inspect the drive belt for any signs of damage or breakage. Replace the belt if necessary.
- If the belt is intact and the motor does not run, the motor or control board may be faulty. Consult the user manual for specific instructions on how to diagnose and replace these components or contact LG customer support.
Problem 15: Error Code OE (Drainage Issue)
Description: The washer displays an OE error code, indicating a drainage issue.
Cause: The OE error code typically occurs when there is a problem with the washer’s drain system, such as a clogged drain pump or a blocked drain hose.
Troubleshooting:
- Check the drain hose for any kinks or obstructions. Straighten the hose and remove any blockages.
- Inspect the drain pump filter for debris or clogs. Clean the filter and ensure proper installation.
- If the issue persists, consult the user manual for further troubleshooting steps specific to the OE error code or contact LG customer support for assistance.
Problem 16: Dryer Takes Too Long to Dry
Description: The dryer takes an excessively long time to dry the clothes.
Cause: This issue can be caused by a clogged dryer vent, improper ventilation, or overloading the dryer.
Troubleshooting:
- Check for any lint or debris buildup in the dryer vent. Clean the vent using a vent brush or seek professional assistance for thorough vent cleaning.
- Ensure that the dryer has proper ventilation and is not placed in an enclosed space. Good airflow is essential for efficient drying.
- Avoid overloading the dryer with too many clothes. Overloading can restrict airflow and prolong drying time. Dry smaller loads or use the appropriate dryer settings for larger loads.
- If the issue persists, consider increasing the drying temperature or selecting a higher drying cycle option.
Problem 17: Washer Not Agitating
Description: The washer drum does not agitate or move during the wash cycle.
Cause: This issue can be caused by a faulty motor, a broken drive belt, or a malfunctioning control board.
Troubleshooting:
- Check if the washer is properly connected to a power source and that the circuit breaker is not tripped or the fuse is not blown.
- Inspect the drive belt for any signs of damage or breakage. Replace the belt if necessary.
- If the belt is intact and the motor does not run, the motor or control board may be faulty. Consult the user manual for specific instructions on how to diagnose and replace these components or contact LG customer support.
Problem 18: Dryer Overheating
Description: The dryer becomes excessively hot during operation.
Cause: This issue can be caused by a blocked vent, a malfunctioning thermostat, or a restricted airflow.
Troubleshooting:
- Check for any lint or debris buildup in the dryer vent. Clean the vent using a vent brush or seek professional assistance for thorough vent cleaning.
- Inspect the thermostat for any signs of damage or malfunction. Replace the thermostat if necessary.
- Ensure that the dryer has proper ventilation and is not placed in an enclosed space. Good airflow is crucial for preventing overheating. Clear any obstructions around the dryer.
- If the issue persists, contact LG customer support for further assistance.
Problem 19: Washer Door Seal Mold or Mildew
Description: The rubber door seal of the washer develops mold or mildew.
Cause: This issue can occur due to improper cleaning and maintenance, high humidity, or using too much detergent.
Troubleshooting:
- Regularly clean the door seal with a mild detergent or a specialized washer cleaner to remove any mold or mildew buildup.
- After each wash, wipe the door seal and the surrounding area with a dry cloth to remove moisture and prevent mold growth.
- Avoid using excessive amounts of detergent as it can contribute to mold or mildew formation. Follow the recommended detergent dosage.
- If the issue persists or the mold/mildew is severe, consider replacing the door seal. Consult the user manual or contact LG customer support for assistance.
Problem 20: Washer Not Spinning
Description: The washer drum does not spin during the spin cycle.
Cause: This issue can be caused by a broken drive belt, a malfunctioning motor, or a faulty lid switch.
Troubleshooting:
- Check if the washer is properly connected to a power source and that the circuit breaker is not tripped or the fuse is not blown.
- Inspect the drive belt for any signs of damage or breakage. Replace the belt if necessary.
- If the belt is intact and the motor does not run, the motor or lid switch may be faulty. Consult the user manual for specific instructions on how to diagnose and replace these components or contact LG customer support.
Problem 21: Washer Not Dispensing Bleach
Description: The washer does not dispense bleach during the wash cycle.
Cause: This issue can occur due to a clogged bleach dispenser, a malfunctioning dispenser valve, or an incorrect bleach selection.
Troubleshooting:
- Inspect the bleach dispenser for any clogs or residue buildup. Clean the dispenser using warm water and a soft brush or cloth.
- Ensure that you have selected the appropriate bleach option on the control panel, if available.
- If the issue persists, check the dispenser valve for any obstructions or damage. Replace the valve if necessary.
- Consider diluting the bleach with water and adding it manually to the washer drum during the appropriate cycle.
Problem 22: Dryer Drum Not Turning
Description: The dryer drum does not rotate or turn during operation.
Cause: This issue can be caused by a broken drive belt, a faulty motor, or a malfunctioning drum roller.
Troubleshooting:
- Check if the dryer is properly connected to a power source and that the circuit breaker is not tripped or the fuse is not blown.
- Inspect the drive belt for any signs of damage or breakage. Replace the belt if necessary.
- If the belt is intact, but the drum does not rotate, the motor or drum roller may be faulty. Consult the user manual for specific instructions on how to inspect and replace these components or contact LG customer support.
Problem 23: Washer Not Filling with Water
Description: The washer does not fill with water or the water flow is weak.
Cause: This issue can occur due to a clogged water inlet valve, a kinked hose, or a low water pressure.
Troubleshooting:
- Check the water inlet valve for any blockages or debris. Clean or replace the valve if necessary.
- Inspect the hoses connected to the washer for any kinks or bends. Straighten the hoses to ensure proper water flow.
- Verify that the water supply to the washer is adequate and that the water pressure is sufficient.
- If the issue persists, consult the user manual for additional troubleshooting steps specific to the water filling problem or contact LG customer support.
Problem 24: Dryer Not Turning On
Description: The dryer does not turn on or respond to controls.
Cause: This issue can occur due to a power supply problem, a faulty control panel, or a malfunctioning thermal fuse.
Troubleshooting:
- Ensure that the dryer is properly plugged into a functioning power outlet. Check the circuit breaker or fuse for the dryer and reset or replace if necessary.
- Inspect the control panel for any error codes or malfunction indicators. Follow the instructions in the user manual to troubleshoot the specific issue.
- If the dryer has a thermal fuse, check it for continuity using a multimeter. Replace the fuse if it is blown.
- If the issue persists, contact LG customer support for further assistance or schedule a service appointment.
Problem 25: Washer Not Spinning Out Water
Description: The washer does not spin out water properly, leaving clothes wet.
Cause: This issue can be caused by an unbalanced load, a faulty lid switch, or a malfunctioning motor.
Troubleshooting:
- Ensure that the washer is not overloaded and that the load is evenly distributed inside the drum.
- Check the lid switch to see if it is functioning properly. Replace the switch if it is defective.
- If the lid switch is not the issue, the motor may be faulty. Consult the user manual for specific instructions on how to diagnose and replace the motor or contact LG customer support.
LG WKEX200HWA Washing Machine User Reviews
Positive Reviews from LG WKEX200HWA Washing Machine Users
Based on user reviews available on Walmart, the LG WKEX200HWA washing machine received positive feedback for the following aspects:
- Efficient Cleaning: Some users were satisfied with the machine’s cleaning performance, stating that it effectively removed stains and dirt from their clothes.
- Energy Efficiency: Several users appreciated the energy-consciousness of the washer, as it used less water compared to older models.
- Convenient Controls: Users found the controls easy to use and appreciated the various settings and options available.
- Attractive Design: Many users praised the modern and sleek design of the LG WKEX200HWA, which added a stylish touch to their laundry area.
- Space-Saving: Users with limited space appreciated the stackable design of the washer and dryer tower, as it helped optimize their laundry area.
Overall, positive reviews indicated that users were satisfied with the cleaning performance, energy efficiency, convenient controls, design, and space-saving features of the LG WKEX200HWA washing machine.
Negative User Reviews of the LG WKEX200HWA Washing Machine
While the LG WKEX200HWA washing machine received positive feedback, there were also some negative experiences reported by users:
- Noisy Operation: Some users mentioned that the washer produced excessive noise during certain cycles, which was a source of annoyance.
- Long Wait for Repairs: A few users expressed frustration with the delay in receiving repair service, citing difficulties in scheduling appointments and extended periods without a functioning machine.
- Drying Issues: A handful of users reported that the dryer did not fully dry clothes even on recommended settings, leading to the need for additional drying time.
- Connectivity Challenges: A couple of users faced difficulties in connecting the washer to their Wi-Fi network, preventing them from accessing certain smart features.
- Installation Problems: Some users encountered issues with the installation process, such as incorrect setup or difficulties with Best Buy delivery and logistics.
These negative reviews highlighted concerns regarding noise levels, repair delays, drying performance, connectivity challenges, and installation problems associated with the LG WKEX200HWA washing machine.
Please note that all user review information is taken from Walmart and presented in a summarized format.
Based on the majority of user reviews, it appears that the LG WKEX200HWA washing machine has garnered positive feedback. Users praised its efficient cleaning, energy efficiency, convenient controls, attractive design, and space-saving features. While some users encountered issues such as noise, repair delays, drying problems, connectivity challenges, and installation difficulties, the overall satisfaction level remains high for the LG WKEX200HWA.
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LG WKEX200HWA Washing Machine Manual
The operating instructions for the LG WKEX200HWA washing machine can be found on the manufacturer’s website. To access the manual and learn more about the specific features and functions of the machine, please visit the official LG website and navigate to the support or product page for the LG WKEX200HWA model.
Frequently Asked Questions
Q: How can I resolve an issue with the machine not spinning properly?
A: If your LG WKEX200HWA washing machine is experiencing issues with spinning, you can try the following troubleshooting steps:
- Check the load: Make sure the load is balanced and not overloaded. Remove any excess clothes if necessary.
- Check the leveling: Ensure that the machine is properly leveled to prevent any imbalance during the spin cycle.
- Inspect the drain pump: Check for any clogs or blockages in the drain pump filter. Clean or unclog if necessary.
- Verify the lid or door lock: Ensure that the lid or door is securely closed and that the lock mechanism is functioning correctly.
- Restart the machine: Try restarting the washing machine to see if the issue resolves itself.
If the problem persists, it is recommended to consult the user manual, contact customer service, or reach out to an authorized service center for further assistance.
Q: Why is my LG WKEX200HWA washer not draining properly?
A: If your LG WKEX200HWA washing machine is not draining as expected, you can try the following troubleshooting steps:
- Check the drain hose: Ensure that the drain hose is not kinked, clogged, or obstructed in any way. Straighten or clean the hose if needed.
- Inspect the drain pump filter: Remove any debris or lint that may be blocking the drain pump filter.
- Verify the drain pump operation: Check if the drain pump is working properly by listening for any unusual noises or vibrations. If necessary, the drain pump may need to be replaced.
- Check the plumbing: Ensure that the plumbing system connected to the washing machine’s drain is functioning correctly. If there are any issues with the plumbing, it may affect the draining process.
- Consider gravity drainage: If feasible, you can try using a gravity drain by placing the drain hose at a lower level than the machine’s tub to allow for better water flow.
If the problem persists or you are unsure about any troubleshooting steps, it is recommended to refer to the user manual, contact customer service, or seek assistance from an authorized service center.
Q: Why does my LG WKEX200HWA washing machine produce excessive vibrations during operation?
A: Excessive vibrations during operation can be addressed by taking the following troubleshooting steps for your LG WKEX200HWA washing machine:
- Check the leveling: Ensure that the machine is properly leveled on a stable and even surface. Use a leveling tool to make necessary adjustments to the machine’s feet.
- Inspect the load: Overloading the machine or having an unbalanced load can cause vibrations. Adjust the load by redistributing the clothes evenly in the drum.
- Check for transportation bolts: If the washing machine was recently installed or moved, make sure that any transportation bolts or stabilizers have been removed. These bolts are used to secure the drum during transportation and must be taken out before operation.
- Verify the floor condition: If the floor beneath the machine is uneven or weak, it can contribute to vibrations. Ensure that the floor is sturdy and level.
- Consider using anti-vibration pads: Anti-vibration pads or mats can be placed beneath the machine to reduce vibrations and noise.
If the vibrations persist or you have concerns, it is advisable to consult the user manual, contact customer service, or seek assistance from an authorized service center for further guidance.
Conclusion
Whenever you encounter a problem with your LG WKEX200HWA washing machine, it is advisable to consult the user manual provided by the manufacturer. Additionally, you can reach out to customer service or visit an authorized service center for expert assistance. Proper troubleshooting and professional guidance can help resolve issues effectively and ensure the optimal performance of your LG WKEX200HWA washing machine.